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ZoneAlarm was disabled; Possible hack?


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14 replies to this topic

#1 Nini27

Nini27

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Posted 14 December 2009 - 03:22 PM

What I use for security:
McAfee Security Center - Subscription came with computer, completely up to date. Firewall disabled.
ZoneAlarm - Use for firewall
Spybot S&D and Spyware Blaster: Kept up to date, run S&D every 2 weeks
WinPatrol & SnoopFree - Just added these on advice of computer tech. I took my computer to last week. He said they would "ease my mind".

Problems began at the start of this month. Noticeable lag while using the internet, files opening very slowly, both very unusual for my computer. Ran some scans with McAfee and Spybot; found nothing. Decided I would take it into the local computer place. Told them about the lag and that I was worried about computer security and virus problems. Called me a few days later, said I could pick up computer, nothing was wrong with it. They added MalewareBytes and Assassin SE to my computer (I'm assuming so, since they are now on my computer) and said security was probably over the top (which can cause lag) and not to worry (I didn't feel very reassured). On the 7th, I noticed a lot of activity on my firewall. From 3pm till midnight, every hour, ZA was blocking an incoming IP. I know very little about computers, but the IP was very similar to mine, so I didn't worry. Last night, my computer crashed for no reason. I was watching a DVD and it froze and shut down. When it rebooted it was making sounds like it was processing info except it was now 5 or 10 minutes after the reboot so I figured since it was doing 'nothing' why was it making those sounds. It was late so I shut the comp. off and went to bed. This morning, I start it up and it's the same story. Loud noises like it's processing a lot of info but it was an hour later (I left it to see if it would 'calm down') and I was running nothing! Finally, I noticed that ZA Firewall had been disabled when it's supposed to come on at Start up. I didn't touch it, and last night when the movie began, it definitely was on. However, after the reboot last night, I cannot say if it was on or not. I immediately turned ZA back on and the processing noises stopped and notified me that it blocked a very different IP address than mine. According the ZA the protocol was TCP (flags:AF) and the direction was "routed". I understand none of this and would just like to make sure my (and my family's) privacy and identity is safe!

Our computer is mostly used by me. I use it for paying bills online, some computer games, and I do graphic design (my livelihood). Husband uses MS Office for work and the occasional web surfing (mostly youtube)

Here is my DDS file (I would have done a Kaspersky scan but it's unavailable at the moment - or so the website says):


DDS (Ver_09-12-01.01) - NTFSx86
Run by Nicole at 14:20:33.50 on 14/12/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3326.2546 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: Spyware Doctor *enabled* (Updated) {1C3EDD79-273E-46ac-99F8-EFA9E7CBC301}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Nicole\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {0C37B053-FD68-456a-82E1-D788EE342E6F} - No File
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - No File
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
mRun: [SnoopFreeUI] SnoopFreeUI.exe
mRun: [PDVDDXSrv] c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\nicole\applic~1\mozilla\firefox\profiles\8ow9x0jw.default\
FF - prefs.js: browser.search.selectedEngine - DAEMON Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.ca/ig?hl=en&source=iglk
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - plugin: c:\documents and settings\nicole\application data\mozilla\firefox\profiles\8ow9x0jw.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-12-1 28552]
R0 SnoopFree;SnoopFree Driver;c:\windows\system32\drivers\SnopFree.sys [2009-12-5 9472]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-5-28 214664]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-12-2 486280]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-10-14 25208]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-10-14 476528]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-5-28 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-5-28 144704]
R2 SnoopFreeSvc;Snoop Free Service;System32\SnoopFreeSvc.exe --> System32\SnoopFreeSvc.exe [?]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-5-28 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-5-28 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-5-28 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-5-28 40552]
RUnknown phooks;phooks; [x]
S2 0015441258600296mcinstcleanup;McAfee Application Installer Cleanup (0015441258600296);c:\windows\temp\001544~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\001544~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S3 ATE_PROCMON;ATE_PROCMON;\??\c:\program files\anti trojan elite\atepmon.sys --> c:\program files\anti trojan elite\ATEPMon.sys [?]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\304.tmp --> c:\windows\system32\304.tmp [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-5-28 34248]

=============== Created Last 30 ================

2009-12-06 03:41:35 0 d--h--w- C:\BJPrinter
2009-12-05 21:55:35 9472 ----a-w- c:\windows\system32\drivers\SnopFree.sys
2009-12-05 21:55:35 90112 ----a-w- c:\windows\system32\SnoopFreeSvc.exe
2009-12-05 21:55:35 45056 ----a-w- c:\windows\SnoopFreeDll.dll
2009-12-05 21:55:35 221184 ----a-w- c:\windows\SnoopFreeUI.exe
2009-12-04 20:47:04 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-04 20:47:03 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-04 20:47:03 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-03 21:36:38 0 d-----w- c:\docume~1\nicole\applic~1\BrokenHearts
2009-12-02 17:32:34 0 d-----w- c:\docume~1\alluse~1\applic~1\Friday's games
2009-12-02 13:00:00 0 d-----w- c:\program files\IObit
2009-12-02 12:42:00 0 d-----w- c:\docume~1\nicole\applic~1\CheckPoint
2009-12-02 12:41:48 0 d-----w- c:\program files\CheckPoint
2009-12-02 12:41:30 0 d-----w- c:\program files\Zone Labs
2009-12-02 00:17:42 0 d-----w- c:\docume~1\nicole\applic~1\WinPatrol
2009-12-02 00:17:33 0 d-----w- c:\program files\BillP Studios
2009-12-02 00:06:48 0 d-----w- c:\docume~1\nicole\applic~1\YoudaGames
2009-12-02 00:06:40 0 d-----w- c:\docume~1\alluse~1\applic~1\AlawarWrapper
2009-12-01 23:53:34 0 d-----w- c:\program files\Alawar
2009-12-01 23:42:20 0 d-----w- c:\program files\Black List Software
2009-12-01 23:09:53 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2009-11-30 02:57:00 0 d-----w- c:\docume~1\nicole\applic~1\Friday's games
2009-11-29 22:16:50 0 d-----w- c:\docume~1\alluse~1\applic~1\VirtualFarm
2009-11-25 20:18:54 0 d-----w- c:\documents and settings\nicole\Tracing
2009-11-25 20:17:29 0 d-----w- c:\program files\Microsoft
2009-11-25 20:17:16 0 d-----w- c:\program files\Windows Live SkyDrive
2009-11-25 20:15:48 0 d-----w- c:\program files\common files\Windows Live
2009-11-25 20:05:19 0 d-----w- c:\docume~1\nicole\applic~1\MechCAD
2009-11-25 20:05:16 0 d-----w- c:\program files\AceMoney
2009-11-25 18:52:56 0 d-----w- c:\docume~1\nicole\applic~1\DVD Flick
2009-11-25 18:52:43 40960 ----a-w- c:\windows\system32\ssubtmr6.dll
2009-11-25 18:52:42 609824 ----a-w- c:\windows\system32\comctl32.ocx
2009-11-25 18:52:42 36864 ----a-w- c:\windows\system32\trayicon_handler.ocx
2009-11-25 18:52:42 28672 ----a-w- c:\windows\system32\mousewheel.ocx
2009-11-25 18:52:42 212240 ----a-w- c:\windows\system32\richtx32.ocx
2009-11-25 18:52:42 164144 ----a-w- c:\windows\system32\comct232.ocx
2009-11-25 18:52:42 0 d-----w- c:\program files\DVD Flick
2009-11-19 04:12:05 0 d-----w- c:\program files\uTorrent
2009-11-17 20:02:33 0 d-----w- c:\docume~1\nicole\applic~1\MysteryStudio
2009-11-17 03:17:47 0 d-----w- c:\docume~1\nicole\applic~1\GOA
2009-11-17 03:17:47 0 d-----w- c:\docume~1\alluse~1\applic~1\GOA
2009-11-16 19:25:43 0 d-----w- c:\docume~1\alluse~1\applic~1\Artist Colony

