Hello and welcome to Bleeping Computer.
Please take the time, to browse the New User Orientation
forum, to help familiarize yourself with how the board works.
Also, don't forget to check out the Tutorials
There's a lot of very useful information, in there.
I'm sure our members will be able to lend a hand
why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook