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can't "create new connection"or run network setup wizard


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#1 Psycho7

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Posted 13 December 2009 - 09:45 PM

XP SP2

Currently I can't get on the internet. Either a virus spyware/malware (or perhaps the software that removes them) has also removed my network connection, and I think the virus is gone but my problem remains. When I go into control panel to look at my network connection (I use a cable modem and router that I know is still working good because it's providing the wifi i'm on right now) there is nothing there. I try and "Create a new connection" then go to "Connect using a broadband connection that is always on" and it acts like it was successful but it still doesn't show anything in the window for me to select.
When I try and use the network setup wizard it says it can't because there's no valid network card connected. So I looked and sure enough, both my "1394 net adapter" and my "Intel® 82562V 10/100 network connection" have a yellow exclamation point and it says "This device is not working properly because Windows cannot load the drivers required for this device. Code 31"
Now I can't update the drivers normally because I can't get online (duh) so I went and downloaded the driver manually (D00668-001-001 I believe) from another machine and pointed it to the new driver and it pretty much said that that's the same driver I already have.
I've tried uninstalling the hardware and rebooting and it just does the same thing. Any suggestions? I'm now on week 3 without that computer working and could really use some smart peoples' help! lol thx a million!

Edited by Psycho7, 13 December 2009 - 09:49 PM.


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#2 hamluis

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Posted 14 December 2009 - 12:45 PM

Try uninstalling the current driver...rebooting, then reinstalling same driver.

Current driver may be damaged/corrupted.

Louis

#3 Psycho7

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Posted 15 December 2009 - 08:12 PM

ya, I've tried uninstalling the hardware/driver and rebooting and it just does the same thing.Any other suggestions?

#4 drneves7

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Posted 16 December 2009 - 08:14 AM

To me it sounds like the virus/malware may still be present. I would post a thread in Am I infected? What do I do? Before you do read the Guide Lines.

Every time I have experienced the same issues you are having after following the same steps you have it has been some sort of icky on my computer or friends computer.

Dominic

#5 hamluis

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Posted 16 December 2009 - 11:23 AM

PCI NIC, available for less than $10.

http://www.newegg.com/Product/ProductList....amp;Order=PRICE

Louis




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