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Internet Security 2010


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4 replies to this topic

#1 bobinverted

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Posted 12 December 2009 - 10:38 PM

Somehow I ended up with the Internet Security 2010 malware on my computer. I had Malwarebytes already installed and tried running it, but the exe file was apparently removed by the malware. So I tried following the instructions here... Bleeping Computer's IS2010 Removal Instructions but even after running Rkill.com I couldn't reinstall and run Malwarebytes. Something was still killing Malwarebyte's exe file. So I manually removed all of the associated files and tried to restart in safemode, but now my computer still won't start in safemode and won't let me log onto Windows XP. I can't even get it to start up in DOS so I can retrieve files that I desperately need (but maybe it's just because it's been so long since I've had to that I've forgotten how). Any thoughts?

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#2 bobinverted

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Posted 13 December 2009 - 01:22 PM

I'm just wondering if the Internet Security 2010 malware could cause the problem I'm describing above or if there might be other problems to troubleshoot??? Because it changed my settings so that I couldn't use task manager or enter safe mode. It was only after I ran root kill that I could use task manager. As I said I still can't log onto Windows XP, it shuts down when ever I try and I still can't log on in safe mode. Any idea on how to fix this? Thanks!

#3 garmanma

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Posted 14 December 2009 - 09:54 PM

I can't even get it to start up in DOS

XP and up does not use DOS

Can't you run mbam after rkill and accessing Task Manager?

You need to get these on the computer


:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
=====================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

Edited by garmanma, 14 December 2009 - 09:56 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 bobinverted

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Posted 14 December 2009 - 10:37 PM

I don't think you understand. I can't access my desktop because the administration settings seem to have been changed. In fact I can't log into XP at all or even start it in safe mode. If anyone has ideas on how I can get my puter going in safe mode or if there might be additional problems besides IS 2010 please let me know. Thanks!

#5 garmanma

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Posted 15 December 2009 - 07:46 PM

Vipre rescue disk
http://live.sunbeltsoftware.com/


If you cannot bootup normally, cannot transfer required tools to the infected machine and cannot download anything while in safe mode, then your options are limited to what security tools you have on your computer. If those tools do not work, then your options become even more limited.

Have you tried using System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?

If that doesn't work. these are links to Anti-virus vendors that offer free LiveCD or Rescue CD utilities that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Note: In order to use a rescue disk, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computerís BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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