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Malwarebytes Anti-Malware won't remove these 2 files! Someone please help me!


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#1 somebody HELP ME!

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Posted 21 December 2009 - 11:13 PM

Here's the results of the scan, but the 2 files detected are never removed after repeatedly trying.

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/21/2009 6:58:38 PM
mbam-log-2009-12-21 (18-58-38).txt

Scan type: Full Scan (C:\|)
Objects scanned: 164014
Time elapsed: 1 hour(s), 16 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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#2 ThunderZ

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Posted 21 December 2009 - 11:41 PM

That is an outdated Data base. As of the time and date of this post the data base is 3407. Update Malwarebytes and rerun a full scan. Let us know if that does not take care of the problem.

#3 Orange Blossom

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Posted 22 December 2009 - 12:18 AM

Hello,

I'm moving this to the Am I Infected forum for you.

I see that you have another topic there: http://www.bleepingcomputer.com/forums/t/280658/i-need-another-file-removed-thanks/

Does that topic concern the same computer?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 somebody HELP ME!

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Posted 22 December 2009 - 02:57 AM

That is an outdated Data base. As of the time and date of this post the data base is 3407. Update Malwarebytes and rerun a full scan. Let us know if that does not take care of the problem.


I updated Malwarebytes, did the full scan and got the same problem as expected. Please help. Thanks.

Malwarebytes' Anti-Malware 1.42
Database version: 3407
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/22/2009 2:55:36 AM
mbam-log-2009-12-22 (02-55-36).txt

Scan type: Full Scan (C:\|)
Objects scanned: 166853
Time elapsed: 46 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Elise

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Posted 25 December 2009 - 03:02 PM

Hello and :thumbsup: to Bleeping Computer!

Please download and run WUS_Fix.exe: http://users.telenet.be/marcvn/tools/WUS_Fix.exe
This should restore the default registry settings related with BITS and Automatic updates.

After that re-run MBAM full scan. Make sure you update it first!

Let me know what other problems you are having with your computer :flowers:

regards, Elise


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#6 somebody HELP ME!

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Posted 26 December 2009 - 10:42 AM

thanks, no malicious items were found. i have one more question even though it's not that important, when i click restart or shut down, windows takes forever to do the task.... so how do I make my pc restart or shut down faster like how it was when I first bought it?

#7 Elise

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Posted 26 December 2009 - 10:44 AM

Maybe this will help you sorting out why it is slow and what you can do about it.

http://www.bleepingcomputer.com/forums/t/44690/slow-computer/

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  • Push the Posted Image button.
  • Push Posted Image

regards, Elise


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#8 somebody HELP ME!

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Posted 29 December 2009 - 06:44 PM

NEVERMIND THE PREVIOUS POST!!

HERE'S THE LOG FROM THE ONLINE SCANNER:


C:\oqnqso.exe a variant of Win32/Cimag.BI trojan
C:\srwq.exe a variant of Win32/Kryptik.BIM trojan
C:\waxfhosk.exe a variant of Win32/Kryptik.BOK trojan
C:\WINDOWS\system32\FastNetSrv.exe a variant of Win32/Refpron.DM trojan
C:\WINDOWS\system32\lsm32.sys a variant of Win32/TrojanClicker.VB.NMG trojan
C:\WINDOWS\system32\winsts.sys Win32/Agent.QMG trojan

Edited by boopme, 29 December 2009 - 10:51 PM.
deleted Prior post~~boopme


#9 somebody HELP ME!

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Posted 29 December 2009 - 08:50 PM

please don't respond until i finish another scan, i think there might be more
thank u

#10 somebody HELP ME!

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Posted 29 December 2009 - 10:12 PM

final log: can i simply delete the files?

C:\oqnqso.exe a variant of Win32/Cimag.BI trojan
C:\srwq.exe a variant of Win32/Kryptik.BIM trojan
C:\uwlwfa.exe a variant of Win32/Kryptik.BIM trojan
C:\waxfhosk.exe a variant of Win32/Kryptik.BOK trojan
C:\WINDOWS\system32\critical_warning.html Win32/TrojanDownloader.FakeAlert.AED virus
C:\WINDOWS\system32\FastNetSrv.exe a variant of Win32/Refpron.DM trojan
C:\WINDOWS\system32\FastNetSrv.exex a variant of Win32/Refpron.DM trojan
C:\WINDOWS\system32\lsm32.sys a variant of Win32/TrojanClicker.VB.NMG trojan
C:\WINDOWS\system32\winlogon86.exe a variant of Win32/Kryptik.BOK trojan
C:\WINDOWS\system32\winsts.sys Win32/Agent.QMG trojan
C:\WINDOWS\system32\winupdate86.exe a variant of Win32/Kryptik.BOK trojan
C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Internet Explorer\Desktop.htt Win32/TrojanDownloader.FakeAlert.AED virus
C:\WINDOWS\Temp\ed6rl98.exe a variant of Win32/Kryptik.BLS trojan
C:\WINDOWS\Temp\p3q0jxjp0l.exe a variant of Win32/Kryptik.BLS trojan
Operating memory a variant of Win32/Kryptik.BOK trojan

#11 somebody HELP ME!

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Posted 29 December 2009 - 10:30 PM

if i find more infections with the same scanner i should be able to follow the same steps in getting rid of them i assume right?

#12 boopme

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Posted 29 December 2009 - 10:53 PM

I am removing the other Topic you started . It is better to keep all problems with this machine in the same thread. To confusing for all involved.

If you cannot run MBAM as you mentioned run
RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Please Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 29 December 2009 - 10:57 PM.

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Posted 29 December 2009 - 11:14 PM

RKill works fine, but MBAM will not install, the mbam.exe is not found

#14 somebody HELP ME!

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Posted 29 December 2009 - 11:23 PM

i also tried renaming it just like the advice i was given here earlier, that didn't work neither

#15 boopme

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Posted 29 December 2009 - 11:43 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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