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HijackThis Log: Please Help Diagnose!


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27 replies to this topic

#1 mjl1297

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Posted 19 December 2009 - 07:31 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:59:42 PM, on 12/19/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Amazon\Amazon Unbox

Video\ADVWindowsClientService.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Hewlett-Packard\HP

Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Adobe\Adobe Acrobat

7.0\Distillr\Acrotray.exe
C:\Program Files\Ahead\InCD\InCD\InCD.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search &

Destroy\TeaTimer.exe
C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\Program Files\Amazon\Amazon Unbox

Video\ADVWindowsClientSystemTray.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Sandboxie\SandboxieRpcSs.exe
C:\Program Files\Sandboxie\SandboxieDcomLaunch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Mark\Desktop\DT

Folder\System Analysis Programs\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet

Explorer\Main,Start Page = http://www.google.at/
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet

Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 -

HKCU\Software\Microsoft\Windows\CurrentVersion\Inte

rnet Settings,ProxyOverride = localhost
O2 - BHO: (no name) -

{02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Adobe Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection -

{53707962-6F74-2D53-2644-206D7942484F} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -

{AE7CD045-E861-484f-8273-0445EE161910} - C:\Program

Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Dictionary Compression sdch -

{C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper -

{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -

{E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF -

{47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program

Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) -

{8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - (no file)
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon]

C:\Program Files\Hewlett-Packard\HP

Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program

Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck]

C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Version Cue CS2]

"C:\Program Files\Adobe\Adobe Version Cue

CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0]

"C:\Program Files\Adobe\Adobe Acrobat

7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [InCD] C:\Program

Files\Ahead\InCD\InCD\InCD.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE

C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [igndlm.exe] C:\Program

Files\IGN\Download Manager\DLM.exe /windowsstart

/startifwork
O4 - HKCU\..\Run: [ctfmon.exe]

C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program

Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [eFax 4.4] "C:\Program Files\eFax

Messenger 4.4\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program

Files\Sandboxie\SbieCtrl.exe"
O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax

Messenger 4.4\J2GTray.exe
O4 - Global Startup: Adobe Acrobat Speed

Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program

Files\Common Files\Adobe\Calibration\Adobe Gamma

Loader.exe
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Logo Calibration Loader.lnk =

C:\Program Files\GretagMacbeth\i1\Eye-One Match

3\CalibrationLoader\CalibrationLoader.exe
O4 - Global Startup: ProfileReminder.lnk =

C:\Program Files\GretagMacbeth\i1\Eye-One Match

3\ProfileReminder.exe
O8 - Extra context menu item: Convert link target

to Adobe PDF - res://C:\Program Files\Adobe\Adobe

Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target

to existing PDF - res://C:\Program

Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected

links to Adobe PDF - res://C:\Program

Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLin

ks.html
O8 - Extra context menu item: Convert selected

links to existing PDF - res://C:\Program

Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLink

s.html
O8 - Extra context menu item: Convert selection to

Adobe PDF - res://C:\Program Files\Adobe\Adobe

Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to

existing PDF - res://C:\Program Files\Adobe\Adobe

Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF

- res://C:\Program Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing

PDF - res://C:\Program Files\Adobe\Adobe Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft

Excel -

res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search &&

Destroy Configuration -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet

Explorer\Plugins\NPDocBox.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B}

(CDownloadCtrl Object) -

http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.2.1.8

7.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166}

(Windows Live Safety Center Base Module) -

http://cdn.scan.onecare.live.com/resource/download/

scanner/wlscbase5483.cab
O17 -

HKLM\System\CCS\Services\Tcpip\..\{151CE506-2832-43

9F-B451-712791ADA335}: NameServer = 4.2.2.2,4.2.2.1
O17 -

HKLM\System\CS1\Services\Tcpip\..\{151CE506-2832-43

9F-B451-712791ADA335}: NameServer = 4.2.2.2,4.2.2.1
O18 - Filter: x-sdch -

{B1759355-3EEC-4C1E-B0F1-B719FE26E377} - (no file)
O23 - Service: Adobe LM Service - Adobe Systems -

C:\Program Files\Common Files\Adobe Systems

Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe

Systems Incorporated - C:\Program Files\Adobe\Adobe

Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Amazon Unbox Video Service

(ADVService) - Amazon.com - C:\Program

Files\Amazon\Amazon Unbox

Video\ADVWindowsClientService.exe
O23 - Service: CSIScanner - Prevx - C:\Program

Files\Prevx\prevx.exe
O23 - Service: InstallDriver Table Manager

(IDriverT) - Macrovision Corporation - C:\Program

Files\Common Files\InstallShield\Driver\11\Intel

32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG -

C:\Program Files\Ahead\InCD\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter

(JavaQuickStarterService) - Sun Microsystems, Inc.

