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AVG 9 - Free addition crashed my computer


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#1 BJNewman

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Posted 21 December 2009 - 08:00 PM

I am using Windows XP as an operating system with AVG 9 Free edition as my virus protection. While running the daily scan my computer crashed. I tried to bring it up in safe mode. It starts out like it is going to reboot then it goes to a blue screen with the following information on it.

A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps
Disable or uninstall any antivirus, disk defragmentation or backup utilities. Check your hard drive configuration and check for any updated drivers, Run CHKDSK/F to check for hard drive corruption, and then restart your computer.
Technical Information
***STOP 0x00000024 (0x001902FE, 0xF7A5e280, 0xF7A5DF7C, 0x86E7F5DF)

I have been hearing a lot about AVG crashing computers. Is there anyone out there that can help? I have tried to get onto the AVG forum and can't seem to get an email from them to activate my account.

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#2 ReviverSoft

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Posted 21 December 2009 - 08:15 PM

Suggest you try restarting Windows in the Safe Mode and uninstall AVG completely.
Now, boot up normally and see if that fixes the problem.

But first, head to the AVG Forums, create a thread about this problem and post the 'mini dump' files for analysis.

Hi,

you could then navigate to folder "C:\Windows\minidump" and pack latest files in an archive (zip file) and upload it to some online storage (rapidshare, ...) for closer analysis.

Thanks

They should be able to pin point the issue.

Edited by ReviverSoft, 21 December 2009 - 08:19 PM.

ReviverSoft - Happy to help!




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