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Problems with win32 services, atapi.sys, svchost.exe


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#1 musicnazi

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Posted 16 December 2009 - 01:48 AM

I'm sorry if this topic has been posted, I've searched and searched and cannot find a solution to this problem. It's making my physically sick to my stomach trying to fix the problem.

I have done scan after scan, I think after an 8 hour scan last night I finally got all the *sysguard files out of my registry, but now have this "generic host process for win32 services has encountered a problem and needs to close" errors. Also Firefox keeps telling me it can't load pages from time to time - whatever the problem is, it seems to be making my internet connection turn off and on or something like that. I can't access windows firewall to turn it off or on, I thought I'd check the firewall and see if I can add firefox to make it allow all the connections; not sure if that is the problem or not, but I can't even access the windows firewall (see error message below).

Below are the ones that have just popped up since I turned the computer back on at 8 or so this evening, along with the windows firewall error:

=========

[error signature]

szAppName : svchost.exe szAppVer : 5.1.2600.5512 szModName : unknown
szModVer : 0.0.0.0 offset : 13145e57

C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER2a12.dir00\svchost.exe.mdmp
C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER2a12.dir00\appcompat.txt

==========
szAppName : svchost.exe szAppVer : 5.1.2600.5512 szModName : svchost.exe
szModVer : 5.1.2600.5512 offset : 00005e57

C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER1ec2.dir00\svchost.exe.mdmp
C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER1ec2.dir00\appcompat.txt

==========

szAppName : svchost.exe szAppVer : 5.1.2600.5512 szModName : unknown
szModVer : 0.0.0.0 offset : 13145e57

C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER9d09.dir00\svchost.exe.mdmp
C:\DOCUME~1\TAMIMO~1\LOCALS~1\Temp\WER9d09.dir00\appcompat.txt

============

and now here's another problem (maybe related to the svchost problem?)

Windows firewall settings cannot be displayed because the associated service is not running. do you want to start the windows firewall/internet connection sharing (ics) service? [yes] [no]


============


So, I'm not sure what to do here. I'm at my wit's end and need to figure out how to solve this problem. If you are willing to help me (please!!!), I can give you more info about the beginning of the virus/malware problem, and I can even give you the log files to read and see if you can make anything of it. I've run AVG scans, MBAM, HijackThis, Spybot, SuperAntiSpyware, among others. I am happy to give all of that info if you want it; I just didn't want to post it all for no reason if no one is able to help with this.

OH, also. AVG had popped up with errors in the atapi.sys file, but it's "whitelisted", of course because the system has to use the file. I need to find a way to replace that file...the driver is unsigned in the device manager, and I think it's infected somehow as well, although any scans that try to scan the file itself come up with nothing. ???


Also, I don't know if I've posted in the correct place or not; please feel free to guide me in how and where to post my questions.

I appreciate help if you can give it to me. I think my head is going to blow up soon and I'd rather avoid that if at all possible.

Thanks in advance...

tm

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#2 Budapest

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Posted 16 December 2009 - 07:58 PM

Run a Malwarebytes scan and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 musicnazi

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Posted 17 December 2009 - 01:42 AM

OK, I will do that. I have had to unhook that computer temporarily but I will hook it back up and send the log just as soon as I can. Probably tomorrow afternoon. Thank you for your reply, and I will get the scan finished very soon and post the log. Thanks again.

tm

#4 musicnazi

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Posted 17 December 2009 - 01:02 PM

Here is the log from the MBAM scan this morning.

As the program scanned, AVG is coming up with warnings for more of the *sysguard trojan files infecting the system. At one point, they were all gone, as far as I know. Apparently they're being recreated again. For time time being I just clicked the "close" button on AVG. I wonder if I should have disabled the resident shield in order to do this scan? I'm sure you'll let me know if I need to do anything different.

================================================

Malwarebytes' Anti-Malware 1.42
Database version: 3362
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

12/17/2009 9:44:04 AM
mbam-log-2009-12-17 (09-44-04).txt

Scan type: Quick Scan
Objects scanned: 133779
Time elapsed: 13 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 6
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\khpkyciu (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\khpkyciu (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\regedit32 (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\xtqphpsx (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mwdybeic (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\psxkogty (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\NetworkService\Local Settings\Application Data\hvxlej\epvjsysguard.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\BNB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\BNC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\oashdihasidhasuidhiasdhiashdiuasdhasd (Malware.Trace) -> Quarantined and deleted successfully.

#5 Budapest

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Posted 17 December 2009 - 04:27 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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