- C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service

(NVSvc) - NVIDIA Corporation -

C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0

(experimental) (rpcapd) - Unknown owner -

C:\Program Files\WinPcap\rpcapd.exe (file missing)
O23 - Service: SiSoftware Database Agent Service

(SandraDataSrv) - SiSoftware - C:\Program

Files\SiSoftware\SiSoftware Sandra Lite

XI.SP1\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service

(SandraTheSrv) - SiSoftware - C:\Program

Files\SiSoftware\SiSoftware Sandra Lite

XI.SP1\RpcSandraSrv.exe
O23 - Service: Sandboxie Service (SbieSvc) - tzuk -

C:\Program Files\Sandboxie\SbieSvc.exe

--
End of file - 10147 bytes

Thanks in advance. This all has to do with some rather bizarre behaviour I've been noticing lately. Browsers crashing, BSODs, etc. and so far Spybot, Prevx, Chkdsk, and the SFC are telling me everything is fine but something is still going on because right after running SFC today Opera immediately crashed as it was opening.


I didn't ignore the instructions at this link http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ but every time I tried to install dds.scr I got a message from Prevx telling me it was malware.

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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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  • Gender:Male
  • Location:London, UK
  • Local time:11:03 PM

Posted 02 January 2010 - 07:42 PM

Ignore Prevx and run DDS please. There is no malicious activity in the program.


Also run this program

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image
m0le is a proud member of UNITE

#3 mjl1297

mjl1297
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  • Local time:05:03 PM

Posted 03 January 2010 - 04:01 PM

I will do that as soon as I get the chance. I have come to the conclusion though that the problem may have been due to a piece of hardware that I had recently introduced that the rest of my computer's component mix didn't care for because since I've removed it I haven't been having these issues.

#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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  • Local time:11:03 PM

Posted 03 January 2010 - 05:02 PM

Okay, let me know what you plan to do. :(
Posted Image
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#5 mjl1297

mjl1297
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Posted 04 January 2010 - 07:49 PM

Ok I have had a couple of blue screens today. The thing is the causal messages have never been consistent but the one that pops up the most often is PAGE FAULT IN NONPAGED AREA which makes me think one of my Corsair sticks may be faulty. Anyway here are the reports you've requested. Let me know if you need anything else and thanks in advance.

DDS REPORT


DDS (Ver_09-12-01.01) - NTFSx86
Run by Mark at 18:27:06.92 on Mon 01/04/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1229 [GMT -6:00]

