Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I am new to bleepingcomputer please help...


  • This topic is locked This topic is locked
3 replies to this topic

#1 ratchet71

ratchet71

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:34 PM

Posted 13 December 2009 - 01:16 PM

please help, i have read the self help removal section, i have tried to download malwarebytes, and i even bought the pro version. but no matter how i try to download it, or install it it doesn't run.
it always says it is missing mbam.exe...code 2 error. and will not start.

please advise
thanks
ratchet71

BC AdBot (Login to Remove)

 


#2 ratchet71

ratchet71
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:34 PM

Posted 13 December 2009 - 01:19 PM

also, i have ran rkill and that seems to interrupt the process, but it trashes the desktop, screensaver, and internet explorer.

#3 ratchet71

ratchet71
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:09:34 PM

Posted 13 December 2009 - 01:30 PM

hi anyone out there that knows how to fix infection of INTERNET SECURITY 2010
tried the removal process listed on the website didn't work...
won't let malwarebytes download/install tried renaming it also, still doesn't install properly or run (missing mbam.exe file????)
rkill seems to work for a time

help would be greatly appreciated, my wife can't myspace/facebook anymore.....ARGHHH

Merged topics. ~ OB

Edited by Orange Blossom, 13 December 2009 - 01:55 PM.


#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,807 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:34 PM

Posted 13 December 2009 - 04:04 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/278591/infected-with-internet-security-2010-virus-worm/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users