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Firefox/IE causing computer to freeze


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4 replies to this topic

#1 infinity923

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Posted 19 December 2009 - 12:14 AM

Hello,

I had great success in getting my computer issues resolved when I posted to this site almost a year ago. I figured it was worth presenting my latest round of problems for diagnosis and analysis.

Within the last week, my laptop has developed a habit of completely freezing up when and only when I'm browsing the internet using Mozilla Firefox or Internet Explorer. Once my machine locks up, only a hard, manual shut down will bring it back to life. So far I've performed scans using McAfee Anti-Virus, Lavasoft Ad-Aware, and Malwarebytes' Anti Malware and they have all come back clean and virus free. I've also tried uninstalling and reinstalling Firefox but to no avail. I've received no specific error messages when the computer freezes. My operating system is Windows XP.

Perhaps related or not, my general computer performance has been poor since the computer has started it's freezing episodes. Programs seem to take forever to load and the number of computer processes and percentage of computer usage seem excessive.

Any help is greatly appreciated. Please let me know if I've been descriptive enough. I'm backing up all my files this evening preparing for the worst.

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#2 infinity923

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Posted 19 December 2009 - 12:18 AM

Exception!

My laptop just froze in the same manner it does with Firefox/IE, but my wireless card is not on and I have no browser window open. This is the first time it's locked up while not browsing the internet.

#3 infinity923

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Posted 22 December 2009 - 12:08 AM

My computer has gotten worse since the initial post. Once it locks up, I'm forced to manually shutdown using the power button.

Additional Symptoms:
1. Computer labors performing everyday tasks such as opening and closing programs
2. Computer has frozen trying to load/watch flash content on the web
3. Computer froze this evening simply trying to open a document in Adobe InDesign

Tasks I've performed:
1. Uninstalled all anti-virus software (McAfee, Ad-Aware, Malwarebytes)
2. Performed Windows Update and downloaded several.
3. Uninstalled Mozilla Firefox and haven't connected to the internet in a day.
4. Removed over 15GB of information from my hard drive thinking my lack of free disk space was causing a problem.
5. Defragmented my hard drive.

None of these steps have made any sort of improvement. Throughout this ordeal, I've received no error messages of any kind. I'm baffled at what I should do or investigate next. Any advice or recommended approaches to problem solving is greatly appreciated.

Thanks.

#4 infinity923

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Posted 02 January 2010 - 12:29 AM

A couple of weeks have passed and I'm no further along in getting my problems resolved. In fact, I'd say my problems have gotten more troublesome. These are the additional steps I've taken to try to resolve my computer's behavior:

1. Downloaded and ran full system scans and/or registry cleaners with the following programs:
- Super AntiSpyware
- TweakNow Reg Cleaner
- CC Cleaner
- Windows Live OneCare (Microsoft online scan)
- Malwarebytes
- McAfee
Any items that these scans found have been quarantined and deleted, but none seemed that serious. The online Windows Live OneCare found a severe threat of the trojan Java/Selace.M Virus, but I think I got that deleted as well. At the end of the day, all of these scans seem to work against each other and I don't know how serious any of the things they find are.
2. Ran Windows Update and downloaded some new updates.

Additional symptoms I've experienced since the first post:
1. Internet Explorer/Mozilla Firefox browser windows will not consistently open, although their processes appear. In the rare event they do open, they eventually lock the computer up after a few minutes of browsing.
2. Computer completely locks up performing system scan with Spybot Search and Destroy.
3. I've reinstalled McAfee and have received error messages from this program upon start-up.
4. Computer has started to freeze in Safe Mode performing system scans with the programs mentioned above.

I honestly don't know what more I can try. Although I'm trying to avoid it if at all possible, my last resort will be to reformat my computer. It appears that's where this is headed...

Any help, insight, additional tools to try and suggestions are encouraged and welcomed.

#5 Orange Blossom

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Posted 06 January 2010 - 01:16 AM

Hello,

Now that you have posted a log here:http://www.bleepingcomputer.com/forums/topic283725.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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