AV: Prevx 3.0 *On-access scanning enabled* (Updated) {D486329C-1488-4CEB-9CC8-D662B732D901}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Ahead\InCD\InCD\InCD.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Prevx\prevx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Sandboxie\SandboxieRpcSs.exe
C:\Program Files\Sandboxie\SandboxieDcomLaunch.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Mark\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\adobe acrobat 7.0\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - No File
{8ff5e180-abde-46eb-b09e-d2aab95cabe3}
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [igndlm.exe] c:\program files\ign\download manager\DLM.exe /windowsstart /startifwork
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [eFax 4.4] "c:\program files\efax messenger 4.4\J2GDllCmd.exe" /R
uRun: [SandboxieControl] "c:\program files\sandboxie\SbieCtrl.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Adobe Version Cue CS2] "c:\program files\adobe\adobe version cue cs2\controlpanel\VersionCueCS2Tray.exe"
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\adobe acrobat 7.0\distillr\Acrotray.exe"
mRun: [LFAgent]
mRun: [InCD] c:\program files\ahead\incd\incd\InCD.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\mark\startm~1\programs\startup\efax44~1.lnk - c:\program files\efax messenger 4.4\J2GTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-100000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\amazon~1.lnk - c:\program files\amazon\amazon unbox video\ADVWindowsClientSystemTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logoca~1.lnk - c:\program files\gretagmacbeth\i1\eye-one match 3\calibrationloader\CalibrationLoader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\profil~1.lnk - c:\program files\gretagmacbeth\i1\eye-one match 3\ProfileReminder.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.2.1.87.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: {151CE506-2832-439F-B451-712791ADA335} = 4.2.2.2,4.2.2.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mark\applic~1\mozilla\firefox\profiles\ma4xcxxv.default\
FF - component: c:\documents and settings\mark\application data\mozilla\firefox\profiles\ma4xcxxv.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - plugin: c:\documents and settings\mark\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\mark\application data\mozilla\plugins\NPShipRush_FedEx.dll
FF - plugin: c:\program files\adobe\adobe acrobat 7.0\acrobat\browser\nppdf32.dll
FF - plugin: c:\program files\ign\download manager\npfpdlm.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\opera\program\plugins\nppdf32.dll
FF - plugin: c:\program files\opera\program\plugins\nppl3260.dll
FF - plugin: c:\program files\opera\program\plugins\nprpjplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 pxscan;pxscan;c:\windows\system32\drivers\pxscan.sys [2009-5-6 22024]
R0 pxsec;pxsec;c:\windows\system32\drivers\pxsec.sys [2009-5-6 27656]
R2 CSIScanner;CSIScanner;c:\program files\prevx\prevx.exe [2009-5-6 4368952]
R2 LF30FS;LF30FS;c:\program files\everstrike software\lock folder xp 3.6\LF30XP.sys [2004-11-19 101488]
R2 PDIHWCTL;PDIHWCTL;c:\windows\system32\drivers\pdihwctl.sys [2006-3-21 14416]
R3 SbieDrv;SbieDrv;c:\program files\sandboxie\SbieDrv.sys [2009-12-1 119296]
S3 eyeonedp;eye-one display;c:\windows\system32\drivers\EyeOneDp.sys [2003-2-17 44344]
S3 iatmunin;iatmunin;\??\c:\docume~1\mark\locals~1\temp\iatmunin.sys --> c:\docume~1\mark\locals~1\temp\iatmunin.sys [?]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys --> c:\windows\system32\drivers\npf.sys [?]

