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Virus prevents Norton security updates


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#1 dpookster

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Posted 12 December 2009 - 08:59 PM

I have a brand new HP laptop running Windows 7, with Norton Internet Security. After only a week, I noticed that it couldn't access the Live Update server. After contacting Norton, they found the following files in the System32 directory (7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 and 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0), and after paying $100, they removed them for me. However, it appeared to have corrupted my OS, as it showed a message on the desktop (this version of Windows is not genuine). I recovered by starting over from the HP recovery partition, and the computer booted like it was brand new again. After installing Norton, Office, etc. I kept checking if Live Update was working, and it was. However, after installing Office, Java, Adobe Flash updates, Windows updates, etc., I tried Live Update again, and it hung. Sure enough, the virus files were there again! I don't think I accepted anything from an unreliable source. The only concern was a pop up from Java for running a file called "jucheck.exe" or something that didn't say it came from Java or Sun, but did do a Java update.

I found your website after searching the web for the virus file name, and it had a discussion referring to a file called OTCleanIt that appeared to have fixed this same issue for another user. However, this file is no longer available on this site. How can I resolve this issue? And how do I know where the virus came from so I don't get it again? Norton doesn't seem to be able to block it or remove it.

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#2 garmanma

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Posted 14 December 2009 - 08:39 PM

Those are not virus files, but rather update files, I'm pretty sure

the virus files were there again


Submit them for a jotti and virustotal scan
http://virusscan.jotti.org/en
http://www.virustotal.com/


Download and Run OTCleanIt
This program will remove the tools you have used.
  • Download OTCleanIt by OldTimer to your desktop.
  • Double click OTCleanIt.exe to start the program.
  • Click the big CleanUp! button.
  • When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
Delete the file after use, if it did not delete itself.
Mark
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why won't my laptop work?

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