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#1 santy

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Posted 22 December 2009 - 10:06 AM

Lately, i am getting redirected to ad sites whenever I click on search results. My Mcafee as well as updated malwarebytes does not detect anything. my both browsers (firefox and IE) are facing this problem.
please help

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#2 Computer Pro

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Posted 22 December 2009 - 10:09 PM

Hello and welcome to Bleeping Computer. My name is Computer Pro and I will be helping you with your issues.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#3 santy

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Posted 23 December 2009 - 01:19 PM

Hi computerpro:
thanks for the quick reply. Actually, after writing you a request for help, I tried combofix. I know its very dangerous to try without experts supervision, i tried my luck. And it worked to my knowledge. ( I was desperate...and I know we make mistakes out of desperation..I apologize for that)
I really appreciate your help. even if you want me to do something more, please instruct me so. This time I won't take any risk.
Thank you very much.
santy

#4 Computer Pro

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Posted 23 December 2009 - 01:38 PM

Let's go ahead and run Malwarebytes to make sure that nothing was missed.

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#5 santy

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Posted 27 December 2009 - 04:43 PM

Thanks for the help..Here is the MBAM complete scan report

Malwarebytes' Anti-Malware 1.42
Database version: 3441
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

12/27/2009 4:42:07 PM
mbam-log-2009-12-27 (16-42-07).txt

Scan type: Full Scan (C:\|)
Objects scanned: 357475
Time elapsed: 2 hour(s), 10 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 30

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\pansare\DoctorWeb\Quarantine\ntload.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\pansare\DoctorWeb\Quarantine\ntload_0.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Documents and Settings\pansare\Start Menu\Programs\Startup\scandisk.dll.vir (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\notepad.dll.vir (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP122\A0036398.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP122\A0036751.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP123\A0036857.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP123\A0036892.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP123\A0037002.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP124\A0037015.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP124\A0037057.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP124\A0037066.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP125\A0037073.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP125\A0037135.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP125\A0037144.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP125\A0037159.dll (Rogue.Installer) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP130\A0039268.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP130\A0039279.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP131\A0039284.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP131\A0039309.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP131\A0039331.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP131\A0039344.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP132\A0039357.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP132\A0039370.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP132\A0039408.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP155\A0043746.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP155\A0043839.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP155\A0043841.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP155\A0043997.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP155\A0043996.dll (Trojan.Agent) -> Quarantined and deleted successfully.

#6 Computer Pro

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Posted 27 December 2009 - 07:36 PM

Now SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#7 santy

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Posted 28 December 2009 - 09:10 PM

Thank you computer pro
Here is SAS complete scan log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/28/2009 at 02:32 AM

Application Version : 4.32.1000

Core Rules Database Version : 4414
Trace Rules Database Version: 2243

Scan type : Complete Scan
Total Scan Time : 05:00:34

Memory items scanned : 706
Memory threats detected : 0
Registry items scanned : 8504
Registry threats detected : 0
File items scanned : 214495
File threats detected : 8

Rogue.WindowsPolicePro
C:\QOOBOX\QUARANTINE\C\PROGRAM FILES\WINDOWS POLICE PRO\TMP\WISPEX.HTML.VIR

Trojan.Agent/Gen-Nullo[Short]
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\DRIVERS\KBIWKMOORNJFHN.SYS.VIR
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\DRIVERS\KBIWKMVHKOBVVB.SYS.VIR
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\GEBUTJBC.DLL.VIR
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP166\A0044568.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP166\A0044569.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP71\A0026248.DLL

Trojan.Downloader-Gen/Suspicious
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP139\A0043042.EXE


Let me know anything more I need to do

#8 Computer Pro

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Posted 28 December 2009 - 09:11 PM

How are things running now?
Computer Pro

#9 boopme

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Posted 28 December 2009 - 09:22 PM

Please remove Combofix.
Click on your Start Menu, then Run....
Now type combofix /u in the runbox and click OK. Notice the space between the "x" and "/".
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#10 santy

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Posted 28 December 2009 - 09:29 PM

Hi
things are running smooth.
Still has some questions. Even if i used tools to remove the infections, still there were some residue in the system. How could this happen. I am not a expert but just for info.
thanks again.
Happy New year to all of you

#11 Computer Pro

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Posted 28 December 2009 - 09:33 PM

Not all tools find what others can. That's why we run a variety.

I see that you are running Windows XP Service Pack 2. The Latest Version is Service Pack 3. Running an outdated service pack exposes your computer to numerous security vulnerabilities. This may be why you got the virus that you received. It got through a security hole.

To fix these security holes, please visit the Microsoft Windows Update site.

http://windowsupdate.microsoft.com/

Make sure to run the updating tool until all of the updates that it says are needed are installed. This may require a reboot after a set of updates, and then visiting the site again, there may be another set. Do this until the number of updates reaches 0 under the High Priority Updates.

Running the updating tool will patch all of those security vulnerabilities and prevent possible future attacks.
Computer Pro

#12 santy

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Posted 28 December 2009 - 09:44 PM

Thank you computer pro.
i will do necessary update. Do i need to disable by Mcafee while unistalling combofix?
santy

#13 Computer Pro

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Posted 28 December 2009 - 09:45 PM

Go ahead and disable while uninstalling, then reenable
Computer Pro

#14 santy

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Posted 28 December 2009 - 11:07 PM

Ran the update and installed SP 3.
however, while uninstalling combofix (Start-run-combofix /u)..it again started and scan whole PC. did not get uninstalled.
How to uninstall it

#15 Computer Pro

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Posted 28 December 2009 - 11:12 PM

Thats strange. If it doesnt uninstall, then just delete your copy of it.

After that, is everything still running fine?
Computer Pro




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