==================== Find3M ====================

2009-12-13 03:47:54 25460 ----a-w- c:\windows\fonts\Cash_Font_by_despicablehero.ttf
2009-12-02 12:41:46 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2009-11-22 20:42:44 1238408 ----a-w- c:\windows\system32\zpeng25.dll
2009-11-14 00:47:28 856064 ----a-w- c:\windows\system32\divx_xx0c.dll
2009-11-14 00:47:28 856064 ----a-w- c:\windows\system32\divx_xx07.dll
2009-11-14 00:47:28 847872 ----a-w- c:\windows\system32\divx_xx0a.dll
2009-11-14 00:47:28 843776 ----a-w- c:\windows\system32\divx_xx16.dll
2009-11-14 00:47:28 839680 ----a-w- c:\windows\system32\divx_xx11.dll
2009-11-14 00:47:28 696320 ----a-w- c:\windows\system32\DivX.dll
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ----a-w- c:\windows\system32\drivers\http.sys
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
2009-10-11 09:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-10-10 20:46:03 21504 ----a-w- c:\windows\jestertb.dll
2008-07-17 15:44:11 0 ----a-w- c:\program files\temp01

============= FINISH: 14:22:25.84 ===============

Thank you so much in advance!

Attached Files


Edited by Nini27, 14 December 2009 - 03:23 PM.


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#2 suebaby41

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Posted 26 December 2009 - 03:05 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 Nini27

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  • Local time:04:49 PM

Posted 27 December 2009 - 12:30 PM

Thank you very, very much! Hopefully my computer is clean! How did my initial log look? When you say "do not make any changes to your computer", does that include updating software, such as SpyBot, Spyware Blaster, etc.? Here is my new log:


Logfile of random's system information tool 1.06 (written by random/random)
Run by Nicole at 2009-12-27 12:20:32
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 136 GB (58%) free of 235 GB
Total RAM: 3326 MB (75% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:20:59 PM, on 27/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Nicole\Desktop\RSIT.exe
C:\Program Files\trend micro\Nicole.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {1C4AB6A5-595F-4e86-B15F-F93CCE2BBD48} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: MHTBPos00 - {0C37B053-FD68-456a-82E1-D788EE342E6F} - (no file)
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: ZoneAlarm Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - (no file)
O3 - Toolbar: ZoneAlarm Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [PDVDDXSrv] C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: McAfee Application Installer Cleanup (0015441258600296) (0015441258600296mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\001544~1.EXE (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - C:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9469 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\1-Click Maintenance.job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\McDefragTask.job
C:\WINDOWS\tasks\McQcTask.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0347C33E-8762-4905-BF09-768834316C61}]
HP Print Enhancer - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll [2008-10-16 322864]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0C37B053-FD68-456a-82E1-D788EE342E6F}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}]
McAfee Phishing Filter - c:\PROGRA~1\mcafee\msk\mskapbho.dll [2009-07-08 246800]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2008-09-15 1562960]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - C:\Program Files\McAfee\VirusScan\scriptsn.dll [2009-09-16 62784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3}]
ZoneAlarm Toolbar Registrar - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll [2009-10-14 578928]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA6319C0-31B7-401E-A518-A07C3DB8F777}]
CBrowserHelperObject Object - C:\Program Files\Dell\BAE\BAE.dll [2006-11-09 98304]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-10-11 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-10-11 73728]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}]
HP Smart BHO Class - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll [2008-10-16 505136]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{FD2FD708-1F6F-4B68-B141-C5778F0C19BB}
{EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - ZoneAlarm Toolbar - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll [2009-10-14 578928]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"ATICCC"=C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe [2006-09-25 90112]
"RTHDCPL"=C:\WINDOWS\RTHDCPL.EXE [2007-07-16 16132608]
"mcagent_exe"=C:\Program Files\McAfee.com\Agent\mcagent.exe [2009-10-29 1218008]
"dscactivate"=C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe [2008-03-11 16384]
"IntelliPoint"=C:\Program Files\Microsoft IntelliPoint\ipoint.exe [2007-08-31 1037736]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2009-05-21 206064]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-10-11 149280]
"WinPatrol"=C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe [2009-10-10 320832]
"ZoneAlarm Client"=C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [2009-11-22 1037192]
"ISW"=C:\Program Files\CheckPoint\ZAForceField\ForceField.exe [2009-10-14 730480]
"SnoopFreeUI"=C:\WINDOWS\SnoopFreeUI.exe [2009-12-05 221184]
"PDVDDXSrv"=C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [2007-09-17 124200]
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2007-05-08 54840]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2009-05-21 206064]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\AtiExtEvent]
C:\WINDOWS\system32\Ati2evxx.dll [2009-05-16 155648]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll [2006-10-18 133632]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"=C:\Program Files\Windows Desktop Search\MSNLNamespaceMgr.dll [2009-05-24 304128]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\GoToAssist]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MpfService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\vsmon]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=323
"NoDrives"=0
"NoDriveAutoRun"=67108863

