Posted 21 December 2009 - 01:25 PM
I am asking this for my mom because she cannot get on her computer at all anymore. First of all she has a Gateway GT5014 media center. Her problem is that her computer has a scrambled screen. At first it was a now and again thing. She could shut it down and wait a bit and usually it would be ok for a while. When first turning it on the screen is fine and you can read the words that are coming up before windows opens. That tell me the monitor should be fine. It seems when windows should be coming up the screen goes scrambled. I personally thought it might be something with the videocard. We attempted updating the video driver and it seemed ok for a few days before she left on vacation. She now claims that shortly after she started using it again, it went scrambled. And hasn't been able to get it back up. I tried looking this computer up on the net to make sure it has a videocard and is not running off the motherboard with no results. Mainly because some of the terms and abbreviations they use now are past my level of expertise. I would take it out from under her desk and take the cover off just to look at it but it is hooked up to a ton of stuff. 2 printers, a scanner, the cable modem and well to put it lightly a mess of wires. Plus to add to that it is in the desk next to her knee. Yes, in a little covey that is barely wider than the computer itself. So basically getting the darn thing out and everything sorted is going to be a royal pain. It will pull out of the desk about 4 inches before you have to start unhooking things. I was hoping someone could give me some info on the computer or give me some hints as to what might be going on before I attempt to get at it, fix it, then straighten everything out so it's not a jumbled mess.
Thanks in advance.