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Secondary drive (CD drive) not found


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#1 elegantscorpio

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Posted 17 December 2009 - 02:48 PM

Hi,

I have this problem for a long time but haven't been able to find a solution. My cd drive is not being recognized and is not running. Whenever I start my computer, I get this message "Secondary drive not found, Press F1 to continue" on my dell dimension 3000 laptop. If I hit F1, everything loads normally but the cd drive is nowhere to be found. I can't find it under device manager too.

I have opened up the desktop to check the connections and everything looks fine. By the way I have Windows XP service pack 3. I haven't done any changes to my desktop before the CD drive stopped working suddenly.

Can anyone please help.

Thanks

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#2 hamluis

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Posted 17 December 2009 - 03:10 PM

Is the drive properly recognized in the BIOS?

Are there any Event Viewer errors noted which relate to this drive?

Louis

#3 elegantscorpio

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Posted 17 December 2009 - 03:47 PM

Hi Louis,

No, the drive is not recognized in BIOS. But how do i look at the Event Viewer errors?

Thanks

#4 hamluis

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Posted 17 December 2009 - 03:53 PM

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

The drive not being reflected in the BIOS is not a good sign.

Louis

#5 elegantscorpio

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Posted 17 December 2009 - 05:35 PM

I could not find any Event Viewer errors related to this drive.

#6 hamluis

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Posted 17 December 2009 - 07:55 PM

Since it's a laptop, not much else I can suggest...others may have some ideas.

Louis

#7 elegantscorpio

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Posted 17 December 2009 - 08:01 PM

I apologize for the confusion..It's not a laptop, it's a desktop..sorry for the typo

#8 ReviverSoft

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Posted 17 December 2009 - 08:11 PM

The Dell Dimension 3000 is a desktop. :thumbsup:

And I suggest you try connecting the drive to another PC.
If it works, check the cables in your existing PC.
Last resort would be to update the firmware.

On the other hand, if it refuses to work on the other PC, it's time to change the drive.
ReviverSoft - Happy to help!

#9 elegantscorpio

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Posted 17 December 2009 - 08:37 PM

Will there be a problem in updating the firmware before trying the drive on a different pc? I am only asking this because if updating the firmware works on my current pc then I don't have to open up 2 pc's.

Thanks

#10 hamluis

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Posted 17 December 2009 - 09:30 PM

Turn the system off...disconnect both cables to the drive...reconnect them, ensuring that they fit securely.

Boot the system, enter the BIOS...see if the drive is properly reflected on the main screen.

Louis

#11 elegantscorpio

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Posted 17 December 2009 - 10:32 PM

I have done this before and it's not reflected in the BIOS.

#12 hamluis

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Posted 18 December 2009 - 11:59 AM

Optical drives for desktops are...cheap and plentiful.

Non-recognition in the BIOS is the Kiss Of Death in my world, assuming that it's properly connected.

Louis




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