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Internet browser redirect and BSoD


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5 replies to this topic

#1 cloud0418

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Posted 17 December 2009 - 11:10 PM

I've been working for a few days trying to fix my uncle's computer after my mom accidentally downloaded viruses onto it. Needless to say, she's banned from touch any computer in his house.

I've been using Ad-aware, Spybot, SAS, MBAM, CCleaner, McAfee Security Center, and Avast to remove as much as it can. Caught a handful of them until I suddenly got BSoD. Now any attempt to run an anti-spyware scan jumps to BSoD. I also can not start in safe mode since it also jumps to BSoD without even loading windows. And the internet browser redirect is still hijacking my links, in both Firefox and IE. My nuclear option is a full format and reinstall, so I'd like to avoid that at all costs. It is an old Dell Dimension DM061, Intel Pentium D 2.66 Ghz, 3.0 GB RAM, Physical Address Extension. It is running Windows XP Media Center Edition Version 2002 SP 3. What can I do?

Unfortunately, I don't know where I can post the photos of the BSoD. The BSoD that occurs when I scan says BAD_POOL_CALLER and STOP: 0x000000C2 (0x00000040, 0x004E0000, 0x80000000, 0x00000000. The BSoD that occurs when I try to boot in safe mode only says STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF789e508, 0xF789E204).

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#2 swagger

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Posted 01 January 2010 - 12:38 PM

Hello cloud0418 and welcome to Bleeping Computer! :thumbsup:

Do you still need help? If so, please respond back as soon as you can so I can begin assisting you. Happy New Year!!!

Regards,
swagger

#3 cloud0418

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Posted 05 January 2010 - 08:22 PM

Yes, I still need help. Thank you for replying.

#4 swagger

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Posted 05 January 2010 - 10:12 PM

Hello cloud018,

I'm surprised to see a reply as it's been almost 3 weeks now but I can surely help you out. Can you post the latest logs of MBAM, SAS, Spybot, and Avast please? Also, I hope you are only running one real-time antivirus program right now as running two at the same time can cause conflicts.

In addition, please read and follow the instructions below and post the resulting logs as well.

::GMER::

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

::ESET Online Scanner::

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following log(s):
  • MBAM
  • SAS
  • Spybot
  • GMER
  • ESET
Regards,
swagger

#5 cloud0418

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Posted 07 January 2010 - 02:24 AM

Going out of town for about 10 days so I won't be able to respond back for some time. I'll do this as soon as I come back.

#6 swagger

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Posted 07 January 2010 - 06:45 AM

Hello cloud0418,

No problem. Have a safe trip and I'll be here when you get back. :thumbsup:

Regards,
swagger




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