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Rid of Virtumonde?????


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11 replies to this topic

#1 marinann

marinann

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Posted 21 December 2009 - 08:51 AM

Hi, :step1:

I think I became infected with Virtumonde. It was shutting down my Zone Alarm and in the programs logs I kept seeing fix.exe popping up whether I was surfing or trying to download a new Avira antivirus. I tried getting rid of it myself but I am not sure that I did. I dont think I did. :( I also enclosed a combo fix log that got rid of something but stated you need to post it here to make sure it is completely fixed. I really want to get delete and reinstall my zone alarm and reinstall Avira. I also had some email disappear from my box today and try to click on it and couldn't! Then sometimes the screens are missing their scroll buttons when I go on to a page. Alot of annoying things, so I don't think it is all gone.

I wonder what I did to get this, so that I do not do it anymore!? :) As for firewalls, any paid Zone Alarm is too bloated and the free one has been the best one for me. I have tried many and think with the antivirus and all the things they have on it, it bloats it! I also like Avira free alot too. Do you have any other recommendations? I truly dont like Norton and really had a mess with Comondo one! :)

I hope I attached all of these correctly???? Thanks for all your help!
:( :) :)

Attached Files


Edited by marinann, 22 December 2009 - 02:19 AM.


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#2 suebaby41

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Posted 03 January 2010 - 03:07 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 marinann

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Posted 03 January 2010 - 05:53 PM

Hi Suebaby! Happy New Year and thanks for getting back to me. As I was downloading the Random info tool it stated system was denied access to the hosts files. I tried to manually edit as they suggested the notepad C:\WINDOWS\system32\drivers\etc\hosts but I couldnt do it, my computer would not allow me. Right before I downloaded the Random I decided to delete my old HijackThis. I did not reboot though so I dont know if that was the problem. Also, my old Hijack this I believe did have a file in quarantine from the hosts file before. At the present I have Zone Alarm Security Suite running and I do have Malwarebytes Anti Malware and all the scans, including the deeper ones have been okay. Also, I think me and many others have been having trouble with our Yahoo accts and not being able to open mail as they are blank and the only way I can read it is to click on reply. I'm stuck in Yahoo mail classic and cannot get into the newer email. I just said that in case you heard about it or to let you know I can only read text from my email so I cant do much else with it.

Thanks for all your help with this. Perhaps things are cleared up? Also, if Hijack This does find something and quarantines it, what can I do to have it deleted instead? Is it safe to do that?

