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ARGH! Infection... can't seem to get rid of it


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#1 fibonaccisquared

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Posted 17 December 2009 - 04:17 PM

Hello!
You all were very helpful the last time I had a trojan on my own personal computer so I'm now back for advice. One of the computer's at the studio I work at is now infected with something...
I have no idea how its working but:
I've attempted to install Malware Bytes... it goes through the installation and update giving error 732 but still scans... Once I click scan it goes about 15 seconds or so and then crashes
I read another post where someone had a similar problem and they recommended RKill... I ran this but after the dos window comes up and says wait patiently, the screen goes blank (just a background image) and then the start bar and desktop icons reappear with no indication that anything has been removed or stopped as well as no change in the scan/run of MBAM
I then read I should try RootRepeal however I get a "PE image error" but still allows me to scan but the same thing happens about 15-20 seconds into the scan, crash.

Really starting to get frustrating!
Any suggestions on a method to fix the problem? I'm running the internet on my own laptop because the infected computer will not access any websites even though it appears connected.
Thanks!

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#2 fibonaccisquared

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Posted 22 December 2009 - 12:38 AM

needed to try and bump my request... Still not having any luck with the computer at work and would love any advice/assistance available :thumbsup:

#3 Computer Pro

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Posted 22 December 2009 - 10:20 PM

Hello and welcome to Bleeping Computer. My name is Computer Pro and I will be helping you with your issues.

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Please run Rkill and then run this:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro




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