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Globalroot/Systemroot has taken control


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#1 marcushurst2002

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Posted 21 December 2009 - 10:45 AM

Hi



My p.c has a virus that Norton didnt seem to protect me against. Any idea how to remove it?



The first message is



globalroot/systemroot/system32/h8srtwfskbmemlt.dll is not a valid image please check against installation diskette



This is followed by a whole load of other bad image messages



Its completely taken control of my p.c - I can no longer access the internet!



Please help


EDIT: Moved from XP forum to a more appropriate forum as suggested by hamluis ~ Elise

Edited by elise025, 21 December 2009 - 01:36 PM.


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#2 hamluis

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Posted 21 December 2009 - 12:16 PM

Hi :thumbsup:.

I've made a suggestion that your post be moved to one of our malware forums...please take all further instructions from the personnel there, regarding posting, administrative requirements, etc.

They are very good and slightly overworked...so be a little patient.

Thanks.

Louis

#3 MATTSPCHELP

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Posted 21 December 2009 - 02:13 PM

is there any way of you getting a file on to the infected machine via a CD or USB Disk?
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#4 boopme

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Posted 21 December 2009 - 04:24 PM

Or run it off the CD or USB

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Try running RootRepeal also as you have a rootkit.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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#5 marcushurst2002

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Posted 22 December 2009 - 04:24 AM

Many thanks boopme ... I will try tonight and let you know how I went ...




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