info.txt logfile of random's system information tool 1.06 2010-01-03 17:38:38

======Uninstall list======

Adobe Flash Player 10 Plugin-->C:\WINDOWS\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Shockwave Player 11.5-->"C:\WINDOWS\system32\Adobe\Shockwave 11\uninstaller.exe"
Advanced SystemCare 3-->"C:\Program Files\IObit\Advanced SystemCare 3\unins000.exe"
ArcSoft PhotoStudio 5.5-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{85309D89-7BE9-4094-BB17-24999C6118FC}\SETUP.EXE" -l0x9
BCM V.92 56K Modem-->C:\WINDOWS\BCMSMU.exe quiet
Broadcom 440x 10/100 Integrated Controller-->C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{52504CE6-E909-4113-B232-4AFEC6543A61} /l1033
Canon MP Navigator 3.0-->"C:\Program Files\Canon\MP Navigator 3.0\Maint.exe" /UninstallRemove C:\Program Files\Canon\MP Navigator 3.0\uninst.ini
Canon MP510-->"C:\WINDOWS\system32\CanonIJ Uninstaller Information\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP510\DelDrv.exe" /U:{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP510 /L0x0009
Canon My Printer-->C:\Program Files\Canon\MyPrinter\uninst.exe uninst.ini
CCleaner-->"C:\Program Files\CCleaner\uninst.exe"
Critical Update for Windows Media Player 11 (KB959772)-->"C:\WINDOWS\$NtUninstallKB959772_WM11$\spuninst\spuninst.exe"
Easy-WebPrint-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Canon\Easy-WebPrint\Uninst.isu"
FileHippo.com Update Checker-->"C:\Program Files\filehippo.com\uninstall.exe"
Foxit PDF IFilter-->MsiExec.exe /I{4448ABF6-786D-4C3D-A49D-7BB237E6DD17}
Foxit Reader-->C:\Program Files\Foxit Software\Foxit Reader\Uninstall.exe
Google Updater-->"C:\Program Files\Google\Google Updater\GoogleUpdater.exe" -uninstall
HijackThis 2.0.2-->"C:\Program Files\trend micro\HijackThis.exe" /uninstall
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT=""
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT=""
Hotfix for Windows Media Format 11 SDK (KB929399)-->"C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
Hotfix for Windows Media Player 11 (KB939683)-->"C:\WINDOWS\$NtUninstallKB939683$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB896344)-->"C:\WINDOWS\$NtUninstallKB896344$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB926239)-->"C:\WINDOWS\$NtUninstallKB926239$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB961118)-->"C:\WINDOWS\$NtUninstallKB961118$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB976098-v2)-->"C:\WINDOWS\$NtUninstallKB976098-v2$\spuninst\spuninst.exe"
Intel® Extreme Graphics Driver-->RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx PCI\VEN_8086&DEV_2562
Java™ 6 Update 17-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216017FF}
Java™ 6 Update 2-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160020}
Java™ 6 Update 3-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ 6 Update 4-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160040}
Java™ 6 Update 7-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070}
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft .NET Framework 2.0 Service Pack 2-->MsiExec.exe /I{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}
Microsoft .NET Framework 3.0 Service Pack 2-->MsiExec.exe /I{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}
Microsoft .NET Framework 3.5 SP1-->C:\WINDOWS\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe
Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}
Microsoft Compression Client Pack 1.0 for Windows XP-->"C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Office XP Media Content-->MsiExec.exe /I{90300409-6000-11D3-8CFE-0050048383C9}
Microsoft Office XP Small Business-->MsiExec.exe /I{91130409-6000-11D3-8CFE-0050048383C9}
Microsoft User-Mode Driver Framework Feature Pack 1.0-->"C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148-->MsiExec.exe /X{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17-->MsiExec.exe /X{9A25302D-30C0-39D9-BD6F-21E6EC160475}
Mozilla Firefox (3.0.7)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSXML 6 Service Pack 2 (KB973686)-->MsiExec.exe /I{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}
Security Update for Windows Internet Explorer 8 (KB969897)-->"C:\WINDOWS\ie8updates\KB969897-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB971961)-->"C:\WINDOWS\ie8updates\KB971961-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB972260)-->"C:\WINDOWS\ie8updates\KB972260-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB974455)-->"C:\WINDOWS\ie8updates\KB974455-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB976325)-->"C:\WINDOWS\ie8updates\KB976325-IE8\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB911564)-->"C:\WINDOWS\$NtUninstallKB911564$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB954155)-->"C:\WINDOWS\$NtUninstallKB954155_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB968816)-->"C:\WINDOWS\$NtUninstallKB968816_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9L$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB936782)-->"C:\WINDOWS\$NtUninstallKB936782_WMP11$\spuninst\spuninst.exe"

#4 marinann

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Posted 03 January 2010 - 05:57 PM

