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Infected With TR/Trash.Gen/A0106643.exe


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13 replies to this topic

#1 Shieldsy

Shieldsy

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Posted 13 December 2009 - 06:48 PM

I've recently acquired (don't ask me how, as i wouldn't have a clue) the aforementioned A0106643.exe virus/malware. It keeps on setting my antivirus off (Avira AntiVir before people ask) and each time it's denied access, which seems to keep things working alright, but it doesn't fix the problem or remove it. And as such it keeps on setting off my scanner with an annoying beep. A friend recently had the same problem with his computer and the only way that i could see around it was formatting, sure it might be a brute force attack and lack finesse but it fixed the problem. But i'd like it not to come to that as important information can be lost forevermore. Anyway, i've run all the scans as pointed out in the walkthrough/guide so without further ado, lets get rolling.

For those who might be interested this is the actual log of my scanner when it picks up on the problem:

Virus or unwanted program 'TR/Trash.Gen [trojan]'
detected in file 'C:\System Volume Information\_restore{AE7C807C-2A7F-4721-93AD-18B0EA3BD261}\RP395\A0106643.exe.
Action performed: Deny access
===============


DDS (Ver_09-12-01.01) - NTFSx86
Run by Catherine at 9:31:43.70 on Mon 14/12/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.1023.531 [GMT 10:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\oodtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\oodag.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Mozilla Firefox\firefox.exe
c:\program files\avira\antivir desktop\avcenter.exe
C:\Documents and Settings\Catherine\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.msn.com
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Memory Optimizer] c:\program files\pc health optimizer free edition\docmemopt.exe min
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe"
uRun: [PlayNC Launcher]
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [OODefragTray] c:\windows\system32\oodtray.exe
mRun: [QuickTime Task] "c:\program files\k-lite codec pack\quicktime\QTTask.exe" -atboottime
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\cather~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\cather~1\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\widgets\YahooWidgets.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
TCP: {D7EA7DD5-D9F7-42F1-B815-0B769441A463} = 220.233.0.4,220.233.0.3
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: WBSrv - c:\progra~1\stardock\object~1\window~1\wbsrv.dll
AppInit_DLLs: wbsys.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
mASetup: {3DFA479F-113B-ADB0-B6D1-5397B4E2FAFF} - c:\windows\system32\usvr\usvr32.exe s
mASetup: {CF545AF2-E046-E360-B07C-F00050000C01} - c:\documents and settings\catherine\application data\svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\cather~1\applic~1\mozilla\firefox\profiles\k7ax7c2u.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1698.5652\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 a347bus;a347bus;c:\windows\system32\drivers\a347bus.sys [2008-3-19 160640]
R0 a347scsi;a347scsi;c:\windows\system32\drivers\a347scsi.sys [2008-3-19 5248]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-7-1 11608]
R1 SSHDRV65;SSHDRV65;c:\windows\system32\drivers\SSHDRV65.sys [2009-11-21 120320]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-7-1 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-7-1 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-7-1 56816]
R3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l151x86.sys [2008-3-19 37376]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-9-11 133104]
S3 azgtkffmdq;azgtkffmdq;c:\windows\system\azgtkffmdq.sys [2008-4-4 30464]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]

