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Search redirect and popups problems


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35 replies to this topic

#1 Raachel

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Posted 13 December 2009 - 11:55 PM

Hello computer experts. I am looking for help with my laptop, which I foolishly was unintentionally running without a firewall for who-knows-how-long, leading to the accumulation of many problems. I have the Windows XP firewall enabled now, but I closed the barn door after the cows escaped.

So far I have run Lavasoft Ad-aware, Spybot S&D, Microsoft's anti-malware tool, and Malwarebytes Anti-Malware. They all found and removed numerous viruses, worms, and cookies, but one remains undetected: the nefarious search redirect. When I do a google search with my usual browser, firefox, I am redirected to various ad sites. I tried it in internet explorer and it does the same thing. I accumulate cookies from sites that I never visit, and when I clear them out they quickly return. I also have trouble accessing this and other legit sites--I'm redirected to other fake anti-virus sites. Random pages also occasionally pop-up in new tabs.

Thank you for your assistance!

-Rachel

Edited by Raachel, 14 December 2009 - 12:00 AM.


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#2 Computer Pro

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Posted 14 December 2009 - 08:14 AM

Hello and welcome to Bleeping Computer.

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Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
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#3 Raachel

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Posted 14 December 2009 - 10:00 PM

Here is the Dr. Web log:

Process in memory: C:\WINDOWS\Explorer.EXE:1820;;BackDoor.Tdss.565;Eradicated.;
RegUBP2b-Rachel.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;

It seems short, is it supposed to be longer? The first thing that happened when I opened Firefox to post this was a popup from thewebsurvey.com, so apparently I've still got problems.

#4 Raachel

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Posted 14 December 2009 - 10:16 PM

Also I'm now getting a message popping up from a white X in a red circle on the task bar about Windows detecting a spyware infection, which it will now download the most up-to-date removal tools for. It disappeared before I could transcribe it exactly. It doesn't strike me as legit.

#5 Computer Pro

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Posted 14 December 2009 - 10:17 PM

Are you still having the redirect?
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#6 Computer Pro

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Posted 14 December 2009 - 10:21 PM

In that case, please Update Malwarebytes by going to the Update Tab, and then run a Quick scan and post back the log.
Computer Pro

#7 Raachel

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Posted 15 December 2009 - 01:44 AM

I was about to run Malwarebytes, but Ad-Aware suddenly gave me the message that it had detected a malicious program and needed to run a scan. It tried to run but then closed and gave me errors. Then Spybot popped up and told me that it was detecting attempted registry entry changes to the system startup user entry. I told it to kill the process. It was trying to add "winupdate86.exe" to C:\windows\system32 and it says it was "win32.agent.wu" Then it did it again, this time with a long string of text: "asg984jgkfmgasi8ug98jgkfgfb", and then again a minute later with "iinjug." I told it no to everything, and now it's saying that a browser helper object value has been deleted. The deny change option is grayed out, so I have no choice but to allow it.
Also I'm not even running Internet Explorer but suddenly I've gotten 3 or 4 error messages that IE has encountered a problem and needs to close.
I'm trying to run Malwarebytes but it won't open. I'm also continuing to get Spybot messages about attempted registry changes, all of which I'm denying.

#8 Raachel

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Posted 15 December 2009 - 01:57 AM

Just tried to start in Safe Mode to see if I could run Malwarebytes, but got a blue screen when attempting to start in Safe Mode.

#9 Raachel

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Posted 15 December 2009 - 02:03 AM

Upon trying to shut down I got an Error box that said, "Access Violation at address 694C5405" and upon restart a "Spyware Alert!" box from an unknown program telling me that Worm.Win32.NetSky is detected on my machine and a bunch of stuff about that worm, followed by a recommendation to perform a full system scan.

#10 Computer Pro

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Posted 15 December 2009 - 07:36 AM

Ok, please follow the instructions here for running the ESET online scanner:

Please perform a scan with ESET Online Scanner
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use

Now click Start.

You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.

A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
Answer Yes to install and download the ActiveX controls that allows the scan to run.

Click Start. (the Onlinescanner will now prepare itself for running on your pc)

To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
Press Scan to start the online scan. (this could take some time to complete)
When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.

Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt

The scan results will open in Notepad.

Copy and paste the log results in your next reply.


Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.
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#11 Raachel

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Posted 15 December 2009 - 09:42 AM

Hmm, now I seem to be completely unable to open internet explorer or firefox. They both start and then close down and give me errors. So no go on the ESET Online Scanner.

#12 prisg

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Posted 15 December 2009 - 12:35 PM

I am having the same problem, and have run every virus, spam guard program I have, and it doesn't seem to help. So watching this support closely... TIA

#13 Computer Pro

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Posted 15 December 2009 - 08:38 PM

Please run Malwarebytes again and post back the log.
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#14 Raachel

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Posted 16 December 2009 - 05:21 PM

I can't get Malwarebytes to run. It won't start up in normal mode and I can't reboot into safe mode to run it, either.

#15 Computer Pro

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Posted 16 December 2009 - 06:22 PM

Do you have a Windows CD?
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