Here is the other log also, in case you need it?Logfile of random's system information tool 1.06 (written by random/random)
Run by Owner at 2010-01-03 17:30:30
Microsoft Windows XP Home Edition Service Pack 2
System drive C: has 20 GB (70%) free of 29 GB
Total RAM: 254 MB (16% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:38:30 PM, on 1/3/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Documents and Settings\Owner\Desktop\RSIT.exe
C:\Program Files\trend micro\Owner.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1228193672937
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 2693 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll [2008-05-07 654320]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-11-07 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-11-07 73728]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"ZoneAlarm Client"=C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [2009-10-17 1037192]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ZoneAlarm Client]
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [2009-10-17 1037192]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\WINDOWS\system32\igfxsrvc.dll [2005-06-21 348160]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll [2006-10-18 133632]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\vsmon]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=323
"NoResolveTrack"=
"NoDriveAutoRun"=67108863
"NoDrives"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoResolveTrack"=
"NoResolveSearch"=
"NoDriveAutoRun"=
"NoDriveTypeAutoRun"=
"NoDrives"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\WINDOWS\system32\sessmgr.exe"="C:\WINDOWS\system32\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Documents and Settings\Owner\Application Data\mjusbsp\magicJack.exe"="C:\Documents and Settings\Owner\Application Data\mjusbsp\magicJack.exe:*:Disabled:magicJack"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

======List of files/folders created in the last 1 months======

2010-01-03 17:30:30 ----D---- C:\rsit
2010-01-01 23:55:23 ----N---- C:\WINDOWS\SchedLgU.Txt
2009-12-26 02:41:46 ----D---- C:\Program Files\IObit
2009-12-26 00:58:02 ----D---- C:\Documents and Settings\Owner\Application Data\MailFrontier
2009-12-26 00:49:59 ----A---- C:\WINDOWS\zllsputility.exe
2009-12-26 00:49:14 ----A---- C:\WINDOWS\system32\vsregexp.dll
2009-12-26 00:49:12 ----A---- C:\WINDOWS\system32\zlcommdb.dll
2009-12-26 00:49:12 ----A---- C:\WINDOWS\system32\zlcomm.dll
2009-12-26 00:49:00 ----A---- C:\WINDOWS\system32\vswmi.dll
2009-12-26 00:48:59 ----D---- C:\WINDOWS\system32\ZoneLabs
2009-12-26 00:48:59 ----A---- C:\WINDOWS\system32\zpeng25.dll
2009-12-26 00:48:59 ----A---- C:\WINDOWS\system32\vsxml.dll
2009-12-26 00:48:59 ----A---- C:\WINDOWS\system32\vspubapi.dll
2009-12-26 00:48:59 ----A---- C:\WINDOWS\system32\vsmonapi.dll
2009-12-26 00:48:27 ----D---- C:\Program Files\Zone Labs
2009-12-26 00:46:35 ----D---- C:\WINDOWS\Internet Logs
2009-12-26 00:46:34 ----A---- C:\WINDOWS\system32\vsutil.dll
2009-12-26 00:46:34 ----A---- C:\WINDOWS\system32\vsinit.dll
2009-12-26 00:46:34 ----A---- C:\WINDOWS\system32\vsdata.dll
2009-12-25 23:41:53 ----SHD---- C:\RECYCLER
2009-12-25 23:28:45 ----D---- C:\WINDOWS\temp
2009-12-25 23:28:43 ----A---- C:\ComboFix.txt
2009-12-21 07:54:22 ----A---- C:\RootRepeal report 12-21-09 (07-54-22).txt
2009-12-21 06:43:27 ----A---- C:\Boot.bak
2009-12-21 06:43:21 ----RASHD---- C:\cmdcons
2009-12-21 06:41:42 ----A---- C:\WINDOWS\zip.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\SWXCACLS.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\SWSC.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\SWREG.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\sed.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\PEV.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\NIRCMD.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\MBR.exe
2009-12-21 06:41:42 ----A---- C:\WINDOWS\grep.exe
2009-12-21 06:41:36 ----D---- C:\WINDOWS\ERDNT
2009-12-21 06:41:05 ----D---- C:\Qoobox
2009-12-21 02:26:58 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2009-12-08 21:28:10 ----HDC---- C:\WINDOWS\$NtUninstallKB973904$
2009-12-08 21:27:54 ----HDC---- C:\WINDOWS\$NtUninstallKB955759$
2009-12-08 21:27:39 ----HDC---- C:\WINDOWS\$NtUninstallKB974392$
2009-12-08 21:27:25 ----HDC---- C:\WINDOWS\$NtUninstallKB974318$
2009-12-08 21:27:11 ----HDC---- C:\WINDOWS\$NtUninstallKB971737$
2009-12-08 21:26:56 ----HDC---- C:\WINDOWS\$NtUninstallKB970430$

