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Maleware Help Do Not Move


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2 replies to this topic

#1 feralittye

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Posted 16 December 2009 - 02:08 PM

DO NOT MOVE TOPIC


Hi,
I have been over in the forum "Am I infected?" and we have tried to get my Windows Millenium systemed laptop to run SAS in safe mode, SAS Safe Scan, ESET, Win32diag.exe, DDS, RSIT, and Runscannerzip.exe.

http://www.bleepingcomputer.com/forums/ind...p;#entry1513255

None of them have been successful. Generally they download but will not run because of various "errors" such as "a device attached to the system is not functioning" or I need to "update", although I think I am updated.

My thread describes the processes I went through and the error messages. Thank you for making a link there.

Interestingly, I was able to download and run Avast! Antivirus today. It detected three infected files. One, called Win32:Malware.gen was in the Restore archives and was not contained or deleted.
JS:Obfuscated.T [Trj] and JS:FakeAV-B1[Trj] were contained in "the chest." Avast! says they are Trojan Horses. They were found in the temporary internet files.
Previously (weeks ago) Clamwin detected Trojan.Swizzor.gen in a logitech file. I deleted the file and then the "Swizzor" was found in the Restore file where permission was denied.

I was directed here by boopme and appreciate any suggestions.

Thanks,
Cheryl

Edited by feralittye, 17 December 2009 - 12:20 PM.


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#2 Blade

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Posted 28 December 2009 - 11:54 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
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  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
Information on A/V control HERE

If OTL fails to run, please let me know.

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#3 SpySentinel

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Posted 07 January 2010 - 01:23 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me or another staff member.

Everyone else please start a new topic.
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