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Error Message on Reboot


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#1 joedonahue

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Posted 18 September 2004 - 05:14 AM

THE PROBLEM

Anytime I reboot my computer, I get a window (twice): Rundll with the error message:

Error loading C:\WINDOWS\Image.dll

The specified module could not be found.


THE OFFERED SOLUTION

You either are infected by spyware or you have used a spyware removal tool that only removed part of a nasty piece of spyware. Download, install, update, and run Ad-Aware and Spybot and let these programs remove all of the garbage that they find.

http://www.lavasoftusa.com Ad-Aware

http://www.safer-networking.org/index.php?page=download Spybot

If these programs don't solve the problem, go to the following site and follow the directions to download and run the analysis tool called HijackThis.

http://tomcoyote.com/hjt/

Generate a log file, then open it and copy and paste the text of the log file in a message in one of the following forums:

http://subratam.org/
http://www.zerosrealm.com/forums/
http://www.bleepingcomputer.com/

where a certified HijackThis expert can offer advice on how to fix the problem:

Steve

I HAVE RUN THE SPYBOT PROGRAM AS DIRECTED


THE LOG

Logfile of HijackThis v1.98.2
Scan saved at 2:06:20 PM, on 9/17/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Documents and Settings\Joe\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL
O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\winxa\winxa.dll
O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\winxa\mssearch.dll (file missing)
O2 - BHO: SearchHookObject Class - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\winxa\msiesh.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc...76/mcinsctl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://www106.coolsavings.com/download/cscmv5X.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs5b.instantservice.com/jars/customerxsigned35.cab
O16 - DPF: {BB9BE2FF-06DB-47FA-BC0B-C7BB25348AC2} (CasinoLoader Control) - http://www.casinolasvegas.com/activex/casinoloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmg...,16/mcgdmgr.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?322

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#2 12g

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Posted 18 September 2004 - 05:31 AM

Hi,

Having a look.

#3 12g

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Posted 18 September 2004 - 05:48 AM

Make sure all browsers and windows are closed except for hijackthis and put a check against the following and click 'fix checked';

NOTE THE OPTIONAL FIXES, I ADVISE FIXING THEM

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049

O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL <<You are running MyWebSearch (or MyBar). This is not technically malware, but it is thought to be bad by many experts and it will bring malware with it. There are safer alternatives available such as the Google toolbar. I recommend that you remove it. Here are the components to fix with HJT and you will need to remove the main program as well:

O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\winxa\winxa.dll

O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\winxa\mssearch.dll (file missing)

O2 - BHO: SearchHookObject Class - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\winxa\msiesh.dll (file missing)

O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL

O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE <<These items are considered to be resource hogs that are not needed and it may be worthwhile to fix them with HJT. You will still be able to start them manually if you need them...

O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://www106.coolsavings.com/download/cscmv5X.cab

Restart your computer in
Safe Mode Also make sure you show hidden and system files Then delete the following files or folders as indicated below if they still show:

Not all or any of these may still show,

C:\Program Files\MyWay<<Folder
C:\WINDOWS\winxa<<Folder
C:\WINDOWS\image.dll
C:\Program Files\Common files\updater<<Folder

Reboot in Normal Mode, then post a fresh logfile so that I can check to see if it is clean.




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