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDrives"=
"NoDriveAutoRun"=
"NoDriveTypeAutoRun"=
"HonorAutoRunSetting"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\Program Files\CyberLink\PowerDVD DX\PowerDVD.exe"="C:\Program Files\CyberLink\PowerDVD DX\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX"
"C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"="C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program"
"C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE"="C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\FrostWire\FrostWire.exe"="C:\Program Files\FrostWire\FrostWire.exe:*:Disabled:LimeWire"
"C:\WINDOWS\system32\sessmgr.exe"="C:\WINDOWS\system32\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe"="C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe:*:Enabled:Adobe CSI CS4"
"C:\Program Files\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqld-nt.exe"="C:\Program Files\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqld-nt.exe:*:Enabled:mysqld-nt.exe 5.0.38"
"C:\Program Files\winsim\ConnectionManager\SimplyConnectionManager.exe"="C:\Program Files\winsim\ConnectionManager\SimplyConnectionManager.exe:*:Disabled:SimplyConnectionManager.exe"
"C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe"="C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe:*:Enabled:McAfee Network Agent"
"C:\Program Files\uTorrent\uTorrent.exe"="C:\Program Files\uTorrent\uTorrent.exe:*:Enabled:µTorrent"
"C:\Program Files\Windows Live\Messenger\wlcsdk.exe"="C:\Program Files\Windows Live\Messenger\wlcsdk.exe:*:Enabled:Windows Live Call"
"C:\Program Files\Windows Live\Messenger\msnmsgr.exe"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hposid01.exe"="C:\Program Files\HP\Digital Imaging\bin\hposid01.exe:*:Enabled:hposid01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe:*:Enabled:hpqgplgtupl.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe:*:Enabled:hpqgpc01.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\CyberLink\PowerDVD DX\PowerDVD.exe"="C:\Program Files\CyberLink\PowerDVD DX\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX"
"C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"="C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\Windows Live\Messenger\wlcsdk.exe"="C:\Program Files\Windows Live\Messenger\wlcsdk.exe:*:Enabled:Windows Live Call"
"C:\Program Files\Windows Live\Messenger\msnmsgr.exe"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\Program Files\HP\Digital Imaging\bin\hposid01.exe"="C:\Program Files\HP\Digital Imaging\bin\hposid01.exe:*:Enabled:hposid01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe:*:Enabled:hpqgplgtupl.exe"
"C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe"="C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe:*:Enabled:hpqgpc01.exe"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{21bd73e6-e105-11de-b50f-001d099e35f5}]
shell\AutoRun\command - G:\Launcher.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{244e23d4-8b6c-11dd-b3ce-001d099e35f5}]
shell\AutoRun\command - G:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d3b5a529-644c-11de-b4e7-001d099e35f5}]
shell\AutoRun\command - G:\Imageviewer.exe


======List of files/folders created in the last 1 months======

2009-12-27 12:20:32 ----D---- C:\rsit
2009-12-26 21:30:37 ----D---- C:\Documents and Settings\Nicole\Application Data\HP
2009-12-26 21:30:23 ----D---- C:\Documents and Settings\All Users\Application Data\WEBREG
2009-12-26 21:29:10 ----D---- C:\Documents and Settings\All Users\Application Data\HP Product Assistant
2009-12-26 21:27:33 ----D---- C:\Documents and Settings\All Users\Application Data\HP
2009-12-26 21:27:25 ----D---- C:\Program Files\Common Files\Hewlett-Packard
2009-12-26 21:26:38 ----A---- C:\WINDOWS\system32\hpfll6en.dll
2009-12-26 21:26:37 ----RA---- C:\WINDOWS\system32\hpzids01.dll
2009-12-26 21:26:31 ----RA---- C:\WINDOWS\system32\hppldcoi.dll
2009-12-26 21:26:31 ----RA---- C:\WINDOWS\system32\difxapi.dll
2009-12-26 21:25:31 ----D---- C:\Program Files\HP
2009-12-26 21:24:23 ----HD---- C:\Config.Msi
2009-12-14 14:33:57 ----A---- C:\RootRepeal report 12-14-09 (14-33-57).txt
2009-12-11 21:04:23 ----D---- C:\Program Files\QuickTime
2009-12-11 21:04:22 ----D---- C:\Documents and Settings\All Users\Application Data\Apple Computer
2009-12-09 12:07:35 ----HDC---- C:\WINDOWS\$NtUninstallKB970430$
2009-12-09 12:07:28 ----HDC---- C:\WINDOWS\$NtUninstallKB974318$
2009-12-09 12:07:01 ----HDC---- C:\WINDOWS\$NtUninstallKB973904$
2009-12-09 12:05:14 ----HDC---- C:\WINDOWS\$NtUninstallKB974392$
2009-12-09 12:05:09 ----A---- C:\WINDOWS\imsins.BAK
2009-12-09 12:05:05 ----HDC---- C:\WINDOWS\$NtUninstallKB971737$
2009-12-05 22:45:19 ----D---- C:\Program Files\NOS
2009-12-05 22:45:19 ----D---- C:\Documents and Settings\All Users\Application Data\NOS
2009-12-05 22:41:35 ----HD---- C:\BJPrinter
2009-12-05 16:55:35 ----A---- C:\WINDOWS\system32\SnoopFreeSvc.exe
2009-12-05 16:55:35 ----A---- C:\WINDOWS\SnoopFreeUI.exe
2009-12-05 16:55:35 ----A---- C:\WINDOWS\SnoopFreeDll.dll
2009-12-05 16:51:18 ----D---- C:\Program Files\Common Files\Apple
2009-12-05 16:51:07 ----D---- C:\Program Files\Apple Software Update
2009-12-05 16:51:06 ----D---- C:\Documents and Settings\All Users\Application Data\Apple
2009-12-04 15:47:03 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2009-12-03 16:36:38 ----D---- C:\Documents and Settings\Nicole\Application Data\BrokenHearts
2009-12-02 12:32:34 ----D---- C:\Documents and Settings\All Users\Application Data\Friday's games
2009-12-02 08:00:00 ----D---- C:\Program Files\IObit
2009-12-02 07:42:00 ----D---- C:\Documents and Settings\Nicole\Application Data\CheckPoint
2009-12-02 07:41:48 ----D---- C:\Program Files\CheckPoint
2009-12-02 07:41:45 ----A---- C:\WINDOWS\system32\vsregexp.dll
2009-12-02 07:41:41 ----A---- C:\WINDOWS\system32\zlcommdb.dll
2009-12-02 07:41:41 ----A---- C:\WINDOWS\system32\zlcomm.dll
2009-12-02 07:41:32 ----A---- C:\WINDOWS\system32\vswmi.dll
2009-12-02 07:41:31 ----D---- C:\WINDOWS\system32\ZoneLabs
2009-12-02 07:41:31 ----A---- C:\WINDOWS\system32\zpeng25.dll
2009-12-02 07:41:31 ----A---- C:\WINDOWS\system32\vsxml.dll
2009-12-02 07:41:31 ----A---- C:\WINDOWS\system32\vspubapi.dll
2009-12-02 07:41:31 ----A---- C:\WINDOWS\system32\vsmonapi.dll
2009-12-02 07:41:30 ----D---- C:\Program Files\Zone Labs
2009-12-02 07:41:03 ----D---- C:\WINDOWS\Internet Logs
2009-12-02 07:41:03 ----A---- C:\WINDOWS\system32\vsutil.dll
2009-12-02 07:41:03 ----A---- C:\WINDOWS\system32\vsinit.dll
2009-12-02 07:41:03 ----A---- C:\WINDOWS\system32\vsdata.dll
2009-12-01 19:17:42 ----D---- C:\Documents and Settings\Nicole\Application Data\WinPatrol
2009-12-01 19:17:33 ----D---- C:\Program Files\BillP Studios
2009-12-01 19:06:48 ----D---- C:\Documents and Settings\Nicole\Application Data\YoudaGames
2009-12-01 19:06:40 ----D---- C:\Documents and Settings\All Users\Application Data\AlawarWrapper
2009-12-01 18:53:34 ----D---- C:\Program Files\Alawar
2009-12-01 18:42:20 ----D---- C:\Program Files\Black List Software
2009-11-29 21:57:00 ----D---- C:\Documents and Settings\Nicole\Application Data\Friday's games
2009-11-29 17:16:50 ----D---- C:\Documents and Settings\All Users\Application Data\VirtualFarm

