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McAfee Email Proxy Shut Down Error over and over


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#1 mandolin70

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Posted 21 December 2009 - 01:03 PM

I keep getting an error saying McAfee Email Proxy has shut down. Also, I'm getting another error box over and over every few seconds saying "one or more email messages cannot be sent". When I click "View the log" these are emails not sent by me or to anyone I know. Appears to be spam. This is making my computer very slow. I've run system scan and it found nothing, have also run spybot and adaware and has not helped. Any advice on what to do? Thanks in advance.

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#2 MATTSPCHELP

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Posted 21 December 2009 - 01:26 PM

This is most probably a rootkit that is attempting to send emails via your pc , is there anyway you can contact us on another machine while disconnecting this one as this should stop any emails being sent , hopefully stopping the slow machine and then we can start informing you what to do
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#3 mandolin70

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Posted 21 December 2009 - 01:39 PM

Yes, no problem. Thank you. I've been reading a little and have downloaded hijackthis, ran a scan and see something called siszyd32.exe running in my startup that from what I have read seems fishy. Let me know what I need to do though. Thank you.

#4 MATTSPCHELP

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Posted 21 December 2009 - 01:59 PM

First things first , attempt to change the startup from opening the virus by doing the following if possible Start->run->Type msconfig -> got o startup tab and look for the siszyd32.exe file and untick, Restart and open your antivirus again

Edited by MATTSPCHELP, 21 December 2009 - 01:59 PM.

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#5 mandolin70

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Posted 21 December 2009 - 02:13 PM

OK, I tried that, but the files doesn't show up in my system config startup. After I expanded the location it shows up as "Nero Home". I have done that and am rebooting now.

#6 mandolin70

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Posted 21 December 2009 - 02:34 PM

after reboot, the popups have seemed to stop. But still in my tray, I have a mcafee email icon, when I mousever it says total 19 - sent 0. So it is still apparently trying to send emails out somehow.

#7 mandolin70

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Posted 21 December 2009 - 02:36 PM

Well, I take that back. Just got my first Windows Error message saying "email proxy has shut down".

#8 mandolin70

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Posted 21 December 2009 - 02:59 PM

msconfig is not letting me uncheck it. After I uncheck and hit apply, it checks it back.

#9 Computer Pro

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Posted 21 December 2009 - 03:07 PM

Hello and welcome to Bleeping Computer. My name is Computer Pro and I will be helping you with your issue.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#10 mandolin70

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Posted 21 December 2009 - 03:21 PM

Thanks. HOw do I rename the file before downloading. Have clicked link in both firefox and IE and it just gives me run or save options.


Disreguard that. I figured it out. All this is making me nervous.

Edited by mandolin70, 21 December 2009 - 03:27 PM.


#11 Computer Pro

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Posted 21 December 2009 - 03:26 PM

Click the Save option in IE
Computer Pro

#12 mandolin70

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Posted 21 December 2009 - 09:42 PM

After doing do my pc won't startup. It's running startup repair now but nothing after 15 minutes.

#13 Computer Pro

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Posted 21 December 2009 - 10:01 PM

Hmm, thats not good. Has startup repair done any good yet?
Computer Pro

#14 mandolin70

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Posted 21 December 2009 - 10:08 PM

No. I tried system restore but after it said preparing... It went back to repair options and doesn't seem to be doing anything

#15 Computer Pro

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Posted 21 December 2009 - 10:09 PM

Have you tried booting into Safe Mode?
Computer Pro




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