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Requesting Help with a Windows Mail Issue


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#1 Johnny Computer

Johnny Computer

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Posted 15 December 2009 - 02:21 PM

Hello-- I am hoping someone can help me with a Windows Mail issue. Everytime I go to close the application by clicking the red x in the upper right hand corner the application hangs and will not close. The only way I can get Windows Mail to close is by killing the process in the task manager. I have included the error message. Thanks in advance for your time and help.

PROBLEM SIGNATURE:

Problem Event Name: BEX
Application Name: WinMail.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918ed8
Fault Module Name: bdoe.dll_unloaded
Fault Module Version: 0.0.0.0.0
Fault Module Timestamp: 4adc9b0e
Exception Offset: 06989c30
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002..2.2.2.0.768.3
Local ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5e8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5e8924aaa756324d57f87834160

avatar591802_2.gif"DO OR DO NOT. THERE IS NO TRY."


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#2 doinmeedin

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Posted 15 December 2009 - 04:09 PM

Windows Mail is no longer supported by Microsoft.
I recommend uninstalling it and installing its replacement, Windows Live Mail:
Unfortunately Windows Mail has been pretty much abandoned by MS since
about July 2006. Windows Mail has some corruption issues which will
never be fixed.
There is a rather laborious way of resetting Windows Mail but i'm not sure how to do it so wouldn't like to coach you on that .
Even if you manage to fix the problem for now, it will probably come back later. Frankly, you'd be much better off simply upgrading to Windows Live Mail:

http://download.live.com/wlmail

If life is not an option then why are we not given the option in the first place !


#3 Johnny Computer

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Posted 16 December 2009 - 10:25 AM

Thanks for the info. I will go ahead and uninstall Windows Mail and download your suggestion. Appreciate the help. :thumbsup: :flowers:

Edited by Johnny Computer, 16 December 2009 - 10:26 AM.

avatar591802_2.gif"DO OR DO NOT. THERE IS NO TRY."





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