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Web pages taking forever to load or not loading at all


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#1 JosieG

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Posted 13 December 2009 - 02:24 PM

Could I possibly be infected? I am having problems with accessing any and all webpages. At first, I thought it was just a Mozilla issue, but the same problems occur in Google Chrome and IE. I will type in a URL and press enter and sometimes it will take forever to load, and if I click on the link again, it will bring it up instantly. It seems as if it is stalling. And other times, if I click on the link for a second time, it will say "done" on the bottom left hand side, but it will certainly not be done! I have been having this problem for weeks now and it is driving me crazy!
I have run Spybot, Adaware, Spyware Doctor, Malwarebytes, my AVG antivirus scan, and the free Symantec one on the website. Nothing has been found wrong!
I tried restoring my computer to 4 different restore points but they were all unsuccessful.
I tried uninstalling Zone Alarm, thinking that was causing the problem, but nothing changed. I had k9 web protection on my computer, but uninstalled it weeks ago and I am still having problems. I have the same problem running my wireless or using an ethernet cable; on my network and at a friend's house.
Please help!

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#2 Orange Blossom

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Posted 13 December 2009 - 03:38 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 14 December 2009 - 10:35 PM

K9 might have messed with your Hosts Files

Update mbam and run a FULL scan
Please post the results

Then run:


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

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#4 JosieG

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Posted 17 December 2009 - 09:49 PM

Sorry, I just realized you posted! I will do all as you've requested :thumbsup:

#5 JosieG

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Posted 18 December 2009 - 06:36 AM

Here is my MBAM log:

Malwarebytes' Anti-Malware 1.42
Database version: 3383
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

12/18/2009 6:28:55 AM
mbam-log-2009-12-18 (06-28-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 196283
Time elapsed: 1 hour(s), 36 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

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Posted 18 December 2009 - 07:37 PM

Still waiting for the Dr web Cureit scan

Also try a Root Repeal scan

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 JosieG

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Posted 18 December 2009 - 08:11 PM

Am running the complete scan of Dr. Cureit (the express one found nothing)--will post results when it FINALLY finishes. (Am using another computer now) Then will do your next request.
Thank you very much for your continued assistance :-)

#8 JosieG

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Posted 19 December 2009 - 08:46 AM

I ran the complete scan all evening and night last night and when it was done this morning, I accidentally closed my screen (which apparently in safe mode means I can't get my screen back!) So I had to shut down my computer. I saw that it had found one object and deleted it: trojan.click.1487 in a file that had the word "restore" in it. I tried to start up Dr. Web Cure it and see if I could get my report back but I couldn't. Do I need to run the complete one again???
I will do the Root Repeal right now.

#9 JosieG

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Posted 19 December 2009 - 09:51 AM

Here are my rootrepeal results...let me know!

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/19 08:57
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA85FD000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA648000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA7B63000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\System.Data.SQLite.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\System.Data.SQLite.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\trayay.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\trayay.exe.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\trayay.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Jane Doe\Local Settings\Apps\2.0\CNANWY51.63K\N7QED39Q.QOJ\manifests\trayay.exe.manifest
Status: Locked to the Windows API!

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c01630

#: 037 Function Name: NtCreateFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bfad80

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c1f070

#: 046 Function Name: NtCreatePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c01e40

#: 047 Function Name: NtCreateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c18d30

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c19150

#: 050 Function Name: NtCreateSection
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c23240

#: 056 Function Name: NtCreateWaitablePort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c01fb0

#: 062 Function Name: NtDeleteFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bfbc60

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c20780

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c20160

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c17e70

#: 098 Function Name: NtLoadKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c21080

#: 099 Function Name: NtLoadKey2
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c212b0

#: 116 Function Name: NtOpenFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bfb750

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c1b450

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c1b020

#: 192 Function Name: NtRenameKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c22430

#: 193 Function Name: NtReplaceKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c21a40

#: 200 Function Name: NtRequestWaitReplyPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c01180

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c220d0

#: 210 Function Name: NtSecureConnectPort
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c01910

#: 224 Function Name: NtSetInformationFile
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bfc080

#: 237 Function Name: NtSetSecurityObject
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c228e0

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c1f970

#: 255 Function Name: NtSystemDebugControl
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c19d20

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c19a50

Shadow SSDT
-------------------
#: 460 Function Name: NtUserMessageCall
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bffd80

#: 475 Function Name: NtUserPostMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bffee0

#: 476 Function Name: NtUserPostThreadMessage
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c00030

#: 491 Function Name: NtUserRegisterRawInputDevices
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8bfd710

#: 502 Function Name: NtUserSendInput
Status: Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c00470

==EOF==

#10 JosieG

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Posted 19 December 2009 - 10:04 AM

And one more thing...I am still having the same internet issues. I also forgot to mention that on top of hanging and stalling and altogether not loading, sometimes a page will be truly loaded and the little icon on the left hand side of the tab appears to still be loading...and it doesn't say done on the bottom left hand corner of the page.

#11 garmanma

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Posted 19 December 2009 - 07:42 PM

Hooked by "C:\WINDOWS\System32\vsdatant.sys" at address 0xa8c19a50
The RR log indicates a possible rootkit infection


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log. Use the one you just ran

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 JosieG

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Posted 19 December 2009 - 09:15 PM

Thank you very much!!!
:thumbsup:

#13 Jade2010

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Posted 03 February 2010 - 09:57 PM

JosieG (and this board!) thanks so much! I've been having this problem for days and searched and searched for a solution. Luckily, this evening, I happened upon this thread that explained my very problem!! JosieG says "I will type in a URL and press enter and sometimes it will take forever to load, and if I click on the link again, it will bring it up instantly. It seems as if it is stalling. And other times, if I click on the link for a second time, it will say "done" on the bottom left hand side, but it will certainly not be done!"

I saw your fix in your follow-up thread! It's closed now so I couldn't respond.

Just wanted to comment so that others that help on this board can see this is an issue with AVG9 and if others have the same problem and are asking for help.

Your solution was remove AVG Link Scanner and that worked! I disabled it in AVG and then disabed the addons in IE and Firefox. It's a Miracle!!

Funny thing - AVG9 asked if I wanted to install LinkScanner and I'm sure I said no. ~shrugs~

Thanks!!!!




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