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HELP!! something is controling my Mouse and my WoW character


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#1 scrypt

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Posted 14 December 2009 - 06:21 PM

Hi all at Bleepingcomputers forum

I am real need of your help.

I have a Dell studio 1737 laptop with Windows 7 OS

Here is my issues:-

I am an avid user of world of warcraft, and over the past couple of days somebody has controlling my mouse and my character whilst i'm playing.
It is happening alot.

I also am getting system freez ups too.

I ran an superanti spyware scan yesterday and it found this

:- Rogue.Agent/Gen-Nullo [BIN]

This is the worst of what superantspyware has found.

I have also ran Norton IS 2010 AV scan that found cookies..
I ran A adaware scan this found nothing
I ran A spyware doctor with anti virus stater edition full scan this found nothing either.

I am not sure if thsi is what is causing my problems!!

I am really unsure where my problem has come from because I am generally pretty safe about my browsing activities.

I did join and signed up for an account for my GUILD on their web site which sent me an email to finish off the guild joining procedure.

I sigend up on their web site and they sent me an email which i used to complete joining the guild.

Can somebody please help me to get my laptop back!

also can you please help me clean my system so I can once again feel safe!

What else should I do this is really worrying me as my family bank on this laptop.

Please Help!!!!!

Scrypt

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#2 rigel

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Posted 14 December 2009 - 07:50 PM

Let's try this series of programs and see if it will help...

:trumpet: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:flowers: Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 scrypt

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Posted 15 December 2009 - 08:37 AM

Hello rigel

Thank-you for replying to my thread.

I have ran the applications that you suggested and I am Running the Malwarebytes quick scan at the moment.

I will post the results as soon as it finishes.

I am really concerned about how and why someone is controlling my mouse icon and my character whilst I play WoW.

My Family Bank on this laptop and to be honest I am the one who is in charge of its overall security and running.

I am usually very safe about my web browsing activities and I would not run anything I new to be unsafe.

Do you suggest I uninstall World of Waecraft?

Might this help??

#4 scrypt

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Posted 15 December 2009 - 08:43 AM

Here is the Malwarebytes quick scan output :

Malwarebytes' Anti-Malware 1.42
Database version: 3364
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

15/12/2009 13:39:49
mbam-log-2009-12-15 (13-39-49).txt

Scan type: Quick Scan
Objects scanned: 96199
Time elapsed: 4 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

as you can see nothing is found!

I still feel uneasy about this because how could someone control my mouse and my Character if NO malware has been found!

what can i do next?

#5 rigel

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Posted 15 December 2009 - 01:08 PM

My Family Bank on this laptop and to be honest I am the one who is in charge of its overall security and running.


Go ahead and contact your bank - and - change ALL on-line passwords.

This maybe something that SAS is flagging alone, but let's do a few more scans please.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.


Then please run rootrepeal.

:flowers:
Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.

:thumbsup:
Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

After the log is retrieved, rerun Defogger and re-enable the drivers.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 scrypt

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Posted 16 December 2009 - 02:57 AM

Hello rigel

I am in the process of running the ESET on line scan now i will post the results as soon as it finishes.

I also ran DeFogger tis was successful but did not ask me to re boot once finished but finished none the less.

I had numerous problems running RootRepreal.
I got 4 errors in total and I was NOT able to succesfullly run RootRepeal.

Here are the errors RottRepeal gave me :-

1) RootRepeal Error
FOPS -DeviceIOControl Error!
Error Code = 0x0000024
Extended Info (0x000000fo)

2) RootRepeal Error
Could not initiate device please contact author
Error Dumping SSDT (0x0000024)!

3)Could not read system Registry!
Please contact Author!

4) RootRepeal Error
Attempt to read from address 0x7050cf1c

After I reecieved these errors A brief scan did take place and this output appeared in a notepad txt file :-

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/12/16 07:35
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP0
==================================================

SSDT
-------------------
SYSENTER/INT2E Hooked [0x82e5b300]!

==EOF==

I also found this RootRepeal Crash report when i attemted to run RottRepeal again:-

RootRepeal_crash_121609.073708.txt
ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP0
Exception Code: 0xc0000005
Exception Address: 0x77a21ffe
Attempt to read from address: 0x7050cf1c


I am running Windows 7 on my Laptop too.

thanks for now

scrypt

Edited by scrypt, 16 December 2009 - 03:01 AM.


#7 scrypt

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Posted 16 December 2009 - 03:14 AM

Hello again

After some extensive reading up on RootRepeal and Windows 7 compatibility issues. I am now pretty confident that this is why RootRepeal will not work on my Windows 7 laptop.

RootRepeal works on W2K/WXP/Vista

#8 scrypt

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Posted 16 December 2009 - 05:53 AM

The ESET On Line scan finished and nothing was found!!

Are there any other steps I could take??

scrypt

#9 scrypt

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Posted 16 December 2009 - 07:14 AM

Can anyone offer any more help on this issue please?

#10 rigel

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Posted 16 December 2009 - 07:53 AM

Sorry about the delay script... we live in different time zones.

Let's try an alternate scanner. I will speak to the RootRepeal author about the issues found.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 scrypt

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Posted 16 December 2009 - 10:29 AM

Hello..

The Sophos Anti Rootkit scan has just finished and here is the output:-


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 16/12/2009 at 13:47:04
User "Mark" on computer "MARK-PC"
Windows version 6.1 SP 0.0 build 7600 SM=0x300 PT=0x1 Win32
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-18\Control Panel\International\sShortTime
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\System Volume Information\EfaData\SYMEFA.DB-journal
Hidden: file C:\Windows\temp\TMP00000304882B6FFF3E6522A0
Hidden: file C:\ProgramData\Norton\00000082\00000109\000003c3\cltLMS1.dat
Hidden: file C:\ProgramData\Norton\00000082\00000109\000003c3\cltLMS2.dat
Hidden: file C:\Windows\System32\DriverStore\FileRepository\prnlx00w.inf_x86_neutral_600a5a25c538ae65\I386\lxkpclrs.dll
Stopped logging on 16/12/2009 at 15:09:48


Do you see anything that I should remove??

scrypt

#12 rigel

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Posted 17 December 2009 - 08:22 AM

Nothing really noticeable. Symantec stuff and a Windows 7 file.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 scrypt

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Posted 27 March 2010 - 11:00 AM

Hello All.

I am stil having this issue with my mouse and WoW character,

I have Windows 7 on my Dell Laptop and on occasion (Not all the time) My mouse is impossible to control. Or has resistance against where i am trying to control it to.
And sometimes it moves a little on its own.

I use the mouse touchpad on my Laptop.

Can I please have some more assistance with this as it is an on going probem i cannot seem to fix.

Thanks

Scrypt




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