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Servicepack2 for XP causes a crash


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#1 michal

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Posted 16 August 2005 - 08:26 AM

My friend installed Servicepack 2 for Windows XP on her laptop computer (HP 6000). After reboot it turned out that the system won't start. The computer restarts automatically after 20 seconds (even before Windows is loaded).

What can be the reason of this situation? How can we remove the Servicepack without accessing Windows (the safe mode won't work either)?


I can add that we had a problem with the SpySheriff malware recently. However, we removed it from the system thanks to the instructions posted somewhere on bleepingcomputer.com.

We'd really appreciate some help!!

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#2 River_Rat

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Posted 16 August 2005 - 11:55 AM

As soon as you start the computer go to:
Start>Run>(type) shutdown -a (notice the space between n & -a)
This should stop the shutting down.

Then
See:
How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/default.aspx?kbid=875350

Get Your PC Ready for Windows XP SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

#3 michal

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Posted 16 August 2005 - 02:20 PM

Thanks! However, as I said: the restarting happens BEFORE the operating system is loaded. I have no access to any kind of graphic interface whatsoever. I can only boot from the floppy disk...

I guess I'll try to follow the microsoft instructions for removal tomorrow, though, and we'll see.

#4 Enthusiast

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Posted 16 August 2005 - 02:20 PM

Microsoft - Steps to take before SP 2 installation

These are the steps you are advised to take before installing SP2:

1. Back up all your data.

2. Check out the Web site of your hardware manufacturers to see if SP2-related hardware updates are available for download.

3. Purge your system of all spyware and adware you may have accumulated.

From Microsoft:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default....wsxpsp2

Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

I would suggest running AdAware and Spybot Search and Destroy BEFORE you install SP2.
Download, install, update and run
*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D:
http://www.safer-networking.org/en/index.html

Also download, install, update and run the Microsoft Anti-Spy beta:
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

Do you have a dialup or a broadband connection?
Microsoft offers a free CD to install SP 2 and if you are on a dialup it is highly recommended.

In fact, even using broadband, it is a large file and you may get better results and an easier install using the CD.

Order it here (free):
http://www.microsoft.com/windows....lt.mspx


If you encounter difficulties or have questions, call 888-SP2-HELP for assistance.

Microsoft Security Product Support Policy

Microsoft Policy
Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge from Microsoft for support calls associated with security updates.


International customers can get support from their local Microsoft subsidiaries. Phone numbers for international support can be found at: http://support.microsoft.com/common/international.aspx

#5 michal

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Posted 17 August 2005 - 10:04 AM

Repair installation proved to be the correct solution. Now everything is back to normal! However, I guess we won't try to install the service pack again...




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