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Help Me!!! Please!!


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#1 sharkyff651

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Posted 21 December 2009 - 09:19 AM

Hi everyone.. New to the fourm.. I browsed through what seemed 100's of posts to find a answer.

This is what has been happing to my cpu.. running win xp.
AVG, Malwarebytes and spy bot..

AVG has told me that I have a "trojon horse generic 16.jp"

Ran and update it many times ran all other programs to remove it.

went to try and boot up in safe mode, cpu will not allow that, just loops to normal mode..
looking into this virius it seems to go to random websites.. not what I have typed in..

Any one please help.. This laptop is about to be used as some traction for my truck!!


Thanks all


EDIT - Moved from Win 95/98/ME to a more appropriate forum ~ Elise

Edited by elise025, 21 December 2009 - 09:31 AM.


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#2 cookmiester

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Posted 21 December 2009 - 09:47 AM

This virus is a dealer of Rouge Software, (hint hint antivirus). Apparently, this is a mother bleeper of a virus to remove. Download SAS (SUPERantispyware) update it and run it. See if it deletes it. Again, see if there are updates for your other antivirus programs. Post us your logs and tell us how it goes.

#3 MATTSPCHELP

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Posted 21 December 2009 - 09:51 AM

Procedure:
1. Temporarily Disable System Restore in Windows XP.

Note: You must have an Administrator Privilege to be able to disable System Restore on Windows XP. It is advised to enable it after this procedure.
a) On the Desktop, Right Click on My Computer
:thumbsup: Select the System Restore Tab
c) Mark the “Turn Off System Restore” to disable and UnMark to Enable
d) Click Apply on the Bottom of the Dialog Box to save the settings.
e) A message “This deletes all existing restore points” will appear, click Yes to disable.
f) Click OK.
2. Connect to internet and update your Anti-Virus software

3. Reboot computer in SafeMode if possible otherwise move to section for on normal boot

a) During BootUp process Press F8 continuously until selection appears
:flowers: Use Arrow Up+Down to select SafeMode on the selections menu.
c) Hit Enter to proceed.
4. Thoroughly scan your computer with Anti-Virus installed and clean/delete all infected files.

5. Reboot computer and start it normally.

6. Do another scan to make sure that there are no threats present on your computer.
Microsoft Certified Desktop Support Technician

#4 sharkyff651

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Posted 21 December 2009 - 10:20 AM

I tired the disable system restore..

went into safe mode, halfway through it just went to normal mode??




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