=============== Created Last 30 ================

2010-01-03 01:15:46 0 d-----w- c:\docume~1\mark\applic~1\DVD Flick
2010-01-03 01:15:31 40960 ----a-w- c:\windows\system32\ssubtmr6.dll
2010-01-03 01:15:31 36864 ----a-w- c:\windows\system32\trayicon_handler.ocx
2010-01-03 01:15:31 28672 ----a-w- c:\windows\system32\mousewheel.ocx
2010-01-03 01:15:30 0 d-----w- c:\program files\DVD Flick
2010-01-01 22:32:06 54156 ---ha-w- c:\windows\QTFont.qfn
2010-01-01 22:32:06 1409 ----a-w- c:\windows\QTFont.for
2009-12-25 09:27:26 0 d-----w- C:\CloneDVDTemp
2009-12-25 09:17:59 0 d-----w- c:\program files\Elaborate Bytes
2009-12-25 09:00:33 0 d-----w- c:\program files\SlySoft
2009-12-25 05:22:27 0 d-sh--w- c:\documents and settings\mark\IECompatCache
2009-12-21 17:40:06 0 d-----w- c:\program files\DVDInfoPro
2009-12-21 05:59:17 0 d-----w- c:\windows\system32\CatRoot_bak
2009-12-19 23:40:17 0 d-----w- c:\program files\DVDFab 6
2009-12-19 23:35:23 23040 -c--a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
2009-12-19 23:35:23 116224 -c--a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2009-12-19 23:35:22 27648 -c--a-w- c:\windows\system32\dllcache\xrxftplt.exe
2009-12-19 23:35:22 17408 -c--a-w- c:\windows\system32\dllcache\xrxscnui.dll
2009-12-19 23:35:21 4608 -c--a-w- c:\windows\system32\dllcache\xrxflnch.exe
2009-12-19 23:34:40 99865 -c--a-w- c:\windows\system32\dllcache\xlog.exe
2009-12-19 23:34:40 28288 -c--a-w- c:\windows\system32\dllcache\xjis.nls
2009-12-19 23:34:39 16970 -c--a-w- c:\windows\system32\dllcache\xem336n5.sys
2009-12-19 23:34:37 19455 -c--a-w- c:\windows\system32\dllcache\wvchntxx.sys
2009-12-19 23:34:31 12063 -c--a-w- c:\windows\system32\dllcache\wsiintxx.sys
2009-12-19 23:34:29 8192 -c--a-w- c:\windows\system32\dllcache\wshirda.dll
2009-12-19 23:34:07 154624 -c--a-w- c:\windows\system32\dllcache\wlluc48.sys
2009-12-19 23:34:06 34890 -c--a-w- c:\windows\system32\dllcache\wlandrv2.sys
2009-12-19 23:32:57 687999 -c--a-w- c:\windows\system32\dllcache\usrwdxjs.sys
2009-12-19 23:31:58 30464 -c--a-w- c:\windows\system32\dllcache\tbatm155.sys
2009-12-19 23:30:59 6912 -c--a-w- c:\windows\system32\dllcache\smbclass.sys
2009-12-19 23:29:59 79872 -c--a-w- c:\windows\system32\dllcache\rwia430.dll
2009-12-19 23:28:51 49024 -c--a-w- c:\windows\system32\dllcache\ql1280.sys
2009-12-19 23:27:55 41984 -c--a-w- c:\windows\system32\dllcache\ovui2rc.dll
2009-12-19 23:26:53 49024 -c--a-w- c:\windows\system32\dllcache\mstape.sys
2009-12-19 23:26:49 12416 -c--a-w- c:\windows\system32\dllcache\msriffwv.sys
2009-12-19 23:26:42 2944 -c--a-w- c:\windows\system32\dllcache\msmpu401.sys
2009-12-19 23:26:39 22016 -c--a-w- c:\windows\system32\dllcache\msircomm.sys
2009-12-19 23:26:33 6016 -c--a-w- c:\windows\system32\dllcache\msfsio.sys
2009-12-19 23:26:33 35200 -c--a-w- c:\windows\system32\dllcache\msgame.sys
2009-12-19 23:26:32 51328 -c--a-w- c:\windows\system32\dllcache\msdv.sys
2009-12-19 23:26:25 17280 -c--a-w- c:\windows\system32\dllcache\mraid35x.sys
2009-12-19 23:26:15 16128 -c--a-w- c:\windows\system32\dllcache\modemcsa.sys
2009-12-19 23:26:10 6528 -c--a-w- c:\windows\system32\dllcache\miniqic.sys
2009-12-19 23:26:05 320384 -c--a-w- c:\windows\system32\dllcache\mgaum.sys
2009-12-19 23:26:05 235648 -c--a-w- c:\windows\system32\dllcache\mgaud.dll
2009-12-19 23:24:32 8192 -c--a-w- c:\windows\system32\dllcache\kbdkor.dll
2009-12-19 23:24:31 8704 -c--a-w- c:\windows\system32\dllcache\kbdjpn.dll
2009-12-19 23:24:13 14848 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2009-12-19 23:22:38 372824 -c--a-w- c:\windows\system32\dllcache\iconf32.dll
2009-12-19 23:21:59 32768 -c--a-w- c:\windows\system32\dllcache\hpgtmcro.dll
2009-12-19 23:20:59 12362 -c--a-w- c:\windows\system32\dllcache\f3ab18xi.sys
2009-12-19 23:19:55 29696 -c--a-w- c:\windows\system32\dllcache\dm9pci5.sys
2009-12-19 23:18:56 39936 -c--a-w- c:\windows\system32\dllcache\cnxt1803.sys
2009-12-19 23:17:57 31529 -c--a-w- c:\windows\system32\dllcache\brzwlan.sys
2009-12-19 23:16:59 56960 -c--a-w- c:\windows\system32\dllcache\aic78xx.sys
2009-12-19 23:15:53 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll
2009-12-18 23:59:43 0 d-----r- C:\Sandbox
2009-12-18 23:35:52 1364 ----a-w- c:\windows\Sandboxie.ini
2009-12-18 23:35:28 0 d-----w- c:\program files\Sandboxie
2009-12-17 19:06:38 0 d-sh--w- C:\INCINERATE
2009-12-16 16:20:01 0 d-----w- c:\program files\Debugging Tools for Windows (x86)
2009-12-08 17:23:16 2560 ----a-w- c:\windows\_MSRSTRT.EXE
2009-12-07 16:56:02 0 d-----w- c:\program files\GoldWave
2009-12-06 15:46:23 42 ----a-w- c:\windows\system32\AK083E209605E394C.lie
2009-12-06 15:17:40 0 d-----w- c:\program files\common files\Innovative Solutions
2009-12-06 15:17:38 0 d-----w- c:\docume~1\alluse~1\applic~1\Innovative Solutions
2009-12-06 15:03:51 0 d-----w- c:\program files\VS Revo Group
2009-12-06 14:54:54 0 d-----w- c:\docume~1\mark\applic~1\URSoft
2009-12-06 14:54:46 0 d-----w- c:\program files\Your Uninstaller
2009-12-06 12:32:42 5504 -c--a-w- c:\windows\system32\dllcache\mstee.sys
2009-12-06 12:32:42 5504 ----a-w- c:\windows\system32\drivers\MSTEE.sys
2009-12-06 12:32:39 16384 -c--a-w- c:\windows\system32\dllcache\ipsink.ax
2009-12-06 12:32:39 16384 ----a-w- c:\windows\system32\ipsink.ax
2009-12-06 12:32:39 15360 -c--a-w- c:\windows\system32\dllcache\streamip.sys
2009-12-06 12:32:39 15360 ----a-w- c:\windows\system32\drivers\StreamIP.sys
2009-12-06 12:32:36 10880 -c--a-w- c:\windows\system32\dllcache\ndisip.sys
2009-12-06 12:32:36 10880 ----a-w- c:\windows\system32\drivers\NdisIP.sys
2009-12-06 12:32:33 19328 -c--a-w- c:\windows\system32\dllcache\wstcodec.sys
2009-12-06 12:32:33 19328 ----a-w- c:\windows\system32\drivers\WSTCODEC.SYS
2009-12-06 12:32:29 85376 -c--a-w- c:\windows\system32\dllcache\nabtsfec.sys
2009-12-06 12:32:29 85376 ----a-w- c:\windows\system32\drivers\NABTSFEC.sys

