Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Netsky


  • Please log in to reply
5 replies to this topic

#1 stugo

stugo

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:32 PM

Posted 12 December 2009 - 06:54 PM

Hi, I'm new here. My problem is that I was infected with the Netsky trojan yesterday while opening a web site.
My system has McAfee security installed (via ATT internet subscription). It identified the virus, after which I ran a full scan and deleted all identified threats. After a restart, McAfee still displayed the black and red warning that my system was still infected.

I opened a chat with the McAfee tech. After a while he said I needed a McAfee specialist to apply some internal tools to fix the problem. Great I thought, until they wanted $89 to do this.

I'm getting a new laptop tomorrow, but would still like to fix this old desktop system. Is there any known procedure to clear out Netsky?

-Stugo

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:32 PM

Posted 12 December 2009 - 06:55 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. Then bullet the immediate notification bubble. Finally, press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 stugo

stugo
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:32 PM

Posted 12 December 2009 - 08:12 PM

Thanks Computer Pro. A friend suggested Malwarebytes also, and I downloaded it and ran it before reading your post. Fortunately it work just fine. Don't know why McAfee can't handle this virus, to think of all the annoyance of having their updates running daily and chewing up my processor power. And I certainly have words for them wanted $89 to fix the virus after their software couldn't!

#4 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:32 PM

Posted 12 December 2009 - 08:53 PM

Could you please post the log for review? It can be found under the "Logs" tab of the program.
Computer Pro

#5 rdizme

rdizme

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:32 PM

Posted 22 December 2009 - 08:43 AM

Hey bud I'm having the same problem i renamed the malwarebyte program when downloaded an was actually finally able to install but when i try to run the program it cant find the mbam.exe

ive looked at regedit ran ccleaner spybot(actually bought it) search an destroy avg ...

im stumped cant find the files on regedit any help man would really be appreciated came home from work an bam deal with this mess guess i wont leave my computer on anymore while i am not home ;)

#6 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:32 PM

Posted 22 December 2009 - 10:47 AM

Rdizme, Please start your own topic to avoid confusion.
Computer Pro




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users