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Problem with Touchpad Gateway MX6420

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#1 alfasf


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Posted 20 December 2009 - 10:27 PM

Hello all, I'm back one more time here.

This time is I'm been facing touchpad issues with my laptop Gateway MX 6420.


1. For the last hours, my mousepad or touchpad have been responding erractically. It feels the cursor is stuck or hard to move, becomes unresponsive and when it does it moves around crazy like moving fast, hightlightning letters, turning on left-click without clicking. When I have this problem, also right and left buttoms for touchpad does not work. Also, when I have this problem I noticed the Synaptecs tray icon shows a big green dot around the icon with yellow color on right-click buttom in the bottom.
However, there are few moments mousepad works just fine.

2. I have no other pointing device installed nor any other laptop mouse. It is just the touchpad.

Steps I have done

1. I have uninstall and reinstall drivers.

2. Contacted Gateway support which was not help at all and recommended me to upgrade service for $59.99 30 min over the phone help.

3. System restore point by suggestion of Gateway support.

4. Uninstall and reinstall the latest Synaptecs software.

5. Changing settings for mouse in control panel.

What could be the cause of the problem??? How will I know if I have to replace touchpad hardware device???

So far I have learned how to use laptop with only keyboard!!!! but not productive for me.

Thank you in advance

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#2 alfasf

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Posted 22 December 2009 - 09:39 PM

Since I haven't heard responses from the forum, I undertake some in some steps:

1. Reinstall operating system XP Home Edition with system recovery disk thinking it could restore drivers to manufacturer's settings. Still, doing this touchpad behaves the same way.

One thing I want to point out is that a yellow sign appears next to the hidden Synaptecs PS 2 port in the device manager under mouse category, and when I try to uninstall synaptecs from Add/Remove programs or from device manager (then restarting), the yellow icon is still there. It seems "uninstalling" does not have any effect at all cause it's still there (Error 20-24? dont remember quite well).

Please I really need help on this. I have done anything that has occurred to me, but I see unsuccessful results. Imagine using your laptop and browsing the internet and your pc with only using keyboard.

Please I desperately need help.

#3 hamluis



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Posted 26 December 2009 - 12:23 PM

If a regular mouse works properly...and you have literally uninstalled then reinstalled the touchpad drivers...and there is no error message...I don't know what else you can do.

Well...you could try the Gateway forums for similar/same problems.


#4 Sneakycyber


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Posted 26 December 2009 - 06:41 PM

Try right clicking on the offending entry in the control panel and updating the drivers. If windows does not find an update on the computer or on windows update. Download the driver here and update the driver again this time tell windows where the driver is that you downloaded. See if that works.
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

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