=============== Created Last 30 ================

2009-12-13 13:44:18 0 d-----w- c:\program files\PeerGuardian2
2009-12-13 10:57:46 0 d-----w- c:\program files\OpenAL
2009-12-13 10:57:45 444952 ----a-w- c:\windows\system32\wrap_oal.dll
2009-12-13 10:57:45 109080 ----a-w- c:\windows\system32\OpenAL32.dll
2009-12-13 04:28:18 0 d-----w- c:\program files\VSO
2009-12-13 04:24:17 0 d-----w- c:\docume~1\cather~1\applic~1\FastStone
2009-12-06 13:38:37 0 d-----w- c:\program files\SpeedFan
2009-12-06 13:38:36 45 ----a-w- c:\windows\system32\initdebug.nfo
2009-11-27 03:42:22 0 d-----w- c:\program files\Steam
2009-11-26 13:31:11 0 d-----w- c:\program files\common files\Blizzard Entertainment
2009-11-25 05:30:51 0 d-----w- c:\program files\NCsoft
2009-11-25 05:29:37 0 d-----w- c:\windows\Logs
2009-11-25 05:27:53 0 d-sh--w- c:\docume~1\cather~1\applic~1\.#
2009-11-25 05:27:53 0 d-----w- c:\program files\common files\SWF Studio
2009-11-21 11:17:46 0 d-----w- c:\docume~1\cather~1\applic~1\runic games
2009-11-21 11:12:28 0 d-----w- c:\program files\Runic Games
2009-11-21 10:49:40 0 d-----w- C:\Steam
2009-11-21 06:55:35 0 d-----w- c:\program files\Mozilla Firefox 3.6 Beta 3
2009-11-21 05:40:23 646392 ----a-w- c:\windows\system32\drivers\sptd.sys
2009-11-21 03:46:14 604 ------w- c:\windows\Sof2.INI
2009-11-21 02:24:07 120320 ----a-w- c:\windows\system32\drivers\SSHDRV65.sys
2009-11-21 02:15:00 0 d-----w- c:\program files\Ascaron Entertainment
2009-11-16 03:06:09 0 d-----w- c:\program files\Motherboard Monitor 5
2009-11-15 11:26:57 0 d-----w- c:\program files\xat.com Image Optimizer

==================== Find3M ====================

2009-12-07 23:07:27 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-10-29 06:11:21 1570 ----a-w- c:\windows\eReg.dat
2009-09-27 08:20:04 2173544 ----a-w- c:\windows\system32\nvcplui.exe
2009-09-27 08:20:00 81920 ----a-w- c:\windows\system32\nvwddi.dll
2009-09-27 08:19:52 3166208 ----a-w- c:\windows\system32\nvwss.dll
2009-09-27 08:19:50 4026368 ----a-w- c:\windows\system32\nvvitvs.dll
2009-09-27 08:19:48 3547136 ----a-w- c:\windows\system32\nvgames.dll
2009-09-27 08:19:48 188416 ----a-w- c:\windows\system32\nvmccss.dll
2009-09-27 08:19:48 1286144 ----a-w- c:\windows\system32\nvmobls.dll
2009-09-27 08:19:46 86016 ----a-w- c:\windows\system32\nvmctray.dll
2009-09-27 08:19:46 4935680 ----a-w- c:\windows\system32\nvdisps.dll
2009-09-27 08:19:46 172100 ----a-w- c:\windows\system32\nvsvc32.exe
2009-09-27 08:19:46 143360 ----a-w- c:\windows\system32\nvcolor.exe
2009-09-27 08:19:46 13918208 ----a-w- c:\windows\system32\nvcpl.dll
2009-09-27 08:19:40 229376 ----a-w- c:\windows\system32\nvmccs.dll
2009-09-27 06:12:22 888832 ----a-w- c:\windows\system32\nvapi.dll
2009-09-27 06:12:22 5900416 ----a-w- c:\windows\system32\nv4_disp.dll
2009-09-27 06:12:22 490088 ----a-w- c:\windows\system32\nvudisp.exe
2009-09-27 06:12:22 2194024 ----a-w- c:\windows\system32\nvcuvid.dll
2009-09-27 06:12:22 2007040 ----a-w- c:\windows\system32\nvcuda.dll
2009-09-27 06:12:22 1714792 ----a-w- c:\windows\system32\nvcuvenc.dll
2009-09-27 06:12:22 170600 ----a-w- c:\windows\system32\nvcodins.dll
2009-09-27 06:12:22 170600 ----a-w- c:\windows\system32\nvcod.dll
2009-09-27 06:12:22 1604482 ----a-w- c:\windows\system32\nvdata.bin
2009-09-27 06:12:22 10756096 ----a-w- c:\windows\system32\nvoglnt.dll
2009-09-23 23:24:18 490088 ----a-w- c:\windows\system32\NVUNINST.EXE
2009-09-18 12:01:46 1762 ----a-w- c:\windows\system32\SpoonUninstall-dBPowerAMP Mp2 and BwfMp2 codec.dat
2009-09-18 12:01:27 3423 ----a-w- c:\windows\system32\SpoonUninstall-dBpoweramp Windows Media Audio 10 Codec.dat
2009-09-18 12:00:14 15364 ----a-w- c:\windows\system32\SpoonUninstall-dBpoweramp Music Converter.dat
2009-09-18 11:59:31 513200 ----a-w- c:\windows\system32\SpoonUninstall.exe
2008-07-12 04:30:52 223366 --sha-w- c:\windows\system32\usvr\usvr.dat

