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"windows security alert.....Windows reports that computer is infected. Antivirus software helps to protect..."


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#1 Roseannjohn

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Posted 17 December 2009 - 05:08 PM

All of a sudden today:

"Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan your computer. Your system might be at risk now."

Other windows popping up:
SPYWARE ALERT!
Antivirus software alert
"Application cannot be executed. The file wscntfy.exe is infected. Do you want to activate your antivirus software now?"

Can't run McAfee, or Malware, internet won't work.....but internet sites are popping up....not good ones!

I ran Malware in safe mode. it had picked up two infections. they were removed. but still the exact same thing is happenning. and now i am getting all the pop screens plus a red-x-shield in the bottom popping up a lot too

PLEASE HELP!!!!

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#2 cookmiester

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Posted 17 December 2009 - 05:29 PM

Hello.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run. Then post your MBAM log. Try this in safe mode, and connect to the internet like a speeding bullet, turn the internet on before the computer is turned on.

Edited by cookmiester, 17 December 2009 - 05:31 PM.


#3 Roseannjohn

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Posted 17 December 2009 - 06:31 PM

can i try downloading malware in safe mode?

#4 Roseannjohn

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Posted 17 December 2009 - 06:47 PM

still can't get malware to work when changing the name and can not download from a website

going to run it in safe mode

#5 Roseannjohn

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Posted 17 December 2009 - 08:52 PM

because i cannot access the internet on my computer now, i will write the short version of the malware bytes log

malwarebytes' anti-malware 1.40
Database version: 2727
Windows .1.2600 Service Pack 3 (Safe Mode)

mbam-log-2009-12-17 (19-44-39).txt

Scan type: Full scan (c:\|d:\|)
objects scanned: 351371

registry keys infrected: 1
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted


It says that everything else was not infected

#6 cookmiester

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Posted 18 December 2009 - 11:09 AM

Hey, sorry about such a late reply. Do you have a friend with a pc and internet connection? If so, then download malwarebytes on his/her pc, and then rename to zztoy.exe. That will hopefully allow it to run. But if that don't work. Then your may need Dr.Web or rkill. Or if you want you can reformat your hard drive. Good luck.

#7 Roseannjohn

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Posted 19 December 2009 - 12:08 AM

i have my husband's computer, so i will try to do that

#8 cookmiester

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Posted 20 December 2009 - 06:00 AM

Ok, i'll be waiting for further updates.

#9 Roseannjohn

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Posted 21 December 2009 - 11:42 AM

sorry for taking so long....i was able to download mbam onto my husband's computer and transfer it to mine....

just logged into my acct on my computer normally and nothing has popped up yet....maybe i was able to get rid of the spyware when i ran mbam in safe mode before. i m running the lastest version now and nothing is probhibiting it as of yet. will post the log when it is done scanning.

only problem was after i downloaded the lastest free version on my computer, i clicked on update. it couldn't update.

#10 Roseannjohn

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Posted 21 December 2009 - 06:47 PM

This is the MBAM log. Everything seems to be fine but my internet explorer is still not coming up.

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/21/2009 5:36:32 PM
mbam-log-2009-12-21 (17-36-32).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 360081
Time elapsed: 3 hour(s), 33 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wslnwsvy (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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