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sheur2 trojan removal help [Moved]


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#1 momof4s

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Posted 20 December 2009 - 12:45 PM

I somehow again have a virus. AVG is showing it is sheur2. I have ran AVG virus scan and it show it to be quarteened. I have Malwarebytes anti-malware however it will not run. Help please. Have Hijackthis log.
Pam

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#2 Orange Blossom

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Posted 20 December 2009 - 02:45 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Computer Pro

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Posted 20 December 2009 - 06:43 PM

Hello and welcome to Bleeping Computer.

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Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#4 momof4s

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Posted 20 December 2009 - 07:44 PM

I download Dr. Web Cureit and I'm unable to fully run it. It shows it has encountered an error and is forced to close. It did show a quick message that there is an infection and logs are available however I'm not showing them to be located where I was directed.
Pam

#5 MATTSPCHELP

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Posted 20 December 2009 - 07:49 PM

Sheur2 is a rootkit - known as Win32:Rootkit-gen by Avast antivirus.

Avast can do a boot time scan before windows start to remove any stubborn trojans/rootkits.

Get Avast Home Edition version 4.8 ( FREE for personal use )
http://www.avast.com/eng/avast_4_home.html
Microsoft Certified Desktop Support Technician




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