============= FINISH: 9:31:57.76 ===============

I know this is taking time out of your day, so thank you in advance.

Shieldsy

Attached Files



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#2 m0le

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Posted 26 December 2009 - 07:39 AM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :(
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#3 Shieldsy

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Posted 28 December 2009 - 05:37 AM

Yup, i'm here, waiting for some help. It's still doing it, and i haven't changed anything since i posted this topic.

#4 m0le

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Posted 28 December 2009 - 05:59 AM

That infection is in the system restore folder and not live.

We need to check for any other infections before we clear that out by setting a new restore point.

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then use this ESET scanner online

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If they're clean then we can go ahead and restore. :(
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#5 Shieldsy

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Posted 28 December 2009 - 08:39 AM

I've done the first scan and got the log saved to a file, i'm running the ESNET scan, it's taking a while so i'm going to leave it run overnight, it should be done by tomorrow and i'll post all the info up as soon as i can.

#6 Shieldsy

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Posted 28 December 2009 - 05:36 PM

I've completed both scans i'm going to attach the word documents to this post.

Cheers.

Attached Files



#7 m0le

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Posted 28 December 2009 - 08:16 PM

Your A0106643.exe which was in the system restore has now been deleted. ESET found a few bits of different malware which look like remnants.


Let's clear the bad driver showing on DDS

Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe

We need to execute an OTM script
  • Please download OTM by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :services
    azgtkffmdq
    :files
    c:\windows\system\azgtkffmdq.sys
  • Push the large Posted Image button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
Post the OTM log.


Then let's reset the hijack


Please download HostsXpert 4.3
  • Extract (unzip) HostsXpert.zip to a permanent folder on your hard drive such as C:\HostsXpert
  • Double-click HostsXpert.exe to run the program.
  • Click "Restore MS Hosts File".
  • Click OK at the confirmation box.
  • Click "Make Read Only".
  • Click the X to exit the program.
-- Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


Please post a new DDS log too. Let me know if the redirections stop.


Just to recap:

The OTM log
Confirmation of HostsXpert being run
The new DDS log
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#8 Shieldsy

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Posted 28 December 2009 - 09:57 PM

Done and done, everything seemed to go through at the normal pace, no hick ups or errors to report.

Attached Files



#9 m0le

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Posted 28 December 2009 - 10:27 PM

Yep, it all looks good :(

Any symptoms left? Redirections stopped?
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#10 Shieldsy

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Posted 28 December 2009 - 10:30 PM

Nothing has popped up, so no virus infections have been seen since. What do you mean by redirections though?

#11 m0le

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Posted 29 December 2009 - 12:22 AM

Redirections are when you click on a link or enter a URL and malware sends you to a site they want you to visit. Also called hijacks.

I don't think you had these though did you.

Your PC looks clean to me, Shieldsy. Please read and action the following final steps.


You're clean. Good stuff! :(

Let's do some clearing up

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
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Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it Shieldsy, happy surfing!

Cheers.

m0le
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#12 Shieldsy

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Posted 29 December 2009 - 08:45 PM

Thanks for the help mate, is it safe to assume that if i start having problems with it again for whatever reason, although i'm highly doubtful, that following the same steps will get rid of it, or should i post on here again if the computer starts to suffer from something similar?

#13 m0le

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Posted 29 December 2009 - 08:59 PM

Don't try and use the same steps as we did here, it won't work and it could damage your PC. These really are individual fixes.

If you have problems again in the next five days then post here. If it's after that then PM me. :(
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#14 m0le

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Posted 03 January 2010 - 07:55 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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