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ATAPI.SYS Trojan


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38 replies to this topic

#1 JLT11

JLT11

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  • Local time:12:22 PM

Posted 12 December 2009 - 11:35 AM

Windows XP Home (my 17 yr old daughter's PC)

AVG Free 8.5 reported a virus in ATAPI.SYS -- Packed.Protector.C (from memory, I did not write it down)

Based on a number of posts I read in this and other forums, I re-booted in safe mode and ran Dr. Web CureIt. The first thing it found was:

atapi.sys;C:\WINDOWS\system32\DRIVERS;Trojan.DownLoad.47257;Deleted.

The "deleted" action really threw me and I am now afraid to reboot since I thought atapi.sys was maybe kinda important ;-)


After reading more on BleepingComputer, I registered and followed the prep guide for posting (better late than never?)...

-- ran DDS.SCR (results below)

-- attempted to run RootRepeal, but got an error message ==> Could not Load Driver (0xc0000160)!

So far I am ignoring the message from Dr Web to re-boot. I've attached the full report file from Dr. Web as I suspect that you would want that as well...

I hope someone is able to help.... many thanks in advance!!!

JLT11


DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by Administrator at 10:59:28.53 on Sat 12/12/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_05
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.371 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\2ea75s.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\d38x2XP.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.dell4me.com/myway
uDefault_Page_URL = hxxp://www.dell4me.com/myway
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {029e02f0-a0e5-4b19-b958-7bf2db29fb13} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {16075360-9438-4222-87d1-1136daa9eef8} - c:\windows\system32\iyoljdqh.dll
BHO: {1FA8F686-631E-4051-861B-EEB563CDA269} - No File
BHO: {2d7cb618-cc1c-4126-a7e3-f5b12d3bcf71} - No File
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {51641ef3-8a7a-4d84-8659-b0911e947cc8} - No File
BHO: {54645654-2225-4455-44A1-9F4543D34546} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {6abc861a-31e7-4d91-b43b-d3c98f22a5c0} - No File
BHO: {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - No File
BHO: {734d2a1f-5fb3-4a61-a3b3-105b6f96bc39} - c:\windows\system32\iyoljdqh.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {a4a435cf-3583-11d4-91bd-0048546a1450} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: {ad536a31-6e30-4a18-9124-d48c724bb170} - c:\windows\system32\iyoljdqh.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: {c2680e10-1655-4a0e-87f8-4259325a84b7} - No File
BHO: {c4ca6559-2cf1-48b6-96b2-8340a06fd129} - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: {cf46bfb3-2acc-441b-b82b-36b9562c7ff1} - c:\windows\system32\lpjamvbf.dll
BHO: {d8efadf1-9009-11d6-8c73-608c5dc19089} - No File
BHO: {e9147a0a-a866-4214-b47c-da821891240f} - No File
BHO: {e9306072-417e-43e3-81d5-369490beef7c} - No File
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [Dell Photo AIO Printer 942] "c:\program files\dell photo aio printer 942\dlbubmgr.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [OSSelectorReinstall] c:\program files\common files\acronis\acronis disk director\oss_reinstall.exe
mRun: [kftpryqv] c:\windows\system32\kftpryqv.exe kftpryqv
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\iTunesHelper.exe"
mRun: [Regedit32] c:\windows\system32\regedit.exe
mRun: [93940934] c:\docume~1\alluse~1\applic~1\93940934\93940934.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\person~1.lnk - c:\program files\broderbund\mavis beacon teaches typing deluxe 15\minimavis.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\zyxelg~1.lnk - c:\program files\zyxel g-220v3 wireless usb adapter utility\ZyXEL G-220v3.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\npjpi160_05.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204380041937
DPF: {74FFE28D-2378-11D5-990C-006094235084} - hxxp://www-307.ibm.com/pc/support/IbmEgath.cab
DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.4.2/jinstall-1_4_2_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: ddcdebb - ddcdebb.dll
Notify: igfxcui - igfxdev.dll
Notify: jkhhh - c:\windows\system32\jkhhh.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli uRBDHK.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\ulw5iz19.default\
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\documents and settings\elise\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPMGWRAP.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\mozilla plugins\npitunes.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {61F87AA5-579F-4162-BDE1-43457DC04310} - c:\documents and settings\administrator\local settings\application data\{61f87aa5-579f-4162-bde1-43457dc04310}\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-12-11 22:25:42 214512 ----a-w- c:\windows\system32\drivers\dwshd.sys
2009-12-11 21:49:55 0 d-----w- c:\documents and settings\administrator\DoctorWeb
2009-12-02 21:49:16 0 d-----w- c:\docume~1\alluse~1\applic~1\93940934
2009-11-29 20:55:13 0 ----a-w- c:\windows\Nmaponulurupoho.bin
2009-11-29 20:55:11 120 ----a-w- c:\windows\Fzezodowurafo.dat
2009-11-20 04:44:56 3254 ----a-w- c:\windows\system32\wbem\Outlook_01ca699c35392996.mof

