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Internet Security 2010 - need more help


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#1 GMerrill78

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Posted 15 December 2009 - 05:11 PM

My computer has somehow gotten Internet Security 2010. I have tried to follow the removal guide but I am running into issues. I have not been able to get MBAM to run. I have tried uninstalling/reinstalling, i have run rkill.com numerous times and still cannot run mbam. At this point I don't know what to do.

Thanks,

Gary

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#2 GMerrill78

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Posted 15 December 2009 - 05:34 PM

More Info:

I cannot start up in safe mode, it reboots when i try to start safe mode.

I have run Spybot, the only scan that will work, and it finds some things and attempts to remove them. Cannot remove all of them and asks to run at next restart. Let that run and it finds more things and removes those.

#3 GMerrill78

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Posted 15 December 2009 - 08:32 PM

Any suggestions?

#4 GMerrill78

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Posted 15 December 2009 - 08:52 PM

Update:

I downloaded and installed SuperAntiSpyware. It is running now, in the 4 minutes its been running it has found 51 threats. I will post again when it finishes.

#5 GMerrill78

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Posted 16 December 2009 - 02:09 AM

SUPERAntiSpyware ran, found 57 threats. removed the threats and was prompted to reboot. I rebooted and got all of the same "errors" as before saying various issues were found. I have tried all 4 versions of Rkill, non of them will run. they all are stopped and i receive a message saying the "Application cannot be executed. The file is infected. Please activate your antivirus software." Ran another quick scan using SUPERAntiSpyware. Found 21 threats. Removed them all and prompted to reboot. Rebooted and same "errors" pop up - "Security Warning! Worm.Win32.NetSky detected on your machine..."
The previous scans with superantispyware were quick scans. i will run a full scan and see if that changes anything.




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