==================== Find3M ====================

2009-12-26 20:39:14 720896 ----a-w- c:\windows\iun6002.exe
2009-12-25 08:58:32 87608 ----a-w- c:\docume~1\mark\applic~1\inst.exe
2009-12-25 08:58:32 47360 ----a-w- c:\docume~1\mark\applic~1\pcouffin.sys
2009-12-19 23:40:22 47360 ----a-w- c:\windows\system32\drivers\pcouffin.sys
2009-12-19 02:55:21 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-07 02:42:09 156672 ----a-w- c:\windows\system32\rmc_fixasf.exe
2009-11-07 02:42:08 237568 ----a-w- c:\windows\system32\rmc_rtspdl.dll
2009-11-05 05:22:38 13184 ----a-w- c:\windows\system32\scncap.dll
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 06:00:55 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 06:00:55 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-13 10:53:29 266752 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:54:17 69632 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:54:17 112128 ----a-w- c:\windows\system32\rastls.dll

============= FINISH: 18:27:39.26 ===============


END DDS REPORT

The Attach and Root Repeal text files are appended to this post. I look forward to hearing from you soon.

Attached Files



#6 m0le

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Posted 04 January 2010 - 08:43 PM

There's evidence of malware in the system restore folder - the entry on the RootRepeal log.

It might be worth just running a couple of scanners to see if anything else comes to light.

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Then please run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Thanks :(
Posted Image
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#7 mjl1297

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Posted 04 January 2010 - 10:41 PM

Ran both programs. Hopefully everything is sorted now. The two logs are attached.

Attached Files



#8 m0le

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Posted 05 January 2010 - 07:19 AM

Run this online scan and let me know how the PC has been performing.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Posted Image
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#9 mjl1297

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Posted 05 January 2010 - 11:33 AM

Here is the report--

Attached Files



#10 m0le

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Posted 05 January 2010 - 06:43 PM

That's no problem. The Firefox profile is now clean and so is your machine.

