As mentionned in the description, my notebook got infected with Rootkit.gen.
Not sure if I should expose the problem here? Not very computer savy but i can follow instructions and i am not afraid of asking questions. English is not my first language so please be patient with me.
I am now using my desktop PC to write this.
AVAST antivirus detected the Rootkit on my LENOVO SE10e notebook running Windows XP and advised to send the infected files to the ''chest". We did but it kept reappering. Lot of things were not working anymore (Power supply, Internet access, the mouse, USB ports, other stuff). I checked the Device Manager and notice that lots of devices had an exclamation point in the yellow triangle.
I found that the firewall was disabled and that is probably the way the virus got in :-((
I was told to uninstall the one marked , then reinstalled. it worked for some, the exclam point disapeared.
I was then asked to reboot for changes to take effect and since then, impossible to reboot.
The system starts, I see the Lenovo logo, then it goes OFF after 1 or 2 seconds.
F1, F8. F11 have not effect .
I have tried to unplug , remove the battery, wait, replug. It gave me 4 seconds but still impossible to do anything.
I am really desperate. I feel so useless
Thanks , thanks, thanks for any help you could provide
Edited by SHUSSBAR, 20 December 2009 - 02:00 PM.