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#1 michelle82178

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Posted 22 December 2009 - 12:29 PM

I am trying to figure out what is causing IE to redirect, if I go to google search, no matter which of the results I click on, I am being redirected to other sites, not the same site but different ones. I have run AVG anti-virus and it is not detecting anything, even though it is updated.

Heres what I can tell you about the computer, hope this is what you need

Dell
Inspiron 530
Intel Celeron CPU 450 @ 2.20GHz 2.19GHz
RAM 2.00GB
32-bit Operating System
Windows Vista Home Basic SP2

IE 8.0.6001.18865

Edited by boopme, 22 December 2009 - 03:42 PM.


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#2 boopme

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Posted 22 December 2009 - 02:18 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Now an SAS scan....
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 michelle82178

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Posted 22 December 2009 - 03:41 PM

First of all, let me apologize for the typo in the title lol

Ok, obviously I have a bigger problem than I thought to begin with. I did download all 3 things you asked me to. Was able to do the first one with no problems at all (the atf cleaner)
however, the zztoy.exe and the super anti-spyware I had problems with. The zztoy.exe download and installed fine, it also updated and I got to the screen to select full or quick scan, I chose quick scan and it started to scan then just disappeared and was no longer running, when I tried to start it back up using the shortcut and going to program files I get the error msg "windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item", but I am running as admin.
The super antispyware gives me the same error msg.

#4 boopme

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Posted 22 December 2009 - 03:44 PM

OK... I fived the title for you.

We need to run RKill as soon as the browser opens then try running SAS or MBAm.. If you reboot you have to run Rkill again.
RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 michelle82178

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Posted 22 December 2009 - 03:49 PM

I ran it, the box came up, said it was terminating known malware process, then goes away but I still get same error msgs when trying to start up those 2 programs

#6 michelle82178

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Posted 29 December 2009 - 10:45 AM

I was away for the holiday, still haven't gotten a reply to the last post. I am still having the same problems even after running the program you asked for me to run. Any ideas on what my next step should be?

#7 boopme

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Posted 29 December 2009 - 12:07 PM

Hello sorry. holiday craziness. Please post the scan logs ftro the 2 apps so I can see what was found,

Please read and follow all these instructions very carefully.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 michelle82178

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Posted 04 January 2010 - 03:58 PM

Ok, I will do that and let you know, however it will be a couple of weeks before I do it since I am on vacation and that particular computer is at work.

#9 boopme

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Posted 04 January 2010 - 10:27 PM

Ok, we'll keep a light on for ya.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 michelle82178

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Posted 07 January 2010 - 05:30 PM

I came in to do the tasks you asked me to do, out of all the programs, the only one I am able to get a log for is the goored which is

GooredFix by jpshortstuff (02.01.10.1)
Log created at 17:27 on 07/01/2010 (Family)
Firefox version 3.5.6 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [16:59 22/12/2009]

C:\Users\Family\Application Data\Mozilla\Firefox\Profiles\28vjcwi5.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [17:42 22/12/2009]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [20:24 27/02/2009]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Program Files\Real\RealPlayer\browserrecord" [17:38 16/03/2009]

---------- Old Logs ----------
GooredFix[22.26.50_07-01-2010].txt

-=E.O.F=-


The other programs either will not open or will not scan long enough to give me a log, as I told you in an earlier message, the same things are still occurring with those programs.

#11 boopme

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Posted 08 January 2010 - 12:00 AM

Ok I want to run this.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.
Now try MBAM again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 michelle82178

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Posted 11 January 2010 - 08:46 AM

I did save that file, extracted it to the desktop (not a folder) and copied that line into my run - a black box came up and says the following

TDSS rootkit removing tool, Kaspersky Lab 2009
version 2.1.1 Dec 20 2009 02:40:02
Start log failed

Scanning Registry...
Scanning Memory...
Completed
Results
Infected objects in memory 0
Cured objects in memory 0
Infected objects on disk 0
Objects on disk cured on reboot 0
Objects on disk deleted on reboot 0
Registry nodes deleted on reboot 0

Press any key to continue


I pressed enter and the box closed, tried to run MBAM again, with the same result as before (windows cannot access the specified device, path, or file etc)

#13 boopme

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Posted 11 January 2010 - 10:37 AM

I think we will try one more tool here..

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 michelle82178

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Posted 11 January 2010 - 02:14 PM

Ok, I ran that program (after following all the other instructions), it seems to get quite a ways into doing the scan when it just closes out completely, I then tried to do it in safe mode to be told that "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item" So I rebooted and tried again in normal mode, was told the same thing. So I came back here to download the file again, and unchecked the devices box before running this time, only to have it again stop and close itself out before finishing the scan. I was going to try downloading it once more and running it under safe mode but wanted to let you know what has happened thus far, as I can't see wasting my time or yours if you don't think it is going to work doing it again.

#15 boopme

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Posted 11 January 2010 - 04:44 PM

Hi, this malware is strangling this machine.. So before we lose it let's get into HJT.

You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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