You're clean. Good stuff! :(

Let's do some clearing up

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it mjl1297, happy surfing!

Cheers.

m0le
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#11 mjl1297

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Posted 05 January 2010 - 07:25 PM

All done! Thanks so much!!

After running the OTC the computer ran CHKDISK as it was booting up and did a bit of pre-OS load tidying up. I assume that is normal?

Thanks for the information in the bottom half of the post. I will be putting it to good use. I notice that in the list of available "anti-" resources out there that Prevx is not mentioned and neither is the ESET software whose online scanner app I used whilst we were doing this cleanup. Are they not good software suites to employ? ESET looked rather impressive based on what I was reading (cool box art too!)?

Just curious but what do you personally run on your own PC and what is your personal protocol for keeping it clean? I don't knowingly visit what I would consider suspect sites but the wife has become very active on Facebook of late and many of my PC issues date to just after her opening her account.

Look forward to hearing from you on the above and thanks once again for your help! :(

#12 m0le

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Posted 05 January 2010 - 07:55 PM

After running the OTC the computer ran CHKDISK as it was booting up and did a bit of pre-OS load tidying up. I assume that is normal?


It's not abnormal. Nothing to worry about.

I notice that in the list of available "anti-" resources out there that Prevx is not mentioned and neither is the ESET software whose online scanner app I used whilst we were doing this cleanup. Are they not good software suites to employ? ESET looked rather impressive based on what I was reading (cool box art too!)?


Prevx is not recommended amongst security advisors. ESET is a great online scanner but its NOD32 antivirus is not the best.

Just curious but what do you personally run on your own PC and what is your personal protocol for keeping it clean? I don't knowingly visit what I would consider suspect sites but the wife has become very active on Facebook of late and many of my PC issues date to just after her opening her account.


I personally use a free antivirus called Avast! I also have Superantispyware running and have MBAM on board to do a quick scan. I don't personally use a third party firewall though it is recommended. I, like yourself, don't frequent a lot of suspect sites such as P2P. Facebook is usually a good site but with its incredible popularity it has been attacked of late and the site didn't deal with this well at first. It is usually a safe site.

Thanks for your thanks. Hope this answers your questions. :(
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#13 mjl1297

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Posted 07 January 2010 - 05:43 PM

Hi I hope you see this as I have been having issues again today. A few blue screens but only one with a message and that one said MEMORY MANAGEMENT. I've restored to the restore point I created yesterday but things still don't seem right. I can't download the Avast setup file without it coming in corrupt so I'm not using that. I am still running Prevx along with Superantispyware and even though Malwarebytes and SAS are saying I have no infected files on my system Prevx keeps identifying registry control.ocx as malware. I can't find any information on this and I'm wondering if it is a false positive. Should I just uninstall Prevx?

Everything was fine for a while there but my wife has been on Facebook again and that seems to be when things start going downhill. Facebook itself may not be at fault but she clicks on a lot of external links in the posts on there and I'm thinking that is where the problems lie.

I would appreciate your assistance once again. Many thanks.

#14 m0le

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Posted 07 January 2010 - 06:16 PM

Hi,

There may be another intrusion. I wouldn't trust Prevx and would uninstall it.

Let's try a couple of scans that you haven't mentioned.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
When that's been carried out then go to ESET's online scanner as before and post the log. (Instructions are posted below for ease of use)

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If either of these flags anything then we'll move to rescan.
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#15 mjl1297

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Posted 08 January 2010 - 01:54 AM

I will do that as soon as I get home in the morning from work.

Is there any possibility that what I have is a failing hardware component like a memory chip? The reason I ask is that most the BSODs (not all) that had messages in the body of the text that appeared on the monitor were memory related e.g., mEMORY MANAGEMENT, PAGE FAULT IN A NONPAGED AREA).

This is the first time in all of the years I've been tinkering with computers that I have had an issue like this and I just thought I would ask about that.

I will post scan results later and uninstall Prevx in the morning.

One other thing, of the programs like AVAST and Superantispyware, do you recommend the free or professional versions? I don't mind paying if it is worth the bother.

Cheers until the next post!




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