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Windows explorer has stopped working

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#1 Chanzz


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  • Local time:11:12 PM

Posted 12 December 2009 - 05:36 PM

I have not been able to get online in months on this computer. I keep getting an error that "Windows Explorer has stopped working". I have tried to download Malwarebytes' Anti-Malware, SUPERAntiSpyware and AVG. I can setup them up and even download the updates but as soon as I run them I get an error msg saying I do not have premission to run them. This happens even if I right click and Run as administrator. AVG is the only one that works and it has not find anything. All the other programs on the computer run great. I can download all the Windows updates but it fails to install one, which is the Windows Malicious Software Removal Tool Update.

I can only get online in Safe Mode with Networking. Can someone help me fix this bleeping computer? I have check the proxy setting for windows explorer and reset them to defaults, plus lower the security to medium.

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#2 garmanma


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  • Local time:01:12 AM

Posted 14 December 2009 - 08:10 PM

Open Task Manager and in the Applications window, end all tasks
Create a new task and type explorer.exe
Then see if they will run

Also try rkill
You may need to run it multiple times

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

Besides running your malware tools, try this:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image
why won't my laptop work?

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