======List of files/folders modified in the last 1 months======

2009-12-27 12:21:00 ----D---- C:\WINDOWS\system32\config
2009-12-27 12:20:59 ----D---- C:\Program Files\Trend Micro
2009-12-27 12:20:50 ----D---- C:\WINDOWS\Prefetch
2009-12-27 12:20:43 ----D---- C:\WINDOWS\Temp
2009-12-27 12:14:52 ----D---- C:\Program Files\Mozilla Firefox
2009-12-27 12:14:13 ----D---- C:\WINDOWS
2009-12-27 12:13:30 ----D---- C:\MDT
2009-12-27 12:11:19 ----D---- C:\WINDOWS\system32\CatRoot2
2009-12-26 21:48:28 ----D---- C:\WINDOWS\system32
2009-12-26 21:29:48 ----SHD---- C:\WINDOWS\Installer
2009-12-26 21:28:29 ----D---- C:\WINDOWS\WinSxS
2009-12-26 21:27:25 ----D---- C:\Program Files\Common Files
2009-12-26 21:26:51 ----D---- C:\WINDOWS\system32\drivers
2009-12-26 21:26:21 ----HD---- C:\WINDOWS\inf
2009-12-26 21:26:08 ----DC---- C:\WINDOWS\system32\DRVSTORE
2009-12-26 21:25:31 ----RD---- C:\Program Files
2009-12-26 12:35:00 ----AD---- C:\Documents and Settings\All Users\Application Data\TEMP
2009-12-26 12:34:15 ----D---- C:\Program Files\SpywareBlaster
2009-12-25 08:27:31 ----A---- C:\WINDOWS\SchedLgU.Txt
2009-12-24 13:56:09 ----D---- C:\Documents and Settings\All Users\Application Data\Microsoft Help
2009-12-14 12:50:31 ----A---- C:\WINDOWS\win.ini
2009-12-12 22:48:53 ----RSD---- C:\WINDOWS\Fonts
2009-12-10 15:18:17 ----D---- C:\Documents and Settings\Nicole\Application Data\Adobe
2009-12-09 14:36:08 ----SD---- C:\WINDOWS\Downloaded Program Files
2009-12-09 12:07:38 ----SHD---- C:\WINDOWS\system32\dllcache
2009-12-09 12:07:20 ----D---- C:\Program Files\Internet Explorer
2009-12-09 12:07:11 ----D---- C:\WINDOWS\ie8updates
2009-12-09 12:07:06 ----HD---- C:\WINDOWS\$hf_mig$
2009-12-09 12:03:14 ----D---- C:\WINDOWS\Debug
2009-12-08 13:15:31 ----D---- C:\Program Files\McAfee
2009-12-05 18:11:40 ----D---- C:\Games
2009-12-05 16:51:11 ----SD---- C:\WINDOWS\Tasks
2009-12-05 16:48:01 ----D---- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2009-12-03 16:35:33 ----D---- C:\Program Files\TuneUp Utilities 2008
2009-12-03 14:47:45 ----D---- C:\Documents and Settings\Nicole\Application Data\uTorrent
2009-12-02 21:30:24 ----D---- C:\Program Files\LeeGTs Games
2009-12-02 08:05:54 ----SD---- C:\Documents and Settings\Nicole\Application Data\Microsoft
2009-12-02 08:04:41 ----D---- C:\Documents and Settings\All Users\Application Data\avg8
2009-12-02 08:02:30 ----D---- C:\Program Files\Java
2009-12-01 15:06:19 ----A---- C:\WINDOWS\system32\MRT.exe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 cdrbsdrv;cdrbsdrv; C:\WINDOWS\system32\drivers\cdrbsdrv.sys [2004-03-08 13567]
R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-13 36352]
R1 kbdhid;Keyboard HID Driver; C:\WINDOWS\system32\DRIVERS\kbdhid.sys [2008-04-13 14592]
R1 mfehidk;McAfee Inc. mfehidk; C:\WINDOWS\system32\drivers\mfehidk.sys [2009-09-16 214664]
R1 MPFP;MPFP; C:\WINDOWS\System32\Drivers\Mpfp.sys [2009-07-16 120136]
R1 vsdatant;vsdatant; C:\WINDOWS\System32\vsdatant.sys [2009-11-22 486280]
R2 adfs;adfs; C:\WINDOWS\system32\drivers\adfs.sys [2008-08-14 74720]
R2 ISWKL;ZoneAlarm Toolbar ISWKL; \??\C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys []
R3 ati2mtag;ati2mtag; C:\WINDOWS\system32\DRIVERS\ati2mtag.sys [2009-05-16 4069888]
R3 e1express;Intel® PRO/1000 PCI Express Network Connection Driver; C:\WINDOWS\system32\DRIVERS\e1e5132.sys [2007-07-19 254872]
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
R3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\WINDOWS\system32\drivers\RtkHDAud.sys [2007-07-16 4403712]
R3 mfeavfk;McAfee Inc. mfeavfk; C:\WINDOWS\system32\drivers\mfeavfk.sys [2009-09-16 79816]
R3 mfebopk;McAfee Inc. mfebopk; C:\WINDOWS\system32\drivers\mfebopk.sys [2009-09-16 35272]
R3 mfesmfk;McAfee Inc. mfesmfk; C:\WINDOWS\system32\drivers\mfesmfk.sys [2009-09-16 40552]
R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2001-08-17 12160]
R3 Point32;Microsoft IntelliPoint Filter Driver; C:\WINDOWS\system32\DRIVERS\point32.sys [2007-08-21 21760]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-13 30208]
R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-13 59520]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-13 20608]
S3 a9dmc6jd;a9dmc6jd; C:\WINDOWS\system32\drivers\a9dmc6jd.sys []
S3 ATE_PROCMON;ATE_PROCMON; \??\C:\Program Files\Anti Trojan Elite\ATEPMon.sys []
S3 E100B;Intel® PRO Adapter Driver; C:\WINDOWS\system32\DRIVERS\e100b325.sys [2001-08-17 117760]
S3 HPZid412;IEEE-1284.4 Driver HPZid412; C:\WINDOWS\system32\DRIVERS\HPZid412.sys [2009-01-07 49920]
S3 HPZipr12;Print Class Driver for IEEE-1284.4 HPZipr12; C:\WINDOWS\system32\DRIVERS\HPZipr12.sys [2009-01-07 16496]
S3 HPZius12;USB to IEEE-1284.4 Translation Driver HPZius12; C:\WINDOWS\system32\DRIVERS\HPZius12.sys [2009-01-07 21568]
S3 MEMSWEEP2;MEMSWEEP2; \??\C:\WINDOWS\system32\304.tmp []
S3 mferkdk;McAfee Inc. mferkdk; C:\WINDOWS\system32\drivers\mferkdk.sys [2009-09-16 34248]
S3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2004-08-03 1897408]
S3 SONYPVU1;Sony USB Filter Driver (SONYPVU1); C:\WINDOWS\system32\DRIVERS\SONYPVU1.SYS [2001-08-17 7552]
