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#1 Razzi

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Posted 16 December 2009 - 11:17 AM

I'm using Windows Vista w/ FireFox and every time I Google search something and click on a result it opens some random ad page. Occasionally some sort of News web page will randomly open as well in a new tab. I've run everything I could think of, TFC, Malwarebytes, Hijack, etc.. and still am having this issues.

I've seen several other topics on this and have tried using them before posting on my own and haven't been able to rid it myself yet.

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#2 boopme

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Posted 16 December 2009 - 12:14 PM

hello did malwarebytes find and remove items?
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Now run SAS:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by boopme, 16 December 2009 - 12:15 PM.

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#3 Razzi

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Posted 16 December 2009 - 12:32 PM

Here's the log, downloading SAS now.

Malwarebytes' Anti-Malware 1.42
Database version: 3332
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

12/15/2009 10:14:22 AM
mbam-log-2009-12-15 (10-14-20).txt

Scan type: Full Scan (C:\|D:\|H:\|I:\|)
Objects scanned: 635890
Time elapsed: 9 hour(s), 3 minute(s), 26 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 2
Registry Keys Infected: 2
Registry Values Infected: 14
Registry Data Items Infected: 7
Folders Infected: 0
Files Infected: 19

Memory Processes Infected:
C:\Windows\System32\FastNetSrv.exe (Backdoor.Bot) -> No action taken.

Memory Modules Infected:
C:\Windows\System32\notepad.dll (Trojan.Agent) -> No action taken.
c:\Windows\System32\Iasv32.dll (Trojan.Agent) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\fastnetsrv (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ias (Trojan.Agent) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\notepad (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\notepad (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\buildw (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\firstinstallflag (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\guid (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\i (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\uid (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\ulrn (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\update (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\updatenew (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mbt (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\udfa (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mfa (Backdoor.Bot) -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\FastNetSrv.exe (Backdoor.Bot) -> No action taken.
C:\Windows\System32\notepad.dll (Trojan.Agent) -> No action taken.
C:\Users\Brian\ntload.dll (Trojan.Agent) -> No action taken.
C:\Users\Brian\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\scandisk.dll (Trojan.Agent) -> No action taken.
C:\Windows\System32\ndisdrv.sys (Rootkit.Agent) -> No action taken.
C:\Windows\System32\winsts.sys (Rootkit.Agent) -> No action taken.
C:\Windows\System32\config\systemprofile\ntload.dll (Trojan.Agent) -> No action taken.
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\scandisk.dll (Trojan.Agent) -> No action taken.
C:\Windows\Temp\ntload.dll (Trojan.Agent) -> No action taken.
C:\Windows\Temp\smvp.tmp\svchost.exe (Trojan.Dropper) -> No action taken.
C:\Users\Brian\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> No action taken.
C:\Windows\System32\certstore.dat (Trojan.Agent) -> No action taken.
C:\Windows\System32\critical_warning.html (Trojan.FakeAlert) -> No action taken.
C:\Windows\System32\FInstall.sys (Backdoor.Bot) -> No action taken.
C:\Windows\System32\Iasv32.dll (Trojan.Agent) -> No action taken.
C:\Windows\Temp\nsrbgxod.bak (Trojan.Agent) -> No action taken.
C:\Users\Brian\AppData\Local\Temp\nsrbgxod.bak (Trojan.Agent) -> No action taken.
C:\Windows\System32\AVR10.exe (Trojan.FakeAlert) -> No action taken.
C:\Windows\System32\winhelper86.dll (Trojan.FakeAlert) -> No action taken.

#4 boopme

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Posted 16 December 2009 - 12:51 PM

Just making sure you rebooted as needed after that scan..
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Razzi

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Posted 16 December 2009 - 01:25 PM

Hrm.. What I figured. I suppose I will reformat. I keep my music and photos on external eSATA hard drives. Do you think they will be infected also? None of the scans have mentioned anything on those drives yet.

#6 boopme

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Posted 16 December 2009 - 01:32 PM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


Reinstall Windows Vista
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Razzi

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Posted 16 December 2009 - 05:10 PM

Finished reformatting. Thanks for your help! Greatly appreciated.

#8 boopme

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Posted 16 December 2009 - 05:12 PM

You're most welcome,as new malware is getting stronger and harder to remove, please take a moment to read quietman7's excellent prevention tips in post 3 here
Click >>>> Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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