======List of files/folders modified in the last 1 months======

2010-01-03 17:38:30 ----D---- C:\Program Files\Trend Micro
2010-01-03 17:31:25 ----D---- C:\WINDOWS\Prefetch
2010-01-03 17:16:25 ----D---- C:\WINDOWS
2010-01-03 15:51:29 ----D---- C:\Program Files\Mozilla Firefox
2010-01-03 15:46:20 ----D---- C:\WINDOWS\system32\CatRoot2
2010-01-03 15:46:08 ----SHD---- C:\System Volume Information
2010-01-03 00:33:55 ----D---- C:\WINDOWS\system32\drivers
2010-01-02 04:44:59 ----D---- C:\Documents and Settings\Owner\Application Data\Macromedia
2009-12-27 22:45:44 ----RSHDC---- C:\WINDOWS\system32\dllcache
2009-12-27 22:45:25 ----A---- C:\WINDOWS\system32\svchost.exe
2009-12-26 03:05:08 ----D---- C:\Documents and Settings\Owner\Application Data\IObit
2009-12-26 03:03:56 ----D---- C:\WINDOWS\system32\config
2009-12-26 03:03:56 ----D---- C:\WINDOWS\system32\CatRoot
2009-12-26 02:41:46 ----RD---- C:\Program Files
2009-12-26 00:50:07 ----D---- C:\WINDOWS\system32
2009-12-26 00:17:57 ----SHD---- C:\WINDOWS\Installer
2009-12-26 00:17:57 ----D---- C:\WINDOWS\WinSxS
2009-12-25 23:24:06 ----A---- C:\WINDOWS\system.ini
2009-12-25 23:22:14 ----D---- C:\WINDOWS\AppPatch
2009-12-25 23:22:09 ----D---- C:\Program Files\Common Files
2009-12-21 06:43:27 ----RASH---- C:\boot.ini
2009-12-21 03:58:35 ----D---- C:\Program Files\Common Files\Microsoft Shared
2009-12-20 22:06:54 ----D---- C:\WINDOWS\Help
2009-12-20 20:52:30 ----D---- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2009-12-18 19:42:15 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2009-12-10 23:44:12 ----D---- C:\Documents and Settings\Owner\Application Data\Google
2009-12-09 01:12:26 ----D---- C:\WINDOWS\SoftwareDistribution
2009-12-09 00:38:06 ----D---- C:\WINDOWS\Debug
2009-12-08 21:34:18 ----D---- C:\Program Files\Internet Explorer
2009-12-08 21:28:15 ----HD---- C:\WINDOWS\inf
2009-12-08 21:28:04 ----HD---- C:\WINDOWS\$hf_mig$
2009-12-08 21:25:57 ----D---- C:\WINDOWS\ie8updates