S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-13 32128]
S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
S3 WudfPf;Windows Driver Foundation - User-mode Driver Framework Platform Driver; C:\WINDOWS\system32\DRIVERS\WudfPf.sys [2006-09-28 77568]
S3 WudfRd;Windows Driver Foundation - User-mode Driver Framework Reflector; C:\WINDOWS\system32\DRIVERS\wudfrd.sys [2006-09-28 82944]
S4 agp440;Intel AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agp440.sys [2008-04-13 42368]
S4 agpCPQ;Compaq AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agpCPQ.sys [2008-04-13 44928]
S4 alim1541;ALI AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\alim1541.sys [2008-04-13 42752]
S4 amdagp;AMD AGP Bus Filter Driver; C:\WINDOWS\system32\DRIVERS\amdagp.sys [2008-04-13 43008]
S4 cbidf;cbidf; C:\WINDOWS\system32\DRIVERS\cbidf2k.sys [2001-08-17 13952]
S4 IntelIde;IntelIde; C:\WINDOWS\system32\DRIVERS\intelide.sys [2008-04-13 5504]
S4 sisagp;SIS AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\sisagp.sys [2008-04-13 40960]
S4 viaagp;VIA AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\viaagp.sys [2008-04-13 42240]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Ati HotKey Poller;Ati HotKey Poller; C:\WINDOWS\system32\Ati2evxx.exe [2009-05-16 602112]
R2 IswSvc;ZoneAlarm Toolbar IswSvc; C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe [2009-10-14 476528]
R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-10-11 153376]
R2 mcmscsvc;McAfee Services; C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe [2009-07-09 865832]
R2 McNASvc;McAfee Network Agent; c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe [2009-07-07 2482848]
R2 McProxy;McAfee Proxy Service; c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe [2009-07-08 359952]
R2 McShield;McAfee Real-time Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe [2009-09-16 144704]
R2 MpfService;McAfee Personal Firewall Service; C:\Program Files\McAfee\MPF\MPFSrv.exe [2009-10-27 895696]
R2 MSK80Service;McAfee Anti-Spam Service; C:\Program Files\McAfee\MSK\MskSrver.exe [2009-07-08 26640]
R2 Net Driver HPZ12;Net Driver HPZ12; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
R2 Pml Driver HPZ12;Pml Driver HPZ12; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
R2 SnoopFreeSvc;Snoop Free Service; C:\WINDOWS\System32\SnoopFreeSvc.exe [2009-12-05 90112]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-08-13 201968]
R2 UxTuneUp;TuneUp Theme Extension; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
R2 vsmon;TrueVector Internet Monitor; C:\WINDOWS\system32\ZoneLabs\vsmon.exe [2009-11-22 2384240]
R2 WSearch;Windows Search; C:\WINDOWS\system32\SearchIndexer.exe [2008-05-26 439808]
R3 McSysmon;McAfee SystemGuards; C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe [2009-09-16 606736]
S2 0015441258600296mcinstcleanup;McAfee Application Installer Cleanup (0015441258600296); C:\WINDOWS\TEMP\001544~1.EXE C:\PROGRA~1\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service []
S2 Fax;Fax; C:\WINDOWS\system32\fxssvc.exe [2008-04-13 267776]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632]
S3 FLEXnet Licensing Service;FLEXnet Licensing Service; C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [2009-01-14 655624]
S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache 3.0.0.0; c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104]
S3 getPlusHelper;getPlus® Helper; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
S3 GoToAssist;GoToAssist; C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe [2008-05-28 16680]
S3 idsvc;Windows CardSpace; c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664]
S3 McODS;McAfee Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe [2009-09-16 365072]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 TuneUp.Defrag;TuneUp Drive Defrag Service; C:\WINDOWS\System32\TuneUpDefragService.exe [2008-08-12 355584]
S3 WMPNetworkSvc;Windows Media Player Network Sharing Service; C:\Program Files\Windows Media Player\WMPNetwk.exe [2006-10-18 913408]
S3 WudfSvc;Windows Driver Foundation - User-mode Driver Framework; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S4 hpqcxs08;hpqcxs08; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S4 hpqddsvc;HP CUE DeviceDiscovery Service; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]
S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096]
S4 stllssvr;stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [2007-12-02 74384]

-----------------EOF-----------------

#4 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 27 December 2009 - 06:45 PM

The entry below indicates that the McAfee Firewall service is running which means you have two firewalls running. McAfee and Zone Alarm.
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

To disable McAfee Firewall:
  • Please run HiJackThis.
  • Click Miscellaneous Tools > Delete an NT Service. (The "Delete an NT Service" window appears.)
  • Read Warning.
  • Type the short name between brackets, MpfService .
  • Click OK.
Please post a new HijackThis log.