==================== Find3M ====================

2009-10-21 04:08:54 3598336 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2009-09-26 02:11:37 116068 -c-ha-w- c:\windows\system32\mlfcache.dat
2009-09-09 01:09:44 294688 ----a-w- c:\program files\iTunesOutlookAddIn.dll
2009-09-09 01:09:44 292128 ----a-w- c:\program files\iTunesPhotoProcessor.exe
2009-09-09 01:09:42 384800 ----a-w- c:\program files\iTunesAdmin.dll
2009-09-09 01:09:42 305440 ----a-w- c:\program files\iTunesHelper.exe
2009-09-09 01:09:42 124192 ----a-w- c:\program files\iTunesMiniPlayer.dll
2009-09-09 01:09:38 10309408 ----a-w- c:\program files\iTunes.exe
2009-09-09 01:09:32 648480 ----a-w- c:\program files\iPodUpdaterExt.dll
2009-09-09 01:09:32 14674216 ----a-w- c:\program files\iTunes.dll
2009-09-09 01:09:32 111912 ----a-w- c:\program files\ITDetector.ocx
2009-09-09 01:09:30 722160 ----a-w- c:\program files\CDDBControlApple.dll
2009-09-09 01:09:20 59083 -c--a-w- c:\program files\Acknowledgements.rtf
2007-09-13 12:32:51 6899 -csha-w- c:\windows\system32\hhhkj.bak1
2007-09-17 02:58:12 6717 -csha-w- c:\windows\system32\hhhkj.bak2
2007-09-17 11:09:27 7048 -csh--w- c:\windows\system32\hhhkj.ini2
2008-09-15 07:17:09 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091520080916\index.dat

============= FINISH: 11:00:53.60 ===============

Attached Files



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#2 etavares

etavares

    Bleepin' Remover


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Posted 24 December 2009 - 08:04 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
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  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
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#3 JLT11

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Posted 24 December 2009 - 08:52 AM

etavares -- I understand that there are a large volume of requests and appreciate your assistance.

The file was attached to my original post and the computer has not been touched since -- Dr. Web is still asking to reboot....

Thanks!

#4 schrauber

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Posted 26 December 2009 - 03:50 AM

Hello, JLT11
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

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Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

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  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#5 JLT11

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Posted 26 December 2009 - 10:13 PM

Tom --

I was not able to run GMER and get the following error:

Load Driver("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\awlyrkob.sys") error 0xC0000034: Access is denied.

Thanks for your help!

Jerry

#6 schrauber

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Posted 27 December 2009 - 07:11 AM

Hi,


Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#7 JLT11

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Posted 27 December 2009 - 08:40 AM

As I am running in safe mode, the only options available for AVG8.5 are via the Command Line Composer -- the Control Center (with the option to disable the resident shield) does not open. Not sure if resident shield is enabled in safe mode. Should I proceed with ComboFix?

#8 schrauber

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Posted 27 December 2009 - 09:17 AM

Aren't you able to run the system in normal mode?
regards,
schrauber

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#9 JLT11

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Posted 27 December 2009 - 11:17 AM

As per my original post...

Based on a number of posts I read in this and other forums, I re-booted in safe mode and ran Dr. Web CureIt. The first thing it found was:

atapi.sys;C:\WINDOWS\system32\DRIVERS;Trojan.DownLoad.47257;Deleted.

The "deleted" action really threw me and I am now afraid to reboot since I thought atapi.sys was maybe kinda important ;-)

Is it OK to reboot? If so, should I then run GMER, Combofix, or both?

Thanks!

#10 schrauber

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Posted 28 December 2009 - 04:06 AM

Please run Combofix in safe mode :(.
regards,
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#11 JLT11

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Posted 28 December 2009 - 09:04 AM

Ran Combofix... got the warning message about AVG scanner being active (even though a post on the AVG forum stated that it does not run in safe mode and it was not in the task manager processes)... continued...

Got the message that Combofix was disabling CD emulation... continued...

Combofix then proceeded to reboot and we get a blue screen of death (BSOD):

STOP: 0x0000007b (oxF896F524, 0xC0000034, 0x00000000, 0x00000000)

Rebooted... BSOD again... :-(

#12 schrauber

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Posted 29 December 2009 - 11:09 AM

Hi,

At startup, do you have the choice to boot into Recovery Console?

Edited by schrauber, 29 December 2009 - 11:09 AM.

regards,
schrauber

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#13 JLT11

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Posted 31 December 2009 - 11:01 AM

Unfortunately, not... the only option on the OS Start menu is "MS Windows XP Home Edition". I do not have the original Dell installation CDs with me, but should be able to get them from my daughter.

i guess re-booting without atapi.sys was not a good thing :(

#14 schrauber

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Posted 31 December 2009 - 12:08 PM

No, it wasn't.


You can also go here and create a Recovery Console CD. Just click the link provided there to download the recovery_console_cd.zip and unzip that to your desktop.

Then inside the recovery_console_cd folder that created locate and click on the IE icon titled Readme. This will open a webpage, which will provide the simple steps you will need to follow, as well as a clickable link to go to the MS download page where you can select the BootDisk file download appropriate for your operating system. For example, for an XP SP2 Home Edition you would be downloading WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe.
regards,
schrauber

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#15 JLT11

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Posted 31 December 2009 - 12:56 PM

i'm in...




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