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Mouse Frozen Upon Startup


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#1 centerforcc

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Posted 14 December 2009 - 04:53 PM

Every time I start up the computer, the mouse is frozen, meaning there is an arrow on the screen, but none of the mouse buttons do anything. To rectify the problem, all I have to do is disconnect and reconnect the usb at the computer, and then it works. But I am tired of doing that every day. It is a Kensington Optical Elite mouse, Windows xp pro on an HP desktop. I hooked the nouse to a laptop and started it up, and it did NOT have the same problem. I called Kensington and they said it was a computer issue.

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#2 aommaster

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Posted 15 December 2009 - 01:40 PM

Hi!

Looks like a driver issue to me. Try uninstalling the drivers and then restarting (however, note that once you uninstall the mouse drivers, you won't be able to use it. So you'll need to navigate using a keyboard).

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#3 centerforcc

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Posted 15 December 2009 - 02:23 PM

I tried uninstalling the operating software that came with the mouse, and then reinstalling it. Is that what you meant?

#4 aommaster

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Posted 15 December 2009 - 02:27 PM

Hi!

I tried uninstalling the operating software that came with the mouse, and then reinstalling it. Is that what you meant?

Not sure what you mean by "operating software".

However, you can uninstall drivers by opening your control panel and then double clicking "Device Manager". This will list out all hardware drivers that your computer has installed at the moment.

If you look through, you should see a section for your mouse. Click the mouse's driver, then click the button at the top of the window with the red X on it, and it will uninstall the driver.

Again, be warned that this will render your mouse useless and to reinstall the driver, you will either need to restart your computer (navigating through the keyboard), or unplug and re-plug the mouse in (and auto-detect should install the driver).

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