Posted 17 December 2009 - 11:10 PM
I've been working for a few days trying to fix my uncle's computer after my mom accidentally downloaded viruses onto it. Needless to say, she's banned from touch any computer in his house.
I've been using Ad-aware, Spybot, SAS, MBAM, CCleaner, McAfee Security Center, and Avast to remove as much as it can. Caught a handful of them until I suddenly got BSoD. Now any attempt to run an anti-spyware scan jumps to BSoD. I also can not start in safe mode since it also jumps to BSoD without even loading windows. And the internet browser redirect is still hijacking my links, in both Firefox and IE. My nuclear option is a full format and reinstall, so I'd like to avoid that at all costs. It is an old Dell Dimension DM061, Intel Pentium D 2.66 Ghz, 3.0 GB RAM, Physical Address Extension. It is running Windows XP Media Center Edition Version 2002 SP 3. What can I do?
Unfortunately, I don't know where I can post the photos of the BSoD. The BSoD that occurs when I scan says BAD_POOL_CALLER and STOP: 0x000000C2 (0x00000040, 0x004E0000, 0x80000000, 0x00000000. The BSoD that occurs when I try to boot in safe mode only says STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF789e508, 0xF789E204).