I have a Dell Dimension 3000 running Windows XP I purchased in 2005(?). I used to get to the screen that told me it was "Worm.Win32.Netsky". Now when I turn it on, it boots to the Internet Security 2010 screen just like I read in previous posts. But I cannot do the install of "RKRILL" or anything else. The task manager is shut off as well. I can only hit the F2 and F12 keys at start up. I called Dell support like I did before for my HP. I wanted them to send the operating system install CDs. Hp sent me them to uninstall and the reinstall. Worked great. Dell did not send those. I received a couple driver CDs and a Windows Xp service pack 2 Cd and a tool system software Cd and a Resource Cd. I cannot do anything with these. I have very limited computer knowledge, so if someone does reply with help, please talk so I can follow without making you irritated with my Q's. Please help!
I AM SORRY TO SAY THAT I PAID DELL SUPPORT TO WIPE MY OPERATING SYSTEM AND RELOAD WINDOWS. I LOVE ALL THE INFORMATION ON THIS SITE AND WILL CONTINUE TO LEARN FROM YOU ALL. BUT AS OF NOW, YOU CAN REMOVE MY REQUEST SO YOU CAN HELP OTHERS MORE QUICKLY. THANK YOU.
Edited by djallen, 18 December 2009 - 07:10 AM.