Edited by suebaby41, 27 December 2009 - 06:45 PM.

You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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#5 Nini27

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Posted 27 December 2009 - 10:48 PM

Before I do this, I do have a couple of question to ask, if I may. Is it safe to delete this since it cannot ever be restored? And according to McAfee SecurityCenter, under Internet & Attention, it says "firewall protection is disabled".. which I did knowing that you should not have two firewalls running at the same time. So why does it says that if it is, in fact, not disabled and running? And why am I deleting McAfee instead of Zonealarm? Is there something wrong with McAfee? Sorry to be a pain, but I like to be informed :( Hope I'm no trouble.

#6 suebaby41

suebaby41

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Posted 28 December 2009 - 11:04 AM

Since you had disabled McAfee, I assumed that you preferred Zone Alarm. I suggest you uninstall Zone Alarm and keep McAfee Security Suite intact.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#7 Nini27

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Posted 28 December 2009 - 04:08 PM

Thanks for the recommendation. I uninstalled Zonealarm and enabled the McAfee firewall. Here is my new log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:05:50 PM, on 28/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Nicole\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {1C4AB6A5-595F-4e86-B15F-F93CCE2BBD48} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: MHTBPos00 - {0C37B053-FD68-456a-82E1-D788EE342E6F} - (no file)
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - (no file)
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [PDVDDXSrv] C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: McAfee Application Installer Cleanup (0015441258600296) (0015441258600296mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\001544~1.EXE (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - C:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 8470 bytes

#8 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
  • 6,248 posts
  • OFFLINE
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:05:49 PM

Posted 30 December 2009 - 02:26 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  • Please download TFC by OldTimer to your desktop.
  • Open the file and close any other windows.
  • It will close all programs itself when run; make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job.
  • After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 3

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 4

Please download Spybot-S&D©® and install Spybot-S&D©® .
  • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  • Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  • Click the button "Search for Updates".
  • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  • If you encounter any error messages while downloading the updates, manually download them from here.
  • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  • Click the button "Check for Problems".
  • When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5
  • Please download Ad-Aware Free Anti-Malware to your desktop. The Ad-Aware Free Anti-Malware installation file will be Ad-AwareInstallation.exe.
  • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware Free Anti-Malware will be installed.
  • When the Ad-Aware Free Anti-Malware Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware Free Anti-Malware .
  • The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  • When the scan finishes, the Critical Objects tab window appears.
  • Under Scan Results, you will see the list of Critical Objects that Ad-Aware Free Anti-Malware found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click Remove.
  • If no Critical Objects are found, click the Privacy Objects tab.
  • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  • Click Remove.
  • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware Free Anti-Malware scan.
  • Click Finish.
  • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware Free Anti-Malware.
Step 6

I recommend using Spyware Blaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 7
  • Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  • Install it and double-click the icon on your desktop to run it.
  • It will ask if you want to update the program definitions, click Yes.
  • Under Configuration and Preferences, click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
  • On the main screen, under Scan for Harmful Software, click Scan your computer.
  • On the left, check C:\Fixed Drive.
  • On the right, under Complete Scan, choose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a summary box will appear. Click OK.
  • Make sure everything in the white box has a check next to it, then click Next.
  • It will quarantine what it found and if it asks if you want to reboot, click Yes.
  • To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  • Please post that information with a new HijackThis log.
SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 8

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 9

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  • Right click on the icon in your System Tray.
  • Click Exit
  • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 10

Now we will address the HijackThis fixes.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

The O6's above should only be present for one or more of the following reasons:
  • You set the restrictions on purpose.
  • You used an anti-spyware program like Spybot -S&D's Home Page and Option Lock down features in the Immunize section of Spybot-S&D. Note: the "06" entries may have been set by SpyBot if you selected that option.
    To verify:
    • Open SpyBot > Tools > IE tweaks section.
    • Lock IE start page
    • Lock IE control panel
  • Your workplace administrator or network administrator set the restrictions.
If none of the above reasons apply, check them to be fixed with HijackThis.
  • If you have not already done so, please download Trend Micro - HijackThis.
  • Double click HJTInstall.exe to begin installation.
  • Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  • Click Install.
  • A shortcut will be created on your Desktop and HijackThis will run automatically.
  • Click the button labeled Do a system scan only.
  • Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  • Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    R3 - URLSearchHook: (no name) - {1C4AB6A5-595F-4e86-B15F-F93CCE2BBD48} - (no file)
    O2 - BHO: MHTBPos00 - {0C37B053-FD68-456a-82E1-D788EE342E6F} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O3 - Toolbar: (no name) - {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - (no file)

  • Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 11

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 12

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug your Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 13

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  • Detects insecure versions of common/popular programs installed on your computer.
  • Verifies that all Microsoft patches are applied.
  • Assists you in updating, patching, and protecting your computer.
  • Activates additional security features in Sun Java.
  • Runs through your browser. No installation or download is required.
Step 14

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  • the log from SUPERAntiSpyware
  • a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#9 Nini27

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Posted 30 December 2009 - 05:42 PM

I will get this done and post all findings by the end of the week. And regarding Step 11, I would like to stop the Optional Fixes. If they are not necessary, I would prefer them not running. Thank you very much for all this help :(

#10 suebaby41

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Posted 01 January 2010 - 12:19 PM

By fixing the "Optional Fixes", you will remove the program from your startup but you will not remove the program itself. Note the large number of startup items. This adversely affects the bootup time and computer speed with this large amount of unnecessary programs loading at startup and then running in the background.

Please run HijackThis and click Scan. Place checks next to the HijackThis entries that are Optional Fixes that you have chosen to remove from your startup list.

