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A Sluggish Reusage


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#1 sportzdude1213

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Posted 17 December 2009 - 09:46 PM

I have had this computer, a Compaq Presario V600 Notebook, in minimal usage for the past 2 months; all I've used it for was the occasional iTunes update. I did notice that the computer was slow the few times I've booted it up, but I didn't think much of it because most of the time it was installing a new Windows update. I ran a Norton scan and I'm running one now and it showed two Trojans. I don't know how they got there since my computer hadn't had internet use for MUCH longer than two months-- but that isn't the point; they are there. The Norton said it deleted them but I don't believe it so I'm currently running another and will update whoever helps me when the scan is complete. The issue here is that the computer is INCREDIBLY slow: games are skippy, firefox is choppy, heck, I've had several skips just writing this report. I appreciate any help that anyone out there could give me, your time means something to me, whether its useful or not.

OS: Windows Vista Basic 32-Bit (SP2: just updated)
RAM: 1500MB
Processor: Intel Celeron 430 @ 1.73GHz 1.73GHz

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#2 Computer Pro

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Posted 17 December 2009 - 09:48 PM

Hello and welcome to Bleeping Computer.

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Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 sportzdude1213

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Posted 18 December 2009 - 02:56 PM

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

12/18/2009 2:54:01 PM
mbam-log-2009-12-18 (14-53-52).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 232728
Time elapsed: 1 hour(s), 44 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Bind (Malware.Trace) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:

#4 Computer Pro

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Posted 18 December 2009 - 06:48 PM

Please make sure that you had Malwarebytes remove those items.

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#5 sportzdude1213

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Posted 21 December 2009 - 02:16 PM

Two logs--- accidentally stopped the first one:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/20/2009 at 10:24 PM

Application Version : 4.32.1000

Core Rules Database Version : 4396
Trace Rules Database Version: 2232

Scan type : Complete Scan
Total Scan Time : 01:01:18

Memory items scanned : 666
Memory threats detected : 0
Registry items scanned : 5407
Registry threats detected : 5
File items scanned : 9810
File threats detected : 0

Browser Hijacker.Deskbar
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version



Second:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/21/2009 at 02:00 PM

Application Version : 4.32.1000

Core Rules Database Version : 4396
Trace Rules Database Version: 2232

Scan type : Complete Scan
Total Scan Time : 15:34:58

Memory items scanned : 664
Memory threats detected : 0
Registry items scanned : 5407
Registry threats detected : 0
File items scanned : 297952
File threats detected : 21

Adware.Tracking Cookie
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@ad2.doublepimp[1].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@ad3.clickhype[2].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@ads.adap[2].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@collective-media[1].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@media6degrees[2].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@www.googleadservices[1].txt
C:\Documents and Settings\Trevor\AppData\Roaming\Microsoft\Windows\Cookies\Low\trevor@www.usenext[2].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@ad2.doublepimp[1].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@ad3.clickhype[2].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@ads.adap[2].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@collective-media[1].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@media6degrees[2].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@www.googleadservices[1].txt
C:\Documents and Settings\Trevor\Application Data\Microsoft\Windows\Cookies\Low\trevor@www.usenext[2].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@ad2.doublepimp[1].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@ad3.clickhype[2].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@ads.adap[2].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@collective-media[1].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@media6degrees[2].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@www.googleadservices[1].txt
C:\Documents and Settings\Trevor\Cookies\Low\trevor@www.usenext[2].txt

#6 Computer Pro

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Posted 21 December 2009 - 03:02 PM

Are you still having the problem?
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#7 sportzdude1213

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Posted 21 December 2009 - 04:34 PM

Yeah its still pretty laggy, my CPU usage is pretty normal but my FPS when I open any fullscreen program is horrible.. Also Firefox is slower than the previous norm.

#8 Computer Pro

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Posted 21 December 2009 - 05:32 PM

Please try things in this article and see if things are better:

http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/
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#9 sportzdude1213

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Posted 22 December 2009 - 10:50 AM

None of this really worked, could it be something with my hardware?

#10 Computer Pro

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Posted 22 December 2009 - 11:22 AM

How old is the machine?
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#11 sportzdude1213

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Posted 22 December 2009 - 11:32 AM

This laptop I believe is 2 years old but I was using it smoothly about 2 months ago as I said but I haven't used it since and now it's sluggish.

#12 Computer Pro

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Posted 22 December 2009 - 09:46 PM

It maybe hardware or software related. So let's finish up the malware part, and then I'll give you instructions on posting in another forum.

It's now cleanup time.

I see that you are running Internet Explorer 7. The latest version is 8. The latest version is faster and more secure.

You can get it from here:

http://www.microsoft.com/windows/internet-...wide-sites.aspx.

Please make sure that you enable the SmartScreen filter. I also recommend to make IE the default browser and use it because it is safer than Firefox.

Let me know once you have done this.
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#13 sportzdude1213

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Posted 22 December 2009 - 11:07 PM

Alright, done.

#14 Computer Pro

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Posted 22 December 2009 - 11:09 PM

Now:

Create a new Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "Ok"
Disk Cleanup will scan your files for several minutes, then open.
Click the "More Options" Tab.
Click the "Clean up" button under System Restore.
Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
Click Yes, then click Ok.
Click Yes again when prompted with "Are you sure you want to perform these actions?"
Disk Cleanup will remove the files and close automatically.
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#15 sportzdude1213

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Posted 23 December 2009 - 12:00 AM

Finished.




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