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Firefox locks up, won't load any websites or end process


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7 replies to this topic

#1 maki2012

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Posted 13 December 2009 - 11:20 AM

On my Toshiba laptop, Firefox (3.5.5) will stop loading new sites. I am able to access a few sites by hitting the back and forward buttons, but nothing past ~5 either way. Any kind of attempt to load something new (a streaming music app like Pandora) will not work. I can exit Firefox but cannot end the process (firefox.exe). The only way to restart Firefox is to restart the computer. I've reinstalled Firefox and started from scratch, but it hasn't worked.

Any suggestions?

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#2 H@cker

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Posted 13 December 2009 - 12:19 PM

Have you tried other browsers to see if its just Firefox?

#3 maki2012

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Posted 13 December 2009 - 05:04 PM

Just Firefox. The comp can still get internet access threw IE and ping.

#4 doinmeedin

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Posted 13 December 2009 - 05:47 PM

Have you tried uninstalling your addons one by one and trying to wilt out the culprit or uninstall FF totally and do a full reinstall of FF see if that does the job !

Edited by doinmeedin, 13 December 2009 - 05:47 PM.

If life is not an option then why are we not given the option in the first place !


#5 maki2012

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Posted 13 December 2009 - 07:41 PM

I've reinstalled FF, but I think the problem may be in those addons, as I just reuse my last profile.

#6 doinmeedin

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Posted 14 December 2009 - 05:22 AM

If you want to fully uninstall FF you have to go into the registry aswell and delete everything from there aswell, but if you dont feel comfortable digging into the registry then show hidden files and folders find your FF profile and delete that and do a reinstall !
Good Luck ! :thumbsup:

If life is not an option then why are we not given the option in the first place !


#7 xblindx

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Posted 14 December 2009 - 06:12 PM

Have a look at this guide here to find out how to make a new profile without having to uninstall anything.

#8 maki2012

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Posted 26 December 2009 - 12:41 PM

Still looking a bit bleak. Completely uninstalled FF, including all in

C:\Users\*\AppData\*\Mozilla
C:\Program Files\Firefox

Any registry entries dealing with any Mozilla products. Removed all misc. files (shortcuts, profile backups, firewall entries) and did a complete virus scan with NIS 2010.

Doing a document backup now, will try a sys restore.




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