CLIStart.exe (ATI Catalyst™ Control Center Icon/Shortcut) process can be removed to free up resources without compromising system performance. Puts the ATI Catalyst™ Control Center Icon/Shortcut on the System Tray - available via Start -> Programs. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"

dsca.exe (Dell Support Center) process can be removed to free up resources without compromising system performance. Dell Support Agent offers additional support and update features for your Dell computer or laptop. This is a valid program but it is not required to run on startup. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

sprtcmd.exe (Dell Support Center) process can be removed to free up resources without compromising system performance. Self-help support tool for a number of high-speed internet providers and computer suppliers such as Comcast, Qwest and Dell. Identifies and automatically fixes typical problems that may occur with your high-speed internet service. Provided by SupportSoft, Inc. This is a valid program but it is not required to run on startup. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

You have jusched.exe running at Startup. It checks with Sun's Java updates site to see if newer Java versions are available. This program is not required to start automatically. You can do this manually by visiting http://java.sun.com or just run the Java Plug-In Control Panel. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

SnoopFreeUI.exe (Anti-keylogging software made by SnoopFree_Software._) process can be removed to free up resources without compromising system performance. Anti-keylogging software made by SnoopFree_Software._ This is a valid program. Whether or not you need to run this program on startup must be decided by you. If you feel that you want this program starting automatically so that you have it available as needed, then do not disable it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe

[/color] process can be removed to free up resources without compromising system performance. Related to Cyberlink_PowerCinema software. Note: Located in \%Program Files%\CyberLink\PowerDVD DX\. This is a valid program but it is not required to run on startup. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [PDVDDXSrv] C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

HPWuSchd2.exe and HPWuSchd.exe (HP software updates) process can be removed to free up resources without compromising system performance. This is the HP software updates. If a shortcut doesn't exist, create your own and run it manually. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

sprtcmd.exe (Dell Support Center) process can be removed to free up resources without compromising system performance. Self-help support tool for a number of high-speed internet providers and computer suppliers such as Comcast, Qwest and Dell. Identifies and automatically fixes typical problems that may occur with your high-speed internet service. Provided by SupportSoft, Inc. This is a valid program but it is not required to run on startup. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

msmsgs.exe (MSN Messenger Internet chat tool) is the main process relating to the MSN Messenger Internet chat tool installed by default on most Windows computers. The Windows Messenger (IM, MSN Messenger) from Microsoft provides Online Chat and Instant Messaging. If you don't use Windows Messenger, you can
  • Rename the "Messenger" folder.
  • Uninstall, Stop, Disable or Remove "Windows Messenger (IM, MSN Messenger)".
A tray bar is also installed alongside this process for easy access to its features which include Internet chat, file sharing and audio/video conferencing. This is a non-essential process. Disabling or enabling it is down to user preference. process can be removed to free up resources without compromising system performance. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

ati2evxx.exe is the ATI External Event Utility for your ATI display drivers. It manages the ATI Hotkey feature. This process can be removed to free up resources without compromising system performance. ati2evxx.exe is a process which provides optional features that the majority of us really do not use. The XT's overdrive feature uses this. If you have an XT you'll probably want to leave this on. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis.
To change the service to Manual.
  • Right-click on My Computer and choose Manage.
  • Expand the Services and Applications section and click on Services.
  • On the right-side of the screen, find the entry for Ati HotKey Poller and double-click on it.
  • Change the Startup Type: to Manual.
  • Hit the OK button and close the Computer Management screen.
Item(s) to fix in HijackThis:

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Please post a new HijackThis log when you have completed all the steps and Optional Fixes.
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#11 Nini27

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Posted 04 January 2010 - 12:36 PM

Just an update so the topic does not close. I am on Step 12 using Dr. Web. I printed off the instructions for how to do a scan in safe mode but it seems to never complete. The scan takes quite a while (the complete one, not the express) and both times I have attempted it, it has stopped about 80% of the way. Not frozen because I have been able to close it and restart, but just stops. The second time I even left it for over an hour when it stopped thinking it might start up again. Should I skip this step and continue on? My computer was not connected to the internet and when I booted in safe mode my anti virus was all turned off, is that normal? It would not allow me to fix it in safe mode. Also, when I reboot in safe mode, it lists "Adminstrator" and "My Name" as users. Should I be going under "Administator" to run this scan? I've never had to choose before. When I start up my computer normally it just opens up to a desktop. Thank you for all your help!

#12 suebaby41

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Posted 12 January 2010 - 08:08 PM

Just an update so the topic does not close. I am on Step 12 using Dr. Web. I printed off the instructions for how to do a scan in safe mode but it seems to never complete. The scan takes quite a while (the complete one, not the express) and both times I have attempted it, it has stopped about 80% of the way. Not frozen because I have been able to close it and restart, but just stops. The second time I even left it for over an hour when it stopped thinking it might start up again. Should I skip this step and continue on?

If you are not able to run Dr. Web, skip the step and continue.

My computer was not connected to the internet and when I booted in safe mode my anti virus was all turned off, is that normal? It would not allow me to fix it in safe mode. Also, when I reboot in safe mode, it lists "Adminstrator" and "My Name" as users. Should I be going under "Administator" to run this scan? I've never had to choose before. When I start up my computer normally it just opens up to a desktop. Thank you for all your help!


While in Safe Mode, only specific programs and files needed to run the operating system are loaded. Some functions, such as connecting to the Internet, will not be active in Safe Mode and a standard video driver will be loaded causing a washed out look and a possible change in resolution. Your antivirus program would not be loaded.
Your user account should be an administrator account so you do not need to use the Administrator account.
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#13 Nini27

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Posted 13 January 2010 - 06:49 PM

Thanks for getting back to me :(

I finished all the steps (minus #12 - Dr. Web) and I did them all in order. Here are the things you asked for:

I used PandaScan, HouseCall and BitDefender.

PandaScan found these:

c:\windows\imgtask.exe

hkey_classes_root\vbrad.trayicon

c:\documents and settings\nicole\cookies\nicole@atdmt[2].txt

c:\windows\system32\drivers\snopfree.sys

HouseCall and BitDefender found nothing.

-------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/31/2009 at 05:55 PM

Application Version : 4.32.1000

Core Rules Database Version : 4433
Trace Rules Database Version: 2259

Scan type : Complete Scan
Total Scan Time : 02:01:13

Memory items scanned : 765
Memory threats detected : 0
Registry items scanned : 5934
Registry threats detected : 0
File items scanned : 177228
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Nicole\Cookies\nicole@atdmt[2].txt
C:\Documents and Settings\Nicole\Cookies\nicole@ad.wsod[2].txt
C:\Documents and

Settings\Nicole\Cookies\nicole@ads.bleepingcomputer[1].txt
C:\Documents and

Settings\Nicole\Cookies\nicole@collective-media[1].txt

-------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:32:06 PM, on 13/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\SearchIndexer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\Nicole\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase8942.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: McAfee Application Installer Cleanup (0015441258600296) (0015441258600296mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\001544~1.EXE (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - C:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 7407 bytes

And these are the optional fixes that I decided to fix:

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCente

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [PDVDDXSrv] C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

Hopefully everything looks good. The only problem I seem to continually have would be that DVDs (bought, not burned ones) are freezing up a lot. However, I do not know enough about computers to contribute it to a virus or anything. It's probably a hardware thing.

