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HiJackthis help plz


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2 replies to this topic

#1 elvy

elvy

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Posted 17 December 2009 - 12:05 AM

I am trying to fix a friend's computer. He is using Vista and I am only familur with XP. All I know that is wrong with the comp is that it takes forever to load. I think I just have to remove some programs and stop some services. I just not sure which ones I need to remove. I do have a list of programs. If anyone can tell me anything I can remove. HiJackThis Log listed in 2nd post. Please help soon as you can. Thanks in advanced.

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe Flash Player 9 ActiveX
Adobe Reader 8.1.2
Apple Mobile Device Support
Apple Software Update
ASL_HS_Installer32
Bonjour
Conexant HD Audio
DivX
HiJackThis
HP Active Support Library
HP Connections (remove only)
HP Customer Experience Enhancements
HP Customer Participation Program 11.0
HP Deskjet D2500 Printer Driver Software 11.0 Rel .3
HP Easy Setup - Core
HP Easy Setup - Frontend
HP Help and Support
HP Imaging Device Functions 11.0
HP Pavilion Webcam Driver for Vista v061.001.00005
HP Photosmart Essential 3.0
HP Quick Launch Buttons 6.10 B9
HP QuickPlay 3.0
HP Smart Web Printing
HP Solution Center 11.0
HP Total Care Advisor
HP Update
HP User Guide 0048
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Intel® Graphics Media Accelerator Driver
iTunes
Java™ SE Runtime Environment 6
LimeWire 4.16.7
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mobile Broadband Drivers
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
My HP Games
QuickTime
Rhapsody
Rhapsody Player Engine
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Visio 2007 (KB947590)
Shop for HP Supplies
Soft Data Fax Modem with SmartCP
Sonic Activation Module
Spy Sweeper
Synaptics Pointing Device Driver
Trend Micro AntiVirus
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VZAccess Manager
Yahoo! Toolbar for Internet Explorer

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:22 AM, on 12/17/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:Windowssystem32taskeng.exe
C:WindowsExplorer.EXE
C:Program FilesSynapticsSynTPSynTPEnh.exe
C:Program FilesHPQuickPlayQPService.exe
C:Program FilesHewlett-PackardHP Quick Launch ButtonsQLBCTRL.exe
C:Program FilesHewlett-PackardHP Wireless AssistantWiFiMsg.exe
C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe
C:Program FilesJavajre1.6.0binjusched.exe
C:WindowsSystem32igfxtray.exe
C:WindowsSystem32hkcmd.exe
C:WindowsSystem32igfxpers.exe
C:Program FilesiTunesiTunesHelper.exe
C:Program FilesHPDigital ImagingbinHpqSRmon.exe
C:Program FilesWindows Sidebarsidebar.exe
C:Windowsehomeehtray.exe
C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE
C:Windowssystem32wbemunsecapp.exe
C:Windowsehomeehmsas.exe
C:PROGRA~1HEWLET~1SharedHPQTOA~1.EXE
C:Windowssystem32Dwm.exe
C:Program FilesInternet ExplorerIEUser.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesHPDigital ImagingSmart Web Printinghpswp_clipbook.exe
C:Windowssystem32MacromedFlashFlashUtil10d.exe
C:Usersalex.626DesktopHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.yahoo.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:Program FilesYahoo!CompanionInstallscpnyt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0binssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:Program FilesHPDigital ImagingSmart Web Printinghpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpnyt.dll
O4 - HKLM..Run: [Windows Defender] "C:Program FilesWindows DefenderMSASCui.exe" -hide
O4 - HKLM..Run: [SynTPEnh] "C:Program FilesSynapticsSynTPSynTPEnh.exe"
O4 - HKLM..Run: [QPService] "C:Program FilesHPQuickPlayQPService.exe"
O4 - HKLM..Run: [QlbCtrl] "C:Program FilesHewlett-PackardHP Quick Launch ButtonsQlbCtrl.exe" /Start
O4 - HKLM..Run: [HP Health Check Scheduler] c:Program FilesHewlett-PackardHP Health CheckHPHC_Scheduler.exe
O4 - HKLM..Run: [WAWifiMessage] "C:Program FilesHewlett-PackardHP Wireless AssistantWiFiMsg.exe"
O4 - HKLM..Run: [hpWirelessAssistant] "C:Program FilesHewlett-PackardHP Wireless AssistantHPWAMain.exe"
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre1.6.0binjusched.exe"
O4 - HKLM..Run: [Trend Micro AntiVirus 2007] "C:Program FilesTrend MicroAntiVirus 2007tavui.exe" -1 --delay 200
O4 - HKLM..Run: [IgfxTray] C:Windowssystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:Windowssystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:Windowssystem32igfxpers.exe
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKLM..Run: [hpqSRMon] C:Program FilesHPDigital ImagingbinhpqSRMon.exe
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe"
O4 - HKLM..RunOnce: [Launcher] %WINDIR%SMINSTlauncher.exe
O4 - HKCU..Run: [Sidebar] "C:Program FilesWindows Sidebarsidebar.exe" /autoRun
O4 - HKCU..Run: [HPAdvisor] "C:Program FilesHewlett-PackardHP AdvisorHPAdvisor.exe"
O4 - HKCU..Run: [ISUSPM Startup] C:PROGRA~1COMMON~1INSTAL~1UPDATE~1isuspm.exe -startup
O4 - HKCU..Run: [ehTray.exe] C:WindowsehomeehTray.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:Program FilesMicrosoft OfficeOffice12ONENOTEM.EXE
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Startup: VZAccess Manager.lnk = C:Program FilesVerizon WirelessVZAccess ManagerVZAccess Manager.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program FilesHPDigital Imagingbinhpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~3Office12EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0binssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~3Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~3Office12REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:Program FilesHPDigital ImagingSmart Web Printinghpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32tmlsp.dll
O13 - Gopher Prefix:
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardHP Quick Launch ButtonsAddFiltr.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:Program FilesHPQuickPlayKernelTVCLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:Program FilesHPQuickPlayKernelTVCLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:Program FilesCommon FilesSymantec SharedccSvcHst.exe (file missing)
O23 - Service: HP Health Check Service - Hewlett-Packard - c:Program FilesHewlett-PackardHP Health Checkhphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:Program FilesHewlett-PackardSharedhpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesRoxioRoxio MyDVD Basic v9InstallShieldDriver1050Intel 32IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:Program FilesCommon FilesRoxio Shared9.0SharedCOMRoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:Program FilesCommon FilesSureThing Sharedstllssvr.exe
O23 - Service: Trend Micro AntiVirus Protection Service (tavsvc) - Trend Micro Inc. - C:Program FilesTrend MicroAntiVirus 2007tavsvc.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:Program FilesTrend MicroAntiVirus 2007Componentstmproxy.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:Windowssystem32DRIVERSxaudio.exe

--
End of file - 8823 bytes

Merged posts. ~ OB

Edited by Orange Blossom, 17 December 2009 - 08:49 PM.


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#2 pwgib

pwgib

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Posted 29 December 2009 - 10:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 chamber

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Posted 04 January 2010 - 11:53 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

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