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Internet Explorer cannot display the webpage


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2 replies to this topic

#1 woch2331

woch2331

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Posted 13 December 2009 - 10:13 PM

Just finished working on my son's computer, having severe spyware 'issues'.

Ran VipreRescue in Safe Mode
Ran Spybot
Ran AVG

Seems like it's better, but IE doesn't still work properly.
Home page won't open (www.google.com), many others don't, but some do.

Here's a current Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:11:21 PM, on 12/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\FolderSize\FolderSizeSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Bradley\My Documents\My

Downloads\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: HelperObject Class -

{00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program

Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -

{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program

Files\AVG\AVG9\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection -

{53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot -

Search & Destroy\SDHelper.dll
O2 - BHO: JQSIEStartDetectorImpl -

{E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} -

C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program

Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot -

Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run:

[BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program

Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O8 - Extra context menu item: Add to Google Photos Screensa&ver -

res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot -

Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy

Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program

Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download

Manager) -

https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash

Object) -

http://fpdownload2.macromedia.com/get/shoc...s/flash/swflash.

cab
O18 - Protocol: linkscanner -

{F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program

Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter -

C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program

Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ,

s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe
O23 - Service: Folder Size (FolderSize) - Brio - C:\Program

Files\FolderSize\FolderSizeSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun

Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn,

Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program

Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pml Driver HPZ12 - HP -

C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 6327 bytes

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#2 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 26 December 2009 - 02:57 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 suebaby41

suebaby41

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Posted 02 January 2010 - 03:53 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

Posted Image
Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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