Thank you so much for all your help! I appreciate it so much. I know how busy these forums get and how time consuming this all is, and you are all just volunteers... so thank you very, very much.

#14 suebaby41

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Posted 17 January 2010 - 12:32 PM

Good job! Your HijackThis log appears to be clean.

Tips To Protect Your Computer
  • Avoid clicking on links in instant messages.
  • Avoid opening email attachments.
  • Avoid visiting every poker site on the net.
  • Avoid downloading all that free cute junk.
  • Avoid using the peer-to-peer file sharing.
  • Avoid getting those handy toolbar doodads for your browsers.
  • Malware is out there just waiting to pounce on your system if you only pass by where they are lurking which may be at some seemingly innocent web site. Be careful because some of the malware are so vicious that no one can possibly save you once you let them in.
  • Remember that new malware emerges every week of the year. Take responsibility for protecting your system because you are its first and best defense.
Tools Downloaded To Clean Your Computer

I may have asked you to install some tools. Some need to be removed; others may be left to your decision. Whether or not you need to keep these programs must be decided by you. If you choose to uninstall them, follow these directions:
  • Click Start > Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight the program, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Optional Tools:
  • Ad-Aware 2008 scans, detects, and removes spyware on your computer.
  • ATF-Cleaner cleans all user temp folders, Java cache, (which seems to be harboring more and more malware), the cache, cookies, history, download history, visited links and saved passwords. Scan weekly if you have high Internet use.
  • Trend Micro's HijackThis or random's System Information Tool (RSIT) may be uninstalled; however, if you should ever encounter another problem and seek help in this forum or others like it, you will need to download this application.
  • SUPERAntiSpyware scans, detects, and removes spyware on your computer.
  • Malwarebytes ' Anti-Malware scans, detects, and removes malware on your computer.
  • a-squared Free scans, detects, and removes trojans, worms, spyware on your computer.
  • Spybot S&D scans, detects, and removes malware on your computer.
If you have changed the default settings for files/folders, please restore the default settings for files/folders.
  • Go to My Computer.
  • Select the Tools menu and click Folder Options.
  • Click the View tab.
  • Under Advanced Settings, click the Restore Defaults button in the lower right corner.
  • Click Apply and then the OK and close My Computer.
Please take the time to read the "Steps To Keep Your Computer Clean And Secure" below.

STEPS TO KEEP YOUR COMPUTER CLEAN AND SECURE:

Please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. After cleaning, you will need to disable the System Restore function For Windows XP.
    Files placed in the System volume information folder are source files for the System Restore function that is available in Windows XP operating system. Files that were healed were moved in their original INFECTED state into this folder and it is necessary to DELETE them by following these steps:
    • Close all open programs. Then right-click My Computer on the Windows' desktop
    • Click on Properties.
    • Click on the System Restore tab.
    • Check Turn off System Restore on all drives.
    • Restart the system.
    • Enable System Restore by going through the first four steps again and uncheck the item mentioned in Step d.
    • You can find instructions on how to disable and enable system restore in the Windows XP System Restore Guide.
  • Make your Internet Explorer more secure: This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it asks you if you want to save the settings, press the Yes button.
    • Click Apply > OK button and then the OK to exit the Internet Properties page.
  • Use a Firewall: - I cannot stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
    Computer Safety On line - Software Firewalls. For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.
  • Use An Antivirus Software and Keep It Updated: - It is very important that your computer has an antivirus software running on your machine.  This alone can save you a lot of trouble with malware in the future.  It is imperative that you update your antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software, then it will not be able to catch any of the new variants that may come out. For an article on antivirus programs and a listing of some available ones see the link below:
    Computer Safety On line - Anti-Virus
  • Visit Microsoft's Windows Update Site Frequently: It is important that you visit Microsoft Windows Update regularly. This will ensure your computer has the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • You should scan your computer with Spybot S&D on a regular basis just as you would an anti- virus software. A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware from Your Computer
  • You should scan your computer with Ad-Aware 2007/2008 as well as Spybot S&D and your anti-virus program on a regular basis. A tutorial on installing & using this product can be found here:
    Ad-Aware 2008.
  • Update SpywareBlaster (at least weekly): SpywareBlaster will add a large list of programs and sites into your Internet Explorer and Firec settings that will protect you from running and downloading known malicious programs. An article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line Anti Malware
  • Use the hosts file: Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate web pages. We can customize a hosts file so that it blocks certain web pages. However, it can slow down certain computers. This is why using a hosts file is optional. Download mvps hosts file Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button on the task bar at the bottom of your screen
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then doubleclick it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click OK.
  • Use an alternative instant messenger program:.Trillian and Miranda IM These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • Please read Tony Klein's excellent article: How I got Infected in the First Place
  • Please read Understanding Spyware, Browser Hijackers, and Dialers
  • Please read Simple and easy ways to keep your computer safe and secure on the Internet.
  • If you are using Internet Explorer, please consider using an alternate browser: Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built in popup blocker (as an added benefit!) that I have ever seen.
    Another good browser is Opera . Opera 9 comes loaded with the tools to keep you productive and safe. Try it today, it's absolutely free. Some of the Opera features are: Customization, BitTorrent, Content blocker, Add your favorite search engines, Thumbnail preview of tabs, Widgets, Transfer manager, Tabbed browsing, Password manager, Sessions (You can save a collection of open tabs as a session, for later retrieval, or start with the pages you had open when Opera was last closed.), Keyboard Shortcuts, Cookie control, a multitude of languages, Validate code, Toggle graphics and style sheets, and Special features such as Full-screen mode, Kiosk mode.
  • Update all these programs regularly: Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  • If your computer was infected by a website, a program, IM, MSN, or p2p, check this site because it is Time To Fight Back.
Follow these steps and your potential for being infected again will reduce dramatically.
Good luck!
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#15 suebaby41

suebaby41

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Posted 04 February 2010 - 04:57 PM

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You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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