This is totally foreign to me, but I am so thankful I was able to locate this site in a malware search.
My McAfee Antivirus program stopped working so I needed to reinstall it from our ISP Comcast.net. This cannot be done due to some conflicts. Then I found I the Microsoft Update no longer worked either.
I've managed to get the Microsoft Update going again except for the Starlight File (KB974331) which continues to fail installation process. I am most concerned that I cannot re-install McAfee Anti Virus. I looked in the Add/Remove Programs for programs that I didn't recognize where I found a file (AntiMalware) which does not allow me to remove it.
I'm at wit's end working on this for 2 full days and most of last night.
I tried to follow instructions for this process, and hope I've done it correctly so far. It is difficult because this is a laptop without a printer. I may need to move to my desk computer to print the instructions and then come back to this one with the problems.
Thankfully I have downloaded a removal tool from Bleepingcomputer.com and it took some of the problem files out, but this one remains.
Thank you very much for any advice you can give.
PS: Sorry, I think I did this all wrong. I had a file pasted here, which I think should have been an attachment. I have edited and attempted to add the text now as an attachment - I hope!
Edited by MitziNadine, 12 December 2009 - 05:39 PM.