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 intelppm;Intel Processor Driver; C:\WINDOWS\System32\DRIVERS\intelppm.sys [2004-08-03 36096]
R1 KLIF;Kaspersky Lab Driver; C:\WINDOWS\system32\DRIVERS\klif.sys [2009-10-12 317072]
R1 vsdatant;vsdatant; C:\WINDOWS\System32\vsdatant.sys [2009-10-17 486280]
R3 aeaudio;aeaudio; C:\WINDOWS\system32\drivers\aeaudio.sys [2002-04-01 4816]
R3 bcm4sbxp;Broadcom 440x 10/100 Integrated Controller XP Driver; C:\WINDOWS\system32\DRIVERS\bcm4sbxp.sys [2003-06-30 43136]
R3 BCMModem;BCM V.92 56K Modem; C:\WINDOWS\system32\DRIVERS\BCMSM.sys [2003-08-29 1101696]
R3 ialm;ialm; C:\WINDOWS\system32\DRIVERS\ialmnt5.sys [2005-06-21 807998]
R3 smwdm;smwdm; C:\WINDOWS\system32\drivers\smwdm.sys [2002-12-19 539008]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbehci.sys [2004-08-03 26624]
R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\System32\DRIVERS\usbhub.sys [2004-08-03 57600]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbuhci.sys [2004-08-03 20480]
S3 catchme;catchme; \??\C:\DOCUME~1\Owner\LOCALS~1\Temp\catchme.sys []
S3 EL90XBC;3Com EtherLink XL 90XB/C Adapter Driver; C:\WINDOWS\System32\DRIVERS\el90xbc5.sys [2001-08-17 66591]
S3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2001-08-17 9600]
S3 MODEMCSA;Unimodem Streaming Filter Device; C:\WINDOWS\system32\drivers\MODEMCSA.sys [2001-08-17 16128]
S3 usbaudio;USB Audio Driver (WDM); C:\WINDOWS\system32\drivers\usbaudio.sys [2004-08-03 59264]
S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2004-08-03 31616]
S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2004-08-03 25856]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2004-08-03 15104]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2004-08-03 26496]
S3 WudfPf;Windows Driver Foundation - User-mode Driver Framework Platform Driver; C:\WINDOWS\system32\DRIVERS\WudfPf.sys [2006-09-28 77568]
S3 WudfRd;Windows Driver Foundation - User-mode Driver Framework Reflector; C:\WINDOWS\system32\DRIVERS\wudfrd.sys [2006-09-28 82944]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 vsmon;TrueVector Internet Monitor; C:\WINDOWS\system32\ZoneLabs\vsmon.exe [2009-10-17 2384240]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632]
S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache 3.0.0.0; c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104]
S3 getPlus® Helper;getPlus® Helper; C:\Program Files\NOS\bin\getPlus_HelperSvc.exe [2008-10-06 33752]
S3 gusvc;Google Updater Service; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-07-22 168432]
S3 idsvc;Windows CardSpace; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664]
S3 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-11-07 153376]
S3 WMPNetworkSvc;Windows Media Player Network Sharing Service; C:\Program Files\Windows Media Player\WMPNetwk.exe [2006-10-18 913408]
S3 WudfSvc;Windows Driver Foundation - User-mode Driver Framework; C:\WINDOWS\system32\svchost.exe [2009-12-27 14336]
S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096]

-----------------EOF-----------------

#5 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 07 January 2010 - 07:21 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  • Please download TFC by OldTimer to your desktop.
  • Open the file and close any other windows.
  • It will close all programs itself when run; make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job.
  • After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 3

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that cant be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 4

Please download Spybot-S&D and install Spybot-S&D .
  • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  • Run Spybot-S&D , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  • Click the button "Search for Updates".
  • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  • If you encounter any error messages while downloading the updates, manually download them from here.
  • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  • Click the button "Check for Problems".
  • When Spybot-S&D is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose "Fix Selected Problems" and allow Spybot-S&D to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5
  • Please download Ad-Aware Free Anti-Malware to your desktop. The Ad-Aware Free Anti-Malware installation file will be Ad-AwareInstallation.exe.
  • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware Free Anti-Malware will be installed.
  • When the Ad-Aware Free Anti-Malware Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware Free Anti-Malware .
  • The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  • When the scan finishes, the Critical Objects tab window appears.
  • Under Scan Results, you will see the list of Critical Objects that Ad-Aware Free Anti-Malware found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click Remove.
  • If no Critical Objects are found, click the Privacy Objects tab.
  • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  • Click Remove.
  • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware Free Anti-Malware scan.
  • Click Finish.
  • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware Free Anti-Malware.
Step 6

I recommend using Spyware Blaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 7

