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Runaway processes


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#1 zsteves

zsteves

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Posted 13 December 2009 - 02:58 PM

When I start up this computer, there are 3 processes that start and combined take up 100% of the processor. They are: DSCA.exe, intuitsyncmanager.exe and HPQTHB08.exe. If I kill all three processes, then the computer seems to run relatively normal. This just started a couple of days ago. I run Quickbooks 2010 and Quickbooks POS on this computer so I need (I think) to have the syncmanager running. This computer is part of a small domain at work, and accesses the databases on the server. Since these three files are from different vendors and do different things, I'm a little confused on what's causing it.

Here are my logs. Thanks in advance for any help you can give me.


DDS (Ver_09-12-01.01) - NTFSx86
Run by thahn at 13:22:48.75 on Sun 12/13/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.100 [GMT -6:00]

AV: ESET NOD32 Antivirus 4.0 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
svchost.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Active-Charge\Active-Charge.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\WINDOWS\System32\msiexec.exe
C:\download files\Virus and Spyware removal\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://companyweb
uSearch Bar = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [DSS] c:\windows\bbstore\dss\dssagent.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickBooksDB17] c:\program files\intuit\quickbooks pro\qbdbmgrn.exe -n qb_manager-xp_17 -qs -gd all -gk all -gp 4096 -gu all -ch 64m -c 32m -x tcpip(broadcastlistener=no;port=10172) -ti 0 -ec simple -ct- -qi -qw -tl 120 -oe "c:\documents and settings\thahn\local settings\application data\intuit\quickbooks\log\DBStartup.log" -y
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logitech\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam10\QuickCam10.exe" /hide
mRun: [LVCOMSX] "c:\program files\common files\logitech\lcommgr\LVComSX.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
StartupFolder: c:\docume~1\thahn\startm~1\programs\startup\pcchar~1.lnk - c:\program files\active-charge\Active-Charge.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office reinstall\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~2.lnk - c:\program files\common files\microsoft shared\works shared\wkcalrem.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi05e6~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: musicmatch.com
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxps://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {485D813E-EE26-4DF8-9FAF-DEDF2885306E} - hxxp://dmbsrv1/ConnectComputer/nshelp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxps://www-secure.symantec.com/techsupp/asa/SymAData.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30155.www3.hp.com/ediags/hpfix/aio/en/check/qdiagh.cab?326
TCP: {F6C1B2B7-AC5E-4011-9252-9D6850BF2B14} = 192.168.16.2,166.102.165.13,207.91.5.20
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbpos - {662E7FAE-5C17-491C-AD9D-98C1F66CC6A0} - c:\windows\system32\QBPOSProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2009-5-14 107256]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2009-5-14 94360]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2009-5-14 731840]
S2 Intuit Entitlement Service v3;Intuit Entitlement Service v3;c:\program files\common files\intuit\entitlement client\v3\server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe [2006-5-24 24576]
S2 QBPOSDBServiceV6;QBPOS Database Manager v6;"c:\program files\intuit\quickbooks point of sale 6.0\databaseserver\qbposdbservicev6.exe" --> c:\program files\intuit\quickbooks point of sale 6.0\databaseserver\QBPOSDBServiceV6.exe [?]
S3 MagEpNt;MagEpNt;c:\windows\system32\drivers\magepnt.sys [2007-8-8 26304]
S3 QuickBooksDB20;QuickBooksDB20;c:\progra~1\intuit\quickb~4\qbdbmgrn.exe -hvquickbooksdb20 --> c:\progra~1\intuit\quickb~4\QBDBMgrN.exe -hvQuickBooksDB20 [?]

=============== Created Last 30 ================

2009-12-13 18:52:48 0 d-----w- c:\program files\Trend Micro
2009-12-13 18:33:23 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-12-11 18:18:41 0 d-----w- c:\program files\Windows Installer Clean Up
2009-12-11 18:05:40 0 d-----w- c:\docume~1\thahn\applic~1\Malwarebytes
2009-12-11 17:56:56 0 d-----w- c:\docume~1\thahn\applic~1\ntr
2009-12-08 00:00:59 4788605 ------w- C:\db_Classic_120709_060058PM_34078513.zip
2009-11-20 14:52:59 4194304 ------w- c:\windows\system32\cdintf400.dll
2009-11-20 14:44:53 0 d-----w- c:\docume~1\alluse~1\applic~1\Nuance
2009-11-20 14:43:39 90 ------w- c:\windows\QBChanUtil_Trigger.ini
2009-11-20 14:43:39 0 d-----w- c:\docume~1\alluse~1\applic~1\SQL Anywhere 11

==================== Find3M ====================

2009-12-03 22:14:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-03 22:13:56 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-30 04:12:20 7158 ------w- C:\ACCOUNT.DAT
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\drivers\http.sys
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
1998-05-15 06:00:00 73184 ------w- c:\program files\common files\dao2535.tlb
1998-04-27 06:00:00 570128 ------w- c:\program files\common files\Dao350.dll
2004-12-01 20:02:50 56 --sh--r- c:\windows\system32\B12CCBA34C.sys
2005-01-07 15:25:48 1682 --sh--w- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 13:25:25.54 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 26 December 2009 - 06:02 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 31 December 2009 - 07:04 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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