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Unable to delete Restore Points... Still infected??


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#1 HypNotYzd!

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Posted 14 December 2009 - 10:18 AM

So basically I usually use CCleaner to remove unwated restore points. I do it because my computer desparately needs the space. I recently removed a bunch of infections from my machine (with the help of one of BleepingComputer's admins), however now I am unable to remove ANY of my restore points using either CCleaner or doing it manually with System Restore.

Everytime I use go into System Restore, it gives me this message:

"System restore is not able to protect your computer. Please restart your computer and then run system restore again."

Does that mean that I am still infected or is it something else? Malwarebytes and my other programs havn't come up with anything so I'm a little confused...

Thankyou in advance =)

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#2 hamluis

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Posted 14 December 2009 - 10:23 AM

If you have a thread opened in the AII forum, it's better to take care of that end...avoiding conflicting, well-intentioned suggestions from those who are not necessarily adept at dealing with malware...before posting in another forum.

Louis

#3 HypNotYzd!

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Posted 14 December 2009 - 10:27 AM

Yeah well that's what I thought, although I was told (not by a moderator) that it was most probably a Windows Issue, and not a malware issue.

#4 hamluis

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Posted 14 December 2009 - 11:54 AM

<<..although I was told (not by a moderator) that it was most probably a Windows Issue..>>

Someone at the BC AII forum told you that?

Louis

#5 HypNotYzd!

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Posted 14 December 2009 - 08:44 PM

Just a regular member, I wasn't sure if a moderator was going to look at my problem (as it might have been in the incorrect section) so I created a new topic. I have no idea what kind of issue this is, and I now have THREE topics running (on the same subject) in this forum... I know that's a stupid thing to do, it's just I've been told to move the topic to a different section. And yes I know I should only listen to moderators! Hopefully one comes along and sees one of the topics, then closes the other 2 for me.

#6 hamluis

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Posted 14 December 2009 - 10:00 PM

I don't believe that a member would advise you in the AII forum...if you had followed the administrative instructions and properly posted.

Post that link, please.

Louis

#7 HypNotYzd!

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Posted 14 December 2009 - 10:16 PM

http://www.bleepingcomputer.com/forums/t/278483/unable-to-delete-restore-points-still-infected/

Yes I know, I should have waited for a mod to check my topic in the AII section. My apologies.

#8 hamluis

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Posted 15 December 2009 - 10:30 AM

Thanks, I see what happened.

I don't know anything about SR (I've never used it), but I would try turning it off and then turning it on again. My understanding is that turning it off removes all previous SR points.

http://support.microsoft.com/kb/301224

Louis

#9 HypNotYzd!

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Posted 15 December 2009 - 09:37 PM

Unfortunately, none of that works =(

I even tried doing these: http://support.microsoft.com/kb/283073/

However I had no success...

#10 Stang777

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Posted 15 December 2009 - 10:35 PM

I am assuming that you have in fact restarted your computer and tried it again and if that is the case, and you have already cleaned your system of infections, then I think the infection did something to the SR and it is in need of repair.

SuperAntiSpyware has a section of repair tools and one of those is repair system restore. I would give that a try and see if that can fix it.

#11 Orange Blossom

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Posted 15 December 2009 - 11:56 PM

Closed to avoid confusion with multiple threads on the same issue.

This one http://www.bleepingcomputer.com/forums/ind...t&p=1539052 remains open at this time.

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