Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't open programs :-(


  • Please log in to reply
4 replies to this topic

#1 jbrandy

jbrandy

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 12 December 2009 - 09:02 PM

I have been having major problems with my computer for several days. I am running XP Pro.

The first symptom I had was that I could not save or print in Word 07. Then I noticed that I couldn't open programs. Currently I can't open Internet Explorer, AVS DVD Copy, Norton, etc... I can still open Office 07 applications but they freeze when you try to save or print. I can open and use itunes without any problems. I also can't open "My computer" - when I double click on it, you see the hour glass and then it just turns back to the arrow and doesn't open.

Also -- even though I can't use internet explorer or safari, I can download from itunes.


What I have done:

I have opened a Malware program and run the scan -- the result was that my computer was clear -- supposedly no problems found.
I removed the updates to my computer that were done 2 days ago -- no result there either
I have run a repair on Office 07 --- no surprise there but, no effect

Please keep in mind that I can't open internet explorer on that computer. I have to use my laptop and transfer things if they need to be installed.

Is there anyone who can help?

Thanks,
Beth

BC AdBot (Login to Remove)

 


#2 jbrandy

jbrandy
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 13 December 2009 - 05:42 PM

Is there anyone with any ideas? I don't want to reformat my entire computer.

Thanks,
Beth

Edited by jbrandy, 13 December 2009 - 06:42 PM.
Merged topics. ~ OB


#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:26 PM

Posted 13 December 2009 - 09:50 PM

Hello and welcome.

I have opened a Malware program and run the scan

I do not know which this is so we will do these,please.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jbrandy

jbrandy
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 14 December 2009 - 08:42 PM

OK -- first thank you for the first information and steps you gave me. After several attempts I was able to run Rkill, install the Malware program and run the program. I can see that there are 3 infections: Trojan.FakeAlert, Rogue.WindowsPolicePro, and Rogue.WindowsPolicePro (again). Everytime I try and remove these 3 infections the Malware program freezes and then I have to restart, run RKill, reinstall Malware, and then run the scan again. I have to reinstal Malware because I get an error message that reads: The database you are using is not supported by this version of malware.... Once I reinstall the program then it will work until it freezes again when I try to remove the infections.

BTW I can't copy and paste the log into email because on that computer I can't open internet explorer. I have to hand write things down, and then type on another computer to you.

Ideas on my next steps??

Thanks again for all your help...at least I feel like I now know what our computer is infected with.

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,344 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:26 PM

Posted 14 December 2009 - 09:45 PM

Ok , looks like we have a fighter.

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***

Try copying SAS also to a CD or USB drive and running and MBAM if you want form there
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users