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Malware won't let me run antispyware


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2 replies to this topic

#1 kasteelfreak

kasteelfreak

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Posted 19 December 2009 - 10:16 PM

Sorry, I used the rkill to remove the malware for now so I can't see a specific message of the malware, but there have been different threat messages. I have tried to use Webroot, superantispyware, and malwarebytes', but they don't work. Webroot says it can not connect, Malwarebytes' doesn't do anything, and superantispyware shows that I have encountered a problem and that I need to close it down. After I see the error messages a series of antivirus ads pop up.



DDS (Ver_09-12-01.01) - NTFSx86
Run by jdl at 18:56:28.01 on Sat 12/19/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3067.2188 [GMT -8:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Client\SpySweeperUI.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SqueezeCenter\SqueezeTray.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\PROGRA~1\SQUEEZ~1\server\Bin\MSWIN3~1\mysqld.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Webroot\Client\commagent.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\jdl\Desktop\mbam-setup.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\jdl\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com
uStart Page = hxxp://gwiz.gene.com/
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [richtx64.exe] c:\docume~1\jdl\locals~1\temp\richtx64.exe
uRun: [Malware Defense] "c:\program files\malware defense\mdefense.exe" -noscan
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [WebrootClientUI] "c:\program files\webroot\client\SpySweeperUI.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\squeez~1.lnk - c:\program files\squeezecenter\SqueezeTray.exe
uPolicies-explorer: NoFavoritesMenu = 1 (0x1)
uPolicies-explorer: ForceStartMenuLogOff = 1 (0x1)
uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
dPolicies-explorer: NoFavoritesMenu = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: passportlifestyle.com\genentech
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228110762000
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://genentech.webex.com/client/T27L10NSP11EP3/support/ieatgpc.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://gconnect.gene.com/dana-cached/sc/JuniperSetupClient.cab
DPF: {F53270D3-0E32-48B7-B63B-159E33210F70} - hxxp://livelink/support/webedit/lledit.cab
Handler: saphtmlp - {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\program files\sap\frontend\sapgui\SAPHTMLP.DLL
Handler: sapr3 - {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\program files\sap\frontend\sapgui\SAPHTMLP.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
Notify: WRNotifier - WRLogonNtf.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
mASetup: gcFlash - c:\windows\GCFlashExecute.EXE
mASetup: gConnectShortcut - c:\windows\Create_gConnect_Shortcut.cmd
mASetup: TurnOffSAPUpdates - c:\program files\sap\frontend\sapgui\SetupSAPUpdateOff.EXE /s

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jdl\applic~1\mozilla\firefox\profiles\6s1v300b.default\
FF - prefs.js: browser.startup.homepage - hxxp://gwiz.gene.com/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2008-11-30 24064]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2008-5-2 324992]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-6-12 1164536]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-8-2 255600]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-8-2 243312]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2008-6-11 153152]
R2 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2007-3-6 50304]
R2 SqueezeMySQL;SqueezeMySQL;c:\progra~1\squeez~1\server\bin\mswin3~1\mysqld.exe --defaults-file=c:\docume~1\alluse~1\applic~1\squeez~1\cache\my.cnf squeezemysql --> c:\progra~1\squeez~1\server\bin\mswin3~1\mysqld.exe --defaults-file=c:\docume~1\alluse~1\applic~1\squeez~1\cache\my.cnf SqueezeMySQL [?]
R2 WebrootCommAgentService;Webroot CommAgent Service;c:\program files\webroot\client\CommAgent.exe [2008-3-19 711072]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-6-12 477696]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-11-30 193840]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2008-11-30 244368]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2007-9-19 44800]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091217.005\naveng.sys [2009-12-17 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091217.005\navex15.sys [2009-12-17 1323568]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2007-9-19 47616]
S2 gupdate1c9ea3c8076349c;Google Update Service (gupdate1c9ea3c8076349c);c:\program files\google\update\GoogleUpdate.exe [2009-6-10 133104]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2008-6-11 1123904]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-8-2 87664]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2008-4-8 1112560]

============== File Associations ===============

vbefile\shell\open2\command=%SystemRoot%\System32\WScript.exe "%1" %*
vbsfile\shell\open2\command=%SystemRoot%\System32\WScript.exe "%1" %*
jsefile\shell\open2\command=%SystemRoot%\System32\WScript.exe "%1" %*

=============== Created Last 30 ================

2009-12-20 02:39:58 0 d-----w- c:\program files\SUPERAntiSpyware
2009-12-20 02:39:58 0 d-----w- c:\docume~1\jdl\applic~1\SUPERAntiSpyware.com
2009-12-20 02:39:36 0 d-----w- c:\program files\common files\Wise Installation Wizard
2009-12-19 22:58:42 0 d-----w- c:\windows\pss
2009-12-19 21:34:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-19 21:34:35 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-19 21:34:35 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-19 21:34:35 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-19 19:37:07 0 d-----w- c:\docume~1\alluse~1\applic~1\Webroot
2009-12-19 19:02:49 0 d-----w- c:\program files\FileHippo.com
2009-12-19 12:41:57 676 ----a-w- c:\windows\system32\krl32mainweq.dll
2009-12-19 12:40:56 201 ----a-w- c:\windows\system32\srcr.dat
2009-12-17 15:59:12 0 d-----w- c:\program files\American Airlines DealFinder
2009-11-30 01:50:57 0 d-----w- C:\unzipped

==================== Find3M ====================

2009-11-25 20:41:12 138977 ----a-w- c:\windows\GCFlashExecute.EXE
2009-10-22 20:04:36 2559 ----a-w- c:\windows\Create_gConnect_Shortcut.cmd
2009-10-01 00:36:52 2573 ----a-w- c:\windows\Install_gConnect_Shortcut.cmd
2008-09-24 16:34:58 626688 ----a-w- c:\program files\common files\sapconsaccess.dll
2008-09-24 16:34:58 40960 ----a-w- c:\program files\common files\DigitalSignature.ocx
2008-09-24 16:34:58 3125248 ----a-w- c:\program files\common files\sapxlhelper.dll
2008-09-24 16:34:58 192512 ----a-w- c:\program files\common files\sapconsr3.dll
2008-06-12 14:53:04 955904 ----a-w- c:\program files\common files\SAPActiveXL.xlt
2008-06-12 14:53:04 949760 ----a-w- c:\program files\common files\SAPActiveXL_nosig.xlt

============= FINISH: 18:57:20.37 ===============

Attached Files



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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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Posted 02 January 2010 - 07:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image
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#3 m0le

m0le

    Can U Dig It?


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Posted 08 January 2010 - 09:51 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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