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
  • Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
  • Double-click on mbam-rules.exe to install.
  • On the Scanner tab, make sure the Perform Quick Scan option is selected.
  • Click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully.
  • At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Step 8
  • Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  • Install it and double-click the icon on your desktop to run it.
  • It will ask if you want to update the program definitions, click Yes.
  • Under Configuration and Preferences, click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
  • On the main screen, under Scan for Harmful Software, click Scan your computer.
  • On the left, check C:\Fixed Drive.
  • On the right, under Complete Scan, choose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a summary box will appear. Click OK.
  • Make sure everything in the white box has a check next to it, then click Next.
  • It will quarantine what it found and if it asks if you want to reboot, click Yes.
  • To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  • Please post that information with a new HijackThis log.
SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 9

An antivirus program is an essential part of computer security and you do not appear to have one running on your system. There are a few available for free that have excellent reputations.

AVG 8 Anti-Virus Free Edition

AntiVir Personal

Avast! 4 Home Edition
If needed, see How to Install, Configure, and Use Avast Antivirus

For an article on antivirus programs and a listing of some available ones see the link below:
Computer Safety On line - Anti-Virus

Step 10

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service Always On Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 11

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  • Right click on the icon in your System Tray.
  • Click Exit
  • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 12

Now we will address the HijackThis fixes.
  • If you have not already done so, please download Trend Micro - HijackThis.
  • Double click HJTInstall.exe to begin installation.
  • Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  • Click Install.
  • A shortcut will be created on your Desktop and HijackThis will run automatically.
  • Click the button labeled Do a system scan only.
  • Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  • Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
    O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)

  • Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 13

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 14

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug your Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 15

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  • Detects insecure versions of common/popular programs installed on your computer.
  • Verifies that all Microsoft patches are applied.
  • Assists you in updating, patching, and protecting your computer.
  • Activates additional security features in Sun Java.
  • Runs through your browser. No installation or download is required.
Step 16

Update to Windows XP Service Pack 3 and Internet Explorer 8

Using Add or Remove Programs, you need to uninstall Windows Internet Explorer 7 or Internet Explorer 8 before you install Windows XP SP3. After you install Windows XP Service Pack 3 (SP3), you may not be able to uninstall Windows Internet Explorer 7 or Internet Explorer 8 .

Step A

How to obtain the latest Windows XP service pack.
  • Scroll down the page until you come to Download the Windows XP Service Pack 3 package now.
  • Click on Download the Windows XP Service Pack 3 package now to download the Windows XP Service Pack 3.
  • Save it to your desktop.
  • Click on the file and follow the directions.
  • Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3. The security suite can then be reinstalled after the Service Pack 3 is installed.
How to obtain Windows XP Service Pack 3 on a CD

To order Windows XP SP3 on a CD, visit one of the following Microsoft Web sites, as appropriate for your region:

Asia

Europe and Africa

North America

South America

Step B
  • Update to
    Windows Internet Explorer 8.
  • Click on Download.
  • Save it to your desktop.
  • Click on the file to install Windows Internet Explorer 8.
Step 17

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  • the log from MalwareBytes
  • the log from SUPERAntiSpyware
  • a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#6 marinann

marinann
  • Topic Starter

  • Members
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  • Local time:07:05 AM

Posted 08 January 2010 - 06:15 AM

Hi Sue,

I have 2 logs below, I am not finished with the other things yet, but I didnt want to let too much time go by. I still have to do the hijack and some other things to post too, so dont worry I hope to get them posted later today too. I all ready had a anti-virus installed with Zone Alarm and got IE8 a long time ago, so I wont be needing those.

Malwarebytes' Anti-Malware 1.44
Database version: 3514
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/8/2010 5:30:07 AM
mbam-log-2010-01-08 (05-30-07).txt

Scan type: Full Scan (C:\|)
Objects scanned: 157282
Time elapsed: 32 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{DC367497-E24D-44A6-B87C-4025CD2CF272}\RP184\A0060953.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{DC367497-E24D-44A6-B87C-4025CD2CF272}\RP184\A0061269.sys (Malware.Trace) -> Quarantined and deleted successfully.

