Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

help me please :S


  • Please log in to reply
8 replies to this topic

#1 1sabelle

1sabelle

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:53 PM

Posted 12 December 2009 - 02:32 PM

hello and hi to everyone,

My first language is not English so sorry in advance for annoying mistakes! my brother's computer died so he used my laptop for about 6-8months since I have a desktop too. First of all I'm not sure about what is the problem but the computer is not as fast as it was and now some stuff won't update anymore. I have to go download the installer to update like msn and such...

I had created a separate user access for windows when I first gave him the laptop, mine was password protected, his not and he had the admin rights. I also worry about any keylogger or something since I do banking stuff when I travel. he could have got something else surfing on standard teenager site (torrent,porn,music,stream...) so I was just wondering if someone could help me out or at least tell me where to start.

I don't feel like formating since I have a bunch of stuff on here and settings...and also I'm not completely sure something is wrong either. I'm capable of doing advanced stuff with computers and would be glad to post any Hijackthis log or any other usefull info. so please help me and thank you so much for your time...

merry xmas !! :thumbsup:

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:53 PM

Posted 12 December 2009 - 04:30 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 1sabelle

1sabelle
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:53 PM

Posted 15 December 2009 - 04:39 PM

thank you very much for your help,

I'm tracking the post like u said and did everthing like you said...

here is the log... almost looks too clean, don't know if it's because I used the free version of it


Malwarebytes' Anti-Malware 1.42
Database version: 3368
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/15/2009 4:38:06 PM
mbam-log-2009-12-15 (16-38-06).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 235286
Time elapsed: 45 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




should I post Hijackthis ? and when i post HIJ do you post all of it?? being reading around too but can't seem to figure that out


thanks

Edited by 1sabelle, 15 December 2009 - 04:41 PM.


#4 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:53 PM

Posted 15 December 2009 - 08:29 PM

No please don't post your HijackThis log in this area.

Next:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#5 1sabelle

1sabelle
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:53 PM

Posted 16 December 2009 - 04:43 PM

I've done all of it and didn't find anything... already used some spyware removal before tho....

thank you so much for making it so easy. you probably can use that post to help several others in the same situation

#6 1sabelle

1sabelle
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:53 PM

Posted 16 December 2009 - 05:00 PM

what do you think of using something like

Advanced SystemCare Free 3.4.1
game booster

and all the stuff that optimise ??

#7 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:53 PM

Posted 16 December 2009 - 06:25 PM

Bleeping Computer does not recommend products with Registry Cleaners in them. You could still use this program but not the Registry Cleaner part.

So you are not experiencing any more symptoms?
Computer Pro

#8 1sabelle

1sabelle
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:53 PM

Posted 16 December 2009 - 08:49 PM

ok makes sense, I always find them suspicious so I'd rather stay far away from problems...


anything that can be still there like key logger or any unsuspected virus?

#9 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:53 PM

Posted 16 December 2009 - 08:56 PM

There doesnt seem to be any sign of one. What web browser do you use?
Computer Pro




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users