I went to my super anti spyware and I guess I deleted the log by mistake since it is no longer in there, so I will rescan and copy it for you! It didnt find anything but I'll rescan anyway.

Thanks for your help. I'll get the other files to you later today,hopefully.

#7 marinann

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Posted 08 January 2010 - 08:08 AM

Hello again,

Here is another log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/08/2010 at 07:08 AM

Application Version : 4.33.1000

Core Rules Database Version : 4459
Trace Rules Database Version: 2280

Scan type : Complete Scan
Total Scan Time : 00:25:36

Memory items scanned : 324
Memory threats detected : 0
Registry items scanned : 4552
Registry threats detected : 0
File items scanned : 17681
File threats detected : 0


The TFC got 116MB of temps which is good! The Dr.Web Cure It I downloaded was 185 dys old, so I had to download another and as I did, it did not come up as a random number on my desktop but as Cure It instead. I downloaded it from the MajorGeek site, but I dont know if it is okay to use, so I am holding off on that. I'll have the rest later.

#8 marinann

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Posted 08 January 2010 - 09:13 AM

Here is the last log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:47:01 AM, on 1/8/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Trend Micro\hijackthis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1228193672937
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 2384 bytes

When I did it, I was not hooked up to the internet, in case that mattered and I also had my firewall off so it would not interfere. Also, the security center now says that I have multiple anti virus programs, which I have always tried to have only ONE antivirus so as not to cause conflicts. Since I have been downloading quite alot of spy/mal/virus etc.......programs I wonder if it is the web dr. fit it program since it happened after that got on my system. I have still not done anything with it since I am wondering why it did not download with a random # as before. So, I guess I'll wait to see what you think. Thanks!!

#9 suebaby41

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Posted 13 January 2010 - 05:55 PM

Please run another HijackThis log. I don't see an antivirus program in your log.
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#10 marinann

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Posted 13 January 2010 - 06:45 PM

Hi Sue,

Here it is . I do have Zone Alarm Security Suite which as AV in the suite. I get downloads from it daily and do a weekly scan, so it looks like it is working??? Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:59:39 PM, on 1/13/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Trend Micro\hijackthis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1228193672937
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 2156 bytes



Also, I noticed when I go into safe mode, it sometimes does not show the first screen and just goes into the black screen that requests if you want to start the safe mode or reboot,etc. So, I keep trying until I get the first screen of safe mode. Also this screen appears when I am bringing up my computer regularly. I use advanced system care and perhaps they changed it as a suggestion I allowed when I asked to adjust the settings for better performance. I just thought I'd tell you, in case that means something? Thanks for your help.

#11 suebaby41

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Posted 17 January 2010 - 12:21 PM

Update to Windows XP Service Pack 3 and Internet Explorer 8

Using Add or Remove Programs, you need to uninstall Windows Internet Explorer 7 or Internet Explorer 8 before you install Windows XP SP3. After you install Windows XP Service Pack 3 (SP3), you may not be able to uninstall Windows Internet Explorer 7 or Internet Explorer 8 .

Step 1

How to obtain the latest Windows XP service pack.
  • Scroll down the page until you come to Download the Windows XP Service Pack 3 package now.
  • Click on Download the Windows XP Service Pack 3 package now to download the Windows XP Service Pack 3.
  • Save it to your desktop.
  • Click on the file and follow the directions.
  • Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3. The security suite can then be reinstalled after the Service Pack 3 is installed.
How to obtain Windows XP Service Pack 3 on a CD

To order Windows XP SP3 on a CD, visit one of the following Microsoft Web sites, as appropriate for your region:

Asia

Europe and Africa

North America

South America

Step 2
  • Update to
    Windows Internet Explorer 8.
  • Click on Download.
  • Save it to your desktop.
  • Click on the file to install Windows Internet Explorer 8.
Please post a new HijackThis log.
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#12 suebaby41

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